Wichuta Ratniyom

Company Overview:

Produce plastic tube packaging for various consumer products for hair care, skin care, toothpaste, lubricant, honey and foods products.

• Provide help and advice to customers about organization’s products or services.
• Investigate and resolve customers' problems.
• Take ownership of customers issues and follow problems through to resolution.
• Keep accurate records and document customer service actions and discussions.
• Foster a supportive work environment, ensuring team remain motivated and focused.
• Set performance targets and monitor progress to ensure that the team meets its goals.
• Monitor and report on performance, analyzing capacity and managing demand forecast or other data to determine the level and effectiveness of customer service.
• Issue quotation, RFQ document to customer with EXW price, FOB price, CIF price and DDP price.
• Meeting with other departments to ensure a consistent approach to customer service.
• To training with team for organization’s products or services.
• Maintain an orderly workflow according to priorities.
• Resolve production and delivery schedule issues swiftly, minimizing impact on delivery timelines and customer satisfaction.
• Liaise with suppliers to secure high-quality materials at competitive prices, improving profit margins.
• Developed new products, defining specifications, creating BOM, and testing method.
• Regulatory Compliance to ensuring products meet all relevant regulatory standards and guidelines.
• Collaborated with cross-functional teams to develop quality standards for new product launches.
• Coordinated and participated in internal and external management system audits to guarantee product and quality specifications.
• Negotiated price of raw material with suppliers, Establishing clear terms of purchase of raw materials.
• Developed new raw material with supplier.

Company Overview:

Industrial Packing, Industrial Relocation, Customs Clearance, International Relocation. The company have entered many packing and moving services.

• In the sales coordinator role, assist in the review of pre-sale proposals and preparation and administration of sales orders.
• Collaborate with the production team and clients to ensure products adhere to client specifications, demonstrated by proactively participating in the overall sales process to help the team drive sales growth and customer satisfaction.
• Process sales orders with efficiency, guaranteeing precise and prompt delivery of products or services to customers in import shipment and direct export and including local shipment.
• Maintain organized records of sales-related documents, including contracts, invoices, purchase orders and shipping documents.
• Act as a liaison between the sales team, import & export team and customers, addressing inquiries and providing excellent customer support.
• Ensure accurate and up-to-date information in the company’s database, recording sales activities and customer interactions.
• Assist the sales team in preparing presentations, reports, and other materials needed for client meetings or pitches.
• Organize and coordinate sales events, product launches, or promotional activities to boost sales and enhance brand visibility.
• Conduct research on market trends, competitor activities, and customer preferences to support the sales strategy.
• Collaborate with other departments to facilitate the fulfillment of customer requests and ensure a smooth flow of information within the organization.