Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Wichanee Manusveeraporn

Wichanee Manusveeraporn

Customer Service And Quality System Management
Nongkhame,Bangkok

Summary

Enthusiastic Customer Service and Quality System Management eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Service and Quality System and training in Lean Manufacturing and Production Productivity. Motivated to learn, grow and excel in Automotive Industry. Experienced Customer Service and Quality System Management with over 4 years of experience in Automotive Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

2
2
Languages
16
16
Certifications
9
9
years of post-secondary education
4
4
years of professional experience

Work History

Customer Service and Quality System Management

CH Injection Co.,Ltd.
Samutsakhon, Thailand
06.2017 - Current
  • Used coordination and planning skills to achieve results according to schedule.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Improved personal skills through consistent hard work and dedication to cross functional and organization.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Collaborated with cross functional team to achieve organization's target.
  • Worked with friendly attitude customers to understand needs and provide excellent service.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Sarasas Witaed Bangbon School
Bangbon 3, Bangkok
05.2007 - 05.2013

Bachelor's of Law - Law

Assumption University
Bangkok
07.2013 - 11.2016

Skills

    Customer Service and Communication Skills

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Certification

Certified 8D Problem Solving Process And NTF Process, STEMMA

Timeline

Certified TOYOTA Production System (TPS), Technology Promotion Association (Thailand-Japan)

11-2019

Certified 5s and productivity, Technology Promotion Association (Thailand-Japan)

09-2019

Certified Lean Manufacturing System, Technology Promotion Association (Thailand-Japan)

09-2019

Certified KAIZEN and productivity, Technology Promotion Association (Thailand-Japan)

09-2019

Certified 8D Problem Solving Process And NTF Process, STEMMA

08-2019

Certified Professional Training Officer Skills, KNC Training Center Co.,Ltd.

08-2019

Certified VDA 6.3:2016 Process Audit, STEMMA -

09-2018

Certified IATF 16949:2016 Process Approach, STEMMA

05-2018

Certified Internal Quality Audit, STEMMA

05-2018

Certified APQP, Control Plan and PPAP, STEMMA

03-2018

Certified Measurement System Analysis (MSA), STEMMA

03-2018

Certified Potential Failure Mode and Effect Analysis (PFMEA), STEMMA

03-2018

Certified IATF 16949:2016 Risk Based Thinking, STEMMA

02-2018

Certified ISO9001:2015 requirement, STEMMA

02-2018

Certified IATF16949:2016 requirement, STEMMA

02-2018

Certified Statistical Process Control (SPC), STEMMA

02-2018

Customer Service and Quality System Management

CH Injection Co.,Ltd.
06.2017 - Current

Bachelor's of Law - Law

Assumption University
07.2013 - 11.2016

High School Diploma -

Sarasas Witaed Bangbon School
05.2007 - 05.2013

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Wichanee ManusveerapornCustomer Service And Quality System Management