WATCHAREEYA THIENTHONG
Nonthaburi
Summary
Results-driven Service Engineer with expertise in machine vision systems, automation, and non-contact measurement. Experienced in providing both pre-sales and post-sales support, designing custom optical solutions, and troubleshooting complex systems. Skilled in delivering product demos, technical consultations, and training. A strong communicator with a customer-focused approach, able to simplify technical concepts for both technical and non-technical clients. Proven success in driving business growth and building long-term customer relationships.
Overview
9
9
years of professional experience
Work History
Product Manager - Optical Measuring System
MARPOSS
07.2022 - Current
- Drive sales and business development for non-contact measurement products, identifying new opportunities and maintaining long-term relationships.
- Provide pre-sales technical support, addressing customer concerns and offering tailored solutions.
- Conduct product demos, seminars, and technical presentations to communicate product value.
- Collaborate with headquarters on competitive pricing and ensure timely support for sales teams.
- Manage the full project lifecycle, from sale to delivery, installation, and post-sales support.
- Troubleshoot technical issues post-sale, ensuring customer satisfaction.
- Create and update user manuals, training programs, and technical documentation.
- Oversee project timelines and resources to meet customer specifications and deadlines.
Service Engineer - Machine Vision
DECSYS
01.2018 - 06.2022
- Collaborated with sales teams to clarify technical specs and design optical solutions, providing verification reports to meet customer needs.
- Developed concepts for automated vision inspection systems with machine makers, ensuring integration with customer requirements.
- Delivered product demos and presentations at customer sites, showcasing system capabilities and value.
- Managed the project lifecycle from pre-sales support to post-sales installation, including training and user manual creation.
- Mentored and trained new service engineers, ensuring high service quality and effective troubleshooting.
- Provided on-site and email support, offering clear technical explanations to non-technical customers for satisfaction and reliability.
- Resolved technical issues promptly, minimizing downtime and strengthening customer relationships.
INTERNSHIP STUDENT
GENESİS Otomasyon
03.2016 - 05.2016
- Assisted with on-site system installations and troubleshooting.
- Contributed to the design of automation systems, integrating PLC for enhanced control.
- Supported engineers in resolving technical issues and improving system performance.
Education
Bachelor of Engineering - Electrical And Computer Engineering
KMUTNB
Bangkok, Thailand2017
Skills
- Machine Vision Systems
- PLC Integration & Automation
- Technical Expertise
- Pre-Sales Technical Support
- Solution Design & Integration
- Sales Expertise & Business Development
- Troubleshooting
- Customer Training
- Service Mind
- Active Listening
Experienced with using
Machine Vision Systems & software, Automation Systems, Metrology Equipment, NDT Testing, PLC , CRM
Languages
English
Upper intermediate
B2
Hobbies
Photography, Guitar, Sports and Reading
Timeline
Product Manager - Optical Measuring System
MARPOSS
07.2022 - Current
Service Engineer - Machine Vision
DECSYS
01.2018 - 06.2022
INTERNSHIP STUDENT
GENESİS Otomasyon
03.2016 - 05.2016
Bachelor of Engineering - Electrical And Computer Engineering
KMUTNB
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