Warren Conlon
Bangkok
Summary
Proactive, customer-orientated professional with over 10 years of experience in reputable establishments. Experienced specialist with a passion for delivering outstanding service. Self-motivated, team player with strong organizational and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Onoarding & Recruitment Specialist, Data Specialst
FazWaz
05.2022 - Current
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
- Coordinated seamless onboarding experiences for new employees, setting them up for success within the organization.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
- Facilitated successful hiring events, leading to numerous hires from diverse industries and backgrounds.
Property Operations Manager
Totalstay
01.2020 - 10.2022
- Consistently met my short and long-term targets
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create new practices
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of documentation and entered information into databases
- Introduced new methods, practices, and systems to reduce turnaround time
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Devised processes to boost long-term business success and increase profit levels
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Managing 8 Aparthotels, 9 Apartments, and 5 Luxury Villas
- Portfolio of 100 keys
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Introduced prospective tenants to types of units available and performed tours of premises
- Conducted regular inspections of both interior and exterior of properties for damage.
Operations Manager
Ingenious Concepts
01.2016 - 01.2020
- Supervised and delegated tasks to a team of 20 people
- Managed Key accounts
- Managed two international brands, Dunkin Donuts, Baskin Robbins
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Increased client retention by providing superior customer service
- Negotiated contracts with suppliers and customers to provide best cost and delivery terms
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products
- Built and maintained relationships with key suppliers and customers to support seamless operations
- Controlled inventory transactions to reconcile ordering processes with demand forecasts
- Developed and managed operating budget, meeting department goals
- Tracked production and quality control systems to proactively identify deficiencies.
Senior Restaurant Manager
Balducci
01.2014 - 01.2016
- Proved successful working within tight deadlines and a fast-paced environment
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Skilled at working independently and collaboratively in a team environment
- Correctly calculated inventory and ordered appropriate supplies
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Senior Kitchen Manager
Willoughby & CO
01.2012 - 01.2014
- Developed kitchen staff through training, disciplinary action, and performance reviews
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices
- Calculated prices of ingredients to monitor food costs and control expenses
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
Private Chef
Tony's Bakery
01.2011 - 01.2012
- Created customized meal plans based on client dietary restrictions and preferences
- Shopped for ingredients
- Safely packaged and labeled each individual meal
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Developed kitchen staff through training, disciplinary action, and performance reviews
- Oversaw business operations, inventory control, and customer service for the clients
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
Senior FOH Manager
Sandbar
01.2009 - 01.2010
- Correctly calculated inventory and ordered appropriate supplies
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Purchased food and cultivated strong vendor relationships
- Developed unique events and special promotions to drive sales
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Product Developer
Fresh Foods Academy
01.2008 - 01.2009
- Thrived in developing successful food products in dynamic, fast-paced environment that demanded flexibility and agility
- Built trust and good working relationships and communicated clearly with colleagues and across functions
- Delivered project-based support for food scientist and food product teams and assisted in new formula development and product commercialization
- Demonstrated knowledge of industry best practices regarding labeling and packaging
- Tested new, alternative raw materials through analysis, sourcing and trials
- Devised, proposed and implemented innovative food product ideas.
Chef
Knead Bakery
01.2006 - 01.2008
- Oversaw grill, stove, and oven, and cleaned equipment after every shift
- Prepared meals from scratch using authentic, popular recipes to generate repeat business
- Handled and stored food to eliminate illness and prevent cross-contamination
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates
- Checked freezer and refrigerator prior to each shift to verify correct temperatures
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders
- Monitored line processes to maintain consistency in quality, quantity, and presentation
- Set up and broke down kitchen for service.
Education
Cordons Bleus Grande Diplome -
Silwood School of Cookery
Senior Certificate - undefined
Curro Private School
Certificate - Hospitality Administration And Management
University of Cape Town
Cape Town, South Africa 04.2001 -
Skills
Customer service
Problem-Solving
Sales
Leadership
Teamwork
Office administration
Human Resources Support
Personnel Management
Data Analysis
Certification
Restaurant Management Certificate, University of Cape Town
Personal Information
- Date of Birth: 1986
- Nationality: South African
Languages
English
Proficient
C2
Thai
Elementary
A2
Timeline
Onoarding & Recruitment Specialist, Data Specialst
FazWaz
05.2022 - Current
Property Operations Manager
Totalstay
01.2020 - 10.2022
Operations Manager
Ingenious Concepts
01.2016 - 01.2020
Senior Restaurant Manager
Balducci
01.2014 - 01.2016
Senior Kitchen Manager
Willoughby & CO
01.2012 - 01.2014
Private Chef
Tony's Bakery
01.2011 - 01.2012
Senior FOH Manager
Sandbar
01.2009 - 01.2010
Product Developer
Fresh Foods Academy
01.2008 - 01.2009
Chef
Knead Bakery
01.2006 - 01.2008
Certificate - Hospitality Administration And Management
University of Cape Town
04.2001 -
Cordons Bleus Grande Diplome -
Silwood School of Cookery
Senior Certificate - undefined
Curro Private School
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