Warisariya Donamphonphiphat
Advisor I, Customer Service
Bangkok
Summary
Ability to work as a team player, positive attitude in delivering service, provide problem-solving as problem arises, including, interpersonal skill to interact with unfamiliar colleagues, fast learner to adapt in new situation and fast-paced environment.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Advisor I, Customer Service
Concentrix
03.2023 - Current
- Provide customer service support via chat, e-mail, call and resolution of routine problem regarding clients' product or service at all time and issue Affiliation Letter
Administrative Officer/Sales Officer
Tropical Food Industries
06.2021 - 03.2023
- Issue Sale Contracts, Purchase Orders and Create, prepare, and delivered reports to various departments.
- Update reports, manage accounts, and generate reports for company database.
Hair Salon Receptionist
Tip Hair Creation
09.2012 - 09.2020
- Greet clients, answer calls, schedule client appointments, handle payment transactions and encourage repeat service.
Front of House Wait Staff Member
The Son Thai Eatery
10.2017 - 09.2018
- Check night booking, service tables and enhance customer satisfaction by providing timely and efficient service in a fast-paced environment.
Front of House Wait Staff Member
Thaicoon Restuarant
10.2017 - 09.2018
- Check night bookings, reserve tables and enhance customer satisfaction by providing timely and efficient service in a fast-paced environment.
Passenger Service Agent
Pan Thai Air
03.2015 - 07.2017
- Assist passengers with check-in and boarding processes, enforcing compliance with airline policies
Passenger Service Agent
Bangkok Flight Service
12.2011 - 08.2012
- Assist passengers with check-in and boarding processes, enforcing compliance with airline policies.
Import Customer Service Representative
United Arab Shipping
10.2010 - 02.2011
- Collaborate with internal departments to ensure timely delivery of shipments, improving overall client experience and provide service support via call and e-mail
Education
Bachelor Degree - Business English, Minor in Marketing
Assumption University
Bangkok, Thailand 03.2024 - 05.2024
Skills
▪ Team player, flexible, passionate and fast learner
▪ Ability to work in multi-cultural and fast-paced environment
Accomplishments
- Accomplishment of Work & Holiday Scheme in Australia (2017-2018) Department of Youth, Thailand
- Certificate of Outgoing Preparation Seminar (AIESEC), 2016
Languages
Thai
Native language
English
Upper intermediate
B2
Certification
Responsible Service of Alcohol (RSA – VIC, AU 2018)
Timeline
Bachelor Degree - Business English, Minor in Marketing
Assumption University
03.2024 - 05.2024
Advisor I, Customer Service
Concentrix
03.2023 - Current
Administrative Officer/Sales Officer
Tropical Food Industries
06.2021 - 03.2023
Responsible Service of Alcohol (RSA – VIC, AU 2018)
07-2018
Barista Coffee I Hospitality Training Course VIC, AU (2018)
07-2018
Front of House Wait Staff Member
The Son Thai Eatery
10.2017 - 09.2018
Front of House Wait Staff Member
Thaicoon Restuarant
10.2017 - 09.2018
Passenger Service Agent
Pan Thai Air
03.2015 - 07.2017
Hair Salon Receptionist
Tip Hair Creation
09.2012 - 09.2020
Passenger Service Agent
Bangkok Flight Service
12.2011 - 08.2012
Import Customer Service Representative
United Arab Shipping
10.2010 - 02.2011
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