WARANYA UDOMKAEWKANJANA

Responsibilities:

• Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
• Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
• Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
• Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
• Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
• Spearheaded process improvements to reduce errors and increase overall quality in operations management.
• Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
• Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
• Developed work procedures to improve operational quality and team efficiency.
• Allocated resources to planned programs according to business objectives.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Achievements :

• Gain trust from the team member and subordinates to improve staff turnover ratio among Seafreight department.
• Improve better work structure to Customs department which lead to speed up in billing process with cashflow and transparent petty cash improvement benefit to the company.

Responsibilities:

• Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Maintained a safe work environment by enforcing strict adherence to company policies.
• Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
• Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.

Achievements :

• Successful in open cargo-partner own operated 3232 sq.m. warehouse and build the team to run for operations.
• Win the Championship for Small Team Performance in 2023 from global cargo-partner group.

Responsibilities:

• To handle the overall management of appointed key clients focusing on warehouse & logistics client group.

• To issue quotations & bidding for RFQs.

• To verify and analyze customers needed in order to design and prepare SOP for each customer.

• To develop and expand more business from existing customers and influencing customer to integrate with cargo-partner IT tools.

• Supporting new project set ups across multiple function groups.

• Manage overall account profitability.

• Ensure all clients are successfully on boarded on time and deliver KPI on track.

• Deal with complaints and resolve any issues/problems.

• Killing customers' pain points with solutions provided.

Achievements :

• Being a effectiveness bridge between key clients and operations team.

• Able to retain and expand more business with existing customers.

Responsibilities:

• To set up new company representative branch in Phnom Penh, Cambodia.

• Identification and evaluation of business partners.

• Implementation of yearly business plan and business development strategy.

• Built relationship with local subcontractor i.e. airlines, carriers and local agencies.

• Managing and support of existing businesses from/to Cambodia.

• Proposition and development of marketing tools : Documentation, Communication, E-marketing, Exhibitions.

Responsibilities:

• Product Development - put a focus on core trade or potential market, improve cost vs net return per job file.
• Procurement / Pricing - to obtain local ocean freight procurement with carriers/co-loaders and to cooperate with regional procurement team in Hong Kong.
• Product Management - to coordinate with global NPM team and provide right product target to sales with competitive pricing, handle RFQ, up-to-date product knowledge with operations and TQM (Training Quality Management).
• Indochina Compliance Controlled (Thailand, Myanmar, Cambodia) - ensuring to peers that all seafreight activities is done as compliance with regulation, SOP, business practice and principal directives. As well as to ensure the business is carried with proper business proposition and all done by good acts of business pertaining to legal compliance applied and company procedures or directives.
• To manage all local subcontractors.

Responsibilities:

• Manage and oversee for overall operations in Seafreight department - Export, Import, FCL, LCL.
• Conduct daily import and export duties - Customer Services, Documentation, Customs Clearance and Billing in the Seafreight department, both Bangkok and Laem Chabang branches.
• Overseeing of all daily operations, problem solving and to ensure that the services being provided are organized and profitable.
• Advise on key decisions pertaining to the day-to-day activities for the Seafreight department, consulting with management when necessary.
• To develop/adjust the overall local operational strategy and direction for the teams in accordance and alignment with the country strategy.
• Oversee locally the development of new Seafreight business, including the commercial policy and future strategic business direction.
• Interact with contractors, carriers, transportation agencies and other related parties.
• Ensure that financial management, billing and invoicing, is carried out in accordance with requirements. As well as, to ensure that all costs are booked correctly within bordero period (month-end closing).
• To check and review P&L (Profit and Loss) for all shipments before closing the file.
• Ensure activities meet and integrate with organizational requirements as relates to legal compliance and corporate governance.
• Maintain up-to-date knowledge of all regulatory requirements to related parties.
• Petty cash controlled for customs clearance purpose (THB220,000).
  

Achievements :

• Recovery the department from most difficult time and able to run all operations with less of staff member at the beginning, it was most likely set up new organization.
• Able to set up and develop appropriate Seafreight team.
• Successful in driving team growth from only few staffs to over 20 team members and fulfill in all required functions.
• Increase number of job file per FTE, 50% in Sea Import and 20% in Sea Export.
• Less than 1% real minus job in 2017 improving from less than 5% in 2016
• Less than 1% late adjustment in 2017 - 99% of all cost has been booked into the file in bordero period in order to get most real figure for management review.
• Over 90% achieved in Data Quality and able to be in 2nd top rank of cargo-partner group.
  

Responsibilities:

• Production and Material Planning.
• Warehouse & Inventory management.
• Responsibility in cost controlling & cost saving in all supply chain area.
• To monitor overall operations in logistics and supply chain.
• To issue Purchase Order, Invoice and Packing List.
• To procure and control all outsourcing in supply chain functions - 3PL, customs broker and transportation provider.
• To develop working procedure in import-export, local transportation and distribution system.
• To update monthly price structure.
  

Achievements :

• Successful in set up procedure in import & export and able to break down for all logistics cost.
  

Responsibilities:

• To prepare quotation to customer and being a focal contact of customer and operations team.
• To find for customers’ best solution and to reach with customers satisfaction.
• To serve the best world class service and ensure of customers business expansion with the company.
• On demand planning/scheduling with cost controlling to meet with customers’ needs & budget.
• To make a cold call to get new business opportunity.
• To arrange IMPORT & EXPORT shipments both SEAFREIGHT and AIRFREIGHT.
• Fully in charges as one-stop-service person in sales and operations functions for 3rd party business / triangular or cross-trade shipment covering since rate offered, operations handling, problem solving until job closing
• Daily problem solving, decision making and solution providing.

Special Assignment (OCT 2012 – FEB 2013)

• Undertake in cargo-partner committee team in implementation for ISO9001 : 2008
• Internal Auditor; response for QMR, Seafreight, Airfreight and HR.
  

Achievements :

• Outstanding performance and be promoted to supervisor level in short time.

Responsibilities:

• To control and manage booking to match with allocation given by HKG regional.
• To keep recording and distributing of the most updated Service Contract.
• To support customers in daily operations and problem solving.
• To coordinate with overseas for all operations, documentation (B/L) and manifest processing for East Bound routing – USA/ Canada/ Caribbean.
• To be a center in solving and decision making in any operations issue.
• To conciliate and compromise with customer, container depot and port & terminal in operations problems.
• To monitor for containers connecting plan and get in touch with transshipment office to ensure that all containers to be connected onto m/vsl in appropriate timeframe.
• AMS, ISF 10+2 and ACI filing for USA and Canada shipments and to monitor whether all NVOCC submissions are confirmed.
  

Achievements :

• 70% better managing in allocation controlled, able to reduce exceed bookings from 30% to 10% and balance with allocation given from regional office.
  

Responsibilities:

• In charge in Seafreight exportation to USA / Canada / Latin America trade lane both routing and free hand shipments.
• To coordinate with overseas office, ocean carrier, local shipper to get shipment done completely.
• Take responsible in all required security filing - AMS/ISF/ACI.
• To handle 3 major Global Key Accounts which are DYS, Wal-Marts and Pre-Unic.
• Daily operations and problem solving.

Achievements :

• Able to handle the most complicated tradelane and key clients with less supervision.