Wannasorn Sooksewabundit
Dindaeng, Bangkok
Summary
Organized and dedicated customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Experience Specialist
Agoda Services Co., Ltd.
Bangkok
10.2022 - Current
- Delivered excellent customer service and managed the needs of customers and partners, related to online hotel booking, through phone and email
- Investigated issues and concerns of customers and liaising between them and suppliers/ hotel partners
- Managed customer’s expectations on timescales and potential solutions
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Accountable for meeting individual (KPIs) and team
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction by 90.1%.
- Maintained an up-to-date knowledge of company products to enhance customers' experiences and generate revenue.
Restaurant Waitress
株式会社SUU・SUU・CHAIYOO
Tokyo
04.2022 - 06.2022
- Provided prompt, courteous services to customers in the Thai dining environment and provide guests with informative menu descriptions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization, and removal of apparent waste or refuse.
Sales Support Officer
GoWabi (Thailand) Co., Ltd.
Bangkok
05.2021 - 08.2021
- Assisted the sales team in carrying out administrative tasks, including data input, processing information, completing paperwork, and filing documents.
- Took sales information and organized it into an easily readable format.
- Discussed new beauty services with a manager, outlined service details, and researched customer needs to assist Sales teammates.
- Translated sales information from Thai to English and from English to Thai
Education
Exchange Program - Language And Cultural Studies
Tokyo University of Foreign Studies
Tokyo, Japan07.2022
Bachelor of Arts - English
Thammasat University
Pathum Thani, Thailand05.2022
Skills
- Active Listening Skills
- Problem Solving
- Interpersonal Skills
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Strong Computational Skills
- Time Management
Langague
Thai: Native
English: IELTS 6.5 (2021)
TOEIC 845 (2019)
Japanese: JLPT N3 (2019)
Timeline
Customer Experience Specialist
Agoda Services Co., Ltd.
10.2022 - Current
Restaurant Waitress
株式会社SUU・SUU・CHAIYOO
04.2022 - 06.2022
Sales Support Officer
GoWabi (Thailand) Co., Ltd.
05.2021 - 08.2021
Exchange Program - Language And Cultural Studies
Tokyo University of Foreign Studies
Bachelor of Arts - English
Thammasat University
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