WANLAPHA SANSIKAEW
Nonthaburi,12
Summary
Experienced of marketing and customer service with over 10 years of experience in game Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of post-secondary education
13
13
years of professional experience
Work History
Marketing/Event Organiser
Beyond Godlike 2016 - 2020
Bangkok, Thailand
08.2016 - 04.2020
- Plan activity for event and Human resource management according to the job position.
- Contact and coordinate with artists/influencer who perform at the event.
- Barter partner product to give a way ay event and plan to promote online.
- Plan advertising online and magazine for build brand awareness.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Business Development Manager
Electronics Extreme
Bangkok, Thailand
09.2014 - 07.2016
- Worked with marketing teams to create, deploy and optimize effective campaigns for clients.
- Worked with existing customers to increase purchases of products and services.
- Scheduled promotional activities.
- Collected data and performed customer needs analysis.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
Senior Marketing Executive
Winner Online
Bangkok, Thailand
09.2007 - 09.2013
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Briefed senior executives on monthly projections, product launches and other marketing plans.
- Drove marketing efforts by orchestrating and advertising campaigns.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Call Center Operator
Game world
Bangkok, Thailand
01.2005 - 01.2006
- Answered of calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Conferred with customers about concerns with products or services to resolve problems.
Education
No Degree - English Education
08.2015 - 04.2018
Associate of Arts - Dramatic Arts
02.1997 - 10.2003
Skills
MS Office
Customer Service
Teamwork
Organization and Time management
Planning and Coordination
Excellent work ethic
Conflict resolution
Thai
English
Timeline
Marketing/Event Organiser - Beyond Godlike 2016 - 2020
08.2016 - 04.2020
WallStreetEnglish - No Degree, English Education
08.2015 - 04.2018
Business Development Manager - Electronics Extreme
09.2014 - 07.2016
Senior Marketing Executive - Winner Online
09.2007 - 09.2013
Call Center Operator - Game world
01.2005 - 01.2006
Chanthaburi Dramatic Arts College - Associate of Arts, Dramatic Arts
02.1997 - 10.2003