Wanida Phoothongkan

• Managing the 180 recruitment services. Sourcing suitable candidates to fill in the job vacancies.
• Engaging with the candidates, reviewing their profiles and experience, and sharing their applications with the Sourcedout (subsidiary contingency recruitment agency) Team, under Reeracoen Recruitment.
• Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
• Implemented innovative methods for engaging passive candidates, leading to an increase in qualified applicants for hard-to-fill roles.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• My achievement here: My Reeracoen Interview: https://www.youtube.com/watch?v=0vtkG8Aszsc
• HREX.Asia Content: https://th.hrnote.asia/partner-content/freelance-recruiter-sourcedout-230828/

Other Freelance Projects are as follows:

- Event Coordinator

- Onsite/Online Interpreter

- Virtual Assistant

- International Coordinator

- Cold Calling

- International Trade

• Enhanced client satisfaction by delivering high-quality work within deadlines.
• Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
• Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
• Strengthened client relationships with consistent communication and timely project updates.

• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
• Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.

• Provided Customer Services to Customers in Thailand (local and international customers) through social media platforms; Line Account, Shopify Chats (Facebook, IG), and emails for home testing products; Food Sensitivity, Male and Female Wellness for Hormones,and others.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Sourced International Teacher for International Schools

• Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
• Built strong relationships with clients through regular communication and understanding of their unique needs.
• Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
• Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.

Managed and led teams of up to 200 employees across various departments, including Customer Service, Marketing, Plantation, and Factory.

• Client Management: Cultivated and maintained strong relationships with a diverse global clientele. Effectively addressed and resolved client inquiries and complaints.
• Operations Management: Provided strategic oversight and direction for all operational functions, encompassing Agarwood, Bamboo, and Teak Plantation Management, as well as Factory Management for end-product production.
• Team Supervision: Supervised and mentored Customer Service, Marketing, and Production teams (Plantations and Factory), fostering a productive and collaborative work environment.
• Compliance: Ensured strict adherence to all relevant regulations and industry standards.
• International Visitor Relations: Conducted informative tours of Teak, Bamboo, and Agarwood Plantations across Thailand, including Northeastern, Central, and Southern regions, for visiting international dignitaries and stakeholders.
• Investor Relations: Successfully organized and managed general meetings for investors and corporate entities, effectively communicating company vision and fostering strong investor relations.

• Client Management: Fulfilled medical orders from hospitals, OTC distributors, and pharmacies.
  Effectively resolved client complaints regarding products and services.
• Procurement:Prepared and submitted competitive bidding documents for medical supplies and equipment.
• Sales Support:Provided valuable support to the Sales Team by assisting with order processing and sales inquiries.
  Handled Clients' Medical Orders from Hospitals, OTC Clients, and Pharmacies as well as handled their complaints for the Products and Services

• International Client Relations:Communicated effectively with international patients and clients via phone, email, and social media platforms (Facebook, Line, WhatsApp).
• Digital Marketing:Managed and maintained the clinic's English-language website, including content creation, marketing campaigns, and client testimonial collection.
  

• Customer Coordination:Coordinated effectively among international customers (banks, insurance companies, vehicle users) and suppliers via phone and email.
• Customer Support:Provided comprehensive general information and support as a Personal Assistant for various programs (Yamaha, Thai Life Insurance, FWD).
• Service Delivery:Ensured the smooth, satisfactory, and impressive delivery of all customer services.
  

• Handled International Calls from the Hospital's Patients or Visitors including Handling their Complaints
• Gave General Information about the Hospital and some basic Medical Advice by Phone and Reserved the Doctors' Appointments by Phone and Email

• Handled all Reservations related to Foreign Visitors' Trips to Thailand
• Observed the Foreign Tours to Thai Tourist Attractions in Thailand

• Dealt with Hotels, Restaurants, Transportation, and Tourist Attraction Reservations and Coordinated with Overseas Branches