Oversaw recruitment, job descriptions, and HR regulations development.
Advised departments on organizational structure and classification policies.
Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
Coordinated employee placements and administrative details.
Processed paperwork and hiring details for promotions and lateral position changes.
Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
Enhanced employee satisfaction by implementing effective HR policies and procedures.
Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
Developed relationships with universities to build a pipeline of potential candidates for internships/full-time positions.
Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
Developed and monitored employee recognition programs.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Assisted with preparing job Description
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Drafted and documented employee handbook and University policies to reduce compliance risks.
Developed relationships with local colleges/universities to build a pipeline of potential candidates for internships/full-time positions.
Director of Institute
Khana-e-Noor Educational Network
Kabul, Afghanistan
01.2011 - 01.2014
Managed recruitment processes, staff performance, and organizational strategy implementation.
Developed proposals and course outlines for capacity-building projects.
Supervised and mentored instructors, ensuring high-quality education delivery.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on Institute's operations.
Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Led curriculum development for faculty members and students.
Managed the design and delivery of learning programs, ensuring alignment with Institute goals.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Regional Portfolio Expert
UNV ROAP
Bangkok, Thailand
03.2023 - Current
Identified volunteer mobilization opportunities, aligned with development challenges and priorities.
Represented UNV in strategic forums to promote volunteer placements.
Provided analytics and briefings to senior management and supported emerging tasks.
Maintained and facilitated demand for UN Volunteer assignments with UN entities.
Managed volunteer assignment calls funded by external donors, ensuring timely and quality placements.
Conducted outreach activities and informational materials to promote volunteerism.
Co-coordinated the special initiative with OHCHR, IOM, UNDP that mobilized 30 national, international and Community Volunteers.
Led recruitment and onboarding processes for international and national UN Volunteers.
Onboarded 169 UN Volunteers in Thailand in 2024.
Addressed volunteer performance, grievances, and adherence to UN policies.
Supported capacity-building initiatives for volunteers and partners.
Arranged onboarding sessions to incoming UN Volunteers.
Arranged Interviews, written tests.
Established work plans and ensured compliance with program design standards.
Contributed to lessons learned and best practices, organizing capacity-building events.
Resolved problems, improved operations and provided exceptional service.
Proved successful working within tight deadlines and a fast-paced environment.
Worked flexible hours across night, weekend, and holiday shifts.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed time efficiently in order to complete all tasks within deadlines.
Worked well in a team setting, providing support and guidance.
Proven ability to learn quickly and adapt to new situations.
Organized Townhalls, Volunteering events for the serving UN Volunteers and contributed to the International Volunteer day (IVD)
Programme Support Associate
UNV ROAP
Bangkok, Thailand
09.2021 - 03.2023
Advocated the value of UN Volunteer assignments and strengthened partnership diversification.
Monitored volunteer performance through field visits and provided security guidance.
Supported the integration of the UNV program into national development frameworks.
Led recruitment and onboarding processes for international and national UN Volunteers.
Conducted onboarding sessions to the New UN Volunteer.
Arranged UNV Townhalls.
Contributed to the celebration of International UN Volunteer event and some Volunteering activities in Thailand.
Supported team with knowledgeable administrative assistance.
Quality Assurance and Accreditation Coordinator
Kardan University
Kabul, Afghanistan
01.2015 - 06.2021
Developed QA guidelines, manuals, and regulations to ensure institutional standards.
Monitored faculty-level QA activities and facilitated identification of best practices.
Achieved international accreditation for academic programs from IACBE, ACBSP.
Achieved National accreditation for Kardan University from Ministry of Higher Education.
Achieved CHEA Membership for Kardan University.
Achieved CIQA Membership for Kardan University.
Complied and reviewed regulatory and contractual requirements and accreditation standards to enforce standard policies and procedures.
Served as a resource for colleagues seeking guidance on matters related to professional licensure or programmatic accreditation.
Boosted program quality by conducting comprehensive assessments and providing constructive feedback to stakeholders.
Reviewed accreditation standards and evaluated compliance, identified challenges and proposed solutions.
Evaluated institutional policies, procedures, and outcomes against established benchmarks for quality assurance purposes.
Supported ongoing improvements in academic programs by engaging in professional development opportunities related to higher education assessment practices.
Coordinated site visits from external reviewers during the accreditation process, preparing materials and logistical arrangements as required.
Enhanced accreditation standards by thoroughly reviewing and analyzing program documentation.
Maintained accurate records of all correspondence with accrediting agencies, ensuring timely responses to inquiries or requests.
Assisted in the development of self-study materials to showcase program achievements during the accreditation review process.
Developed comprehensive reports on accreditation status, identifying areas of improvement and facilitating continuous growth.
Participated in annual reviews of institutional policies and procedures related to accreditation, recommending updates as appropriate for alignment with best practices.
Contributed to the expansion of accredited programs by researching new initiatives that aligned with organizational goals.
Facilitated communication between internal departments regarding accreditation matters, promoting collaboration and shared understanding.
Managed data collection for accreditation purposes, ensuring accuracy and thoroughness in reporting results.
Identified areas where additional resources were needed for successful completion of accreditation reviews, advocating for necessary support from institutional leadership.
Prepared Quality Assurance reports Quarterly for the Ministry of higher education.
Prepared Semester wise report for the accrediting agencies
Drafted tailored QA checklists for departments and faculties
Represented the University in International platforms.
Organizes Quality Assurance and accreditation workshops, seminars for the faculty members
School Manager
Khana-e-Noor Educational Network
Kabul, Afghanistan
01.2012 - 01.2016
Supervised staff, managed academic programs, and oversaw daily operations to ensure quality education and effective department management.
Directed curriculum planning, examinations, and co-curricular activities while evaluating and enhancing programs in collaboration with educators.
Trained, supervised, and supported teaching and administrative staff, promoting professional growth through tailored development plans and in-service programs.
Established policies for student discipline, academic integrity, and administrative procedures, ensuring adherence to regulatory standards.
Assisted in budgeting, scheduling, and resource allocation, ensuring the smooth operation of academic and administrative functions.
Addressed student complaints, managed academic probation policies, and collaborated on admissions, transfers, and disciplinary cases.
Prepared educational resources, tests, and evaluation materials to support teaching and learning objectives.
Worked with principals and department heads to implement effective teaching strategies, enhance lesson planning, and conduct classroom observations.
Developed strong relationships with parents and the community through effective communication and involvement in local events.
Ensured compliance with Ministry of Education's regulations by maintaining accurate records and staying current on policy changes.
Promoted a positive school culture by emphasizing respect, responsibility, and collaboration among students and staff members alike.
Addressed student behavioral issues promptly while providing support to maintain a safe learning environment.
Championed professional development initiatives for faculty, promoting continuous growth and improvement in teaching practices.
Oversaw staff recruitment, training, and performance evaluations, fostering a productive work environment.
Managed annual budget, ensuring optimal allocation of resources and financial stability for the school.
Implemented data-driven strategies to monitor student progress and inform instructional decisions by teachers.
Evaluated program effectiveness using various assessment tools to ensure continuous improvement in educational offerings.
Strengthened safety measures by conducting regular audits of facilities and updating emergency procedures as needed.
Improved school operations by streamlining administrative processes and implementing efficient systems.
Coordinated special events such as graduation ceremonies, sports tournaments, or parent-teacher conferences smoothly through meticulous planning.
Coordinated staff and student activities to promote a safe and productive learning environment.
Performed classroom evaluations to assess teacher strategies and effectiveness.
Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
Counseled students about rules and policies during school assemblies.
Formulated and implemented school safety and security policies.
Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
Managed budgets and resources for educational programs.
Kept school in full compliance with established policies, legal requirements and student safety standards.
Part-Time Lecturer (English Language)
Kardan University
Kabul, Afghanistan
01.2014 - 12.2014
Conducted language courses, developed teaching materials, and evaluated student progress.
Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
Created and designed quizzes, tests to assess student knowledge.
Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
Selected and designed lesson plans and curriculum to meet academic objectives.
Used PowerPoint to give presentations to student classrooms.
Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
Contributed to departmental meetings by sharing insights on effective teaching strategies and proposing solutions for addressing common challenges faced by faculty members.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
Designed online course modules, making education more accessible to remote learners.
Administrative Assistant
Khana-e-Noor Educational Network
Kabul, Afghanistan
01.2008 - 12.2010
Managed legal affairs, registration processes, and international teacher documentation.
Advised senior leadership on legal and regulatory matters.
Managed appointments and meetings for the Head/Deputy of the Supply Chain, including organizing meeting spaces and assisting with event arrangements.
Prepared, scanned, and distributed documents for approval, maintaining both digital archives and physical files for easy accessibility.
Maintained and organized critical files such as travel authorizations (TAs), purchase requisitions (PRs), attendance reports, audit preparation reports, meeting minutes, and vendor documentation.
Translated incoming and outgoing correspondence for the Supply Chain unit as needed.
Updated the Security Unit on visitor movements and managed accommodation and commuting reports for international staff.
Provided administrative support for training sessions and workshops organized by the Supply Chain Unit.
Collaborated with Admin, ICT, and Security Units to ensure new staff received accommodations, ICT equipment, and security briefings.
Assisted with administrative tasks related to warehouse operations and supported Kabul warehouse staff as required.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Managed phone and email correspondence and handled incoming and outgoing mail
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Master’s - International Relations
Kardan University
01.2018 - 01.2020
Bachelor - Social Science (Sociology)
Kabul Education University
01.2008 - 01.2011
Skills
Proficient in MS Office Suite
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.