Lead data operations with a thorough knowledge and understanding of relational databases, data structures, and the ability to cleanse, analyze, and connect data from multiple sources
Lead and advise direct reports on appropriate and advanced methods related to scalable data management processes
Ensure data requests are formally captured via standard data deliverables (source-to-target, control files, validation models) for ongoing data operations and maintenance
Monitor and provide issue solutions to ensure batch processing is within SLA
Troubleshoot internal and external issues related to Batch processing
Monitor and react to automated emails or any notification channel
Re-Run scheduled jobs as needed
Update documentation associated with daily operations
Resolve operational problems and recommend solutions based on repetitive issues (Known Error)
Escalating to the appropriate group for action in case of an unknown issue
Provide First level support to internal users, when they need to reach data
Support on-call 16x7
Other duties as assigned
Product Lead Order Management Operation
Tech Mahindra (TechM)
04.2022 - 11.2023
Company Overview: Tech Mahindra is a leading provider of IT services and solutions
Investigate and troubleshoot of Data for support user
SQL Statement Using Informix Database
Following up data from request
Reconcile Data from other team and data privacy
Support Audit Report and Reconcile data Report
Prepare Operation Manual document for reference any process
Check status and check log for check process success and solve when got some problem (TUXEDO, Webmethod, Weblogic, ESB)
Run and Monitoring for critical process
Create a tool for monitor process from Splunk
Analyze Problem on production (such as capacity, io-disk, overload capacity)
Monitor database, Unix server and help system admin to solve problem
Analytical/Decision Making Responsibilities
Leads the execution of the order management operation team
Tech Mahindra is a leading provider of IT services and solutions
Senior product engineer Order Management Operation
Tech Mahindra (TechM)
11.2020 - 03.2022
Company Overview: Tech Mahindra is a leading provider of IT services and solutions
Investigate and troubleshoot of Data for support user
SQL Statement Using Informix Database
Following up data from request
Reconcile Data from other team and data privacy
Support Audit Report and Reconcile data Report
Prepare Operation Manual document for reference any process
Check status and check log for check process success and solve when got some problem (TUXEDO, Webmethod, Weblogic, ESB)
Run and Monitoring for critical process
Create a tool for monitor process from Splunk
Monitor database, Unix server and help system admin to solve problem
Tech Mahindra is a leading provider of IT services and solutions
Senior/Supervisor Order management operation
Total Access Communication PLC. (DTAC)
11.2014 - 10.2020
Company Overview: Total Access Communication PLC
(DTAC) is a leading telecommunications provider in Thailand
Investigate and troubleshoot of Data for support user
SQL Statement Using Informix Database
Following up data from request
Reconcile Data from other team and data privacy
Support Audit Report and Reconcile data Report
Prepare Operation Manual document for reference any process
Check status and check log for check process success and solve when got some problem (TUXEDO, Webmethod, Weblogic, ESB)
Run and Monitoring for critical process
Create a tool for monitor process from Splunk
Monitor database, unix server and help system admin to solve problem
Total Access Communication PLC
(DTAC) is a leading telecommunications provider in Thailand
Junior/Senior Operation DWH
Total Access Communication PLC. (DTAC)
04.2010 - 10.2014
Company Overview: Total Access Communication PLC
(DTAC) is a leading telecommunications provider in Thailand
Investigate and troubleshoot of Data, Data stage jobs and Scripts
SQL Statement Using Oracle, Teradata Database
Following up data from source
Reconcile Data from Source, Temp table and Target table
Support Audit Report and Reconcile data Report
Prepare Operation Manual document for reference any process ( WI Document )
Check status and check log for check process success and solve when got some problem
Run and Monitoring for critical process
Observe datastage program and scripts from support critical process
Analyze Problem on production (such capacity, io-disk, overload process)
Total Access Communication PLC
(DTAC) is a leading telecommunications provider in Thailand
Junior operation DWH
URM
09.2007 - 03.2010
Company Overview: URM is an outsourcing company providing data warehouse services
Investigate and troubleshoot of Data, Data stage jobs and Scripts
SQL Statement Using Oracle, Teradata Database
Following up data from source
Reconcile Data from Source, Temp table and Target table
Support Audit Report and Reconcile data Report
Prepare Operation Manual document for reference any process ( WI Document )
Check status and check log for check process success and solve when got some problem
Run and Monitoring for critical process
Observe datastage program and scripts from support critical process
URM is an outsourcing company providing data warehouse services
Education
Bachelor of Engineering - Computer Engineering
Naresuan University
Skills
SQL
Personal Information
Nationality: Thai
Religion: Buddhist
Marriagestatus
Married
Timeline
Senior data operation
SCB DATAX COMPANY LIMITED
12.2023 - Current
Product Lead Order Management Operation
Tech Mahindra (TechM)
04.2022 - 11.2023
Senior product engineer Order Management Operation
Specialist - Client Delivery at Standard Chartered Global Business Services Private Limited (SCB India)Specialist - Client Delivery at Standard Chartered Global Business Services Private Limited (SCB India)