Vlckova Anna
Ibiza
Summary
Experienced and enthusiastic personality with a demonstrated commitment to customer service and efficient processes.
Over 10 years of experience in hospitality. Great adaptability, fast learning skills and capable to assume high level of responsibility, great communication and solving inquiries.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Receptionist
GYM
Ibiza
03.2020 - 10.2022
- Welcome and register clients - active listener with excellent commmunication skills with different nationalities - handling customer enquiries/complaints, providing prompt, quality service at all times - responsibility of daily closing cash reports, maintaing order and safety in the reception area, maintain good rapport with collegues to ensure successful team work, ordering supplies, overseeing stock levels - work with Excel, ASV Gimnasios, Classic Ges6 and Resamania programs
Supervisor
Italian restaurant - Pizza Borsalino
Ibiza
01.2016 - 01.2019
- Safety and customers matters, cash handling, timely communication of inventory, ordering supplies, assisting co-workers when needed in the kitchen or delivering/serving orders - responsible for opening and/or closing the work location - handling customer enquiries and complaints - maintain service standards on a daily basis, along with training new team members
- 12.2016
- Christmas solidarity - PROJECT TOGETHER" event for help families of children with cancer
Bar waitress
Bedroom Day N' Night Bar Cyprus
Cyprus
01.2015 - 01.2016
- Greeting, welcoming and accompanying guests to their reserved table - communication with customers and providing professional service and recommendation - consistently kept clean and organized work area, clean equipment, dishes, silverwares, and sanitary in compliance with health standards and trade laws
Waitress
Bed Lounge Restaurant And Bar
Prague
01.2014 - 01.2016
- Greeting and welcoming guests with friendly attitude - food, beverage and shisha serving, adjusting beds, cleaning and preparing tables quickly and effectively - accurately recorded orders and partnered with team members to serve the food and beverages that exceed guests expectations
Waitress
Restaurant "U Bulanka, Batñovice
Batñovice
01.2010 - 01.2013
- Serving dining guests for lunch and dinner shifts, taking orders,delivering food and beverages accurately, effectively and with friendly attitude - maintain a clean organized work area - working closely with kitchen team to ensure correct meals are delivered
Education
Hotel And Tourism Vrsovicka
Prague 09.2016 - 06.2017
Hotel and Turism SCMSD
Hronov 09.2009 - 06.2012
Skills
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Timeline
Receptionist
GYM
03.2020 - 10.2022
Hotel And Tourism Vrsovicka
09.2016 - 06.2017
Supervisor
Italian restaurant - Pizza Borsalino
01.2016 - 01.2019
Bar waitress
Bedroom Day N' Night Bar Cyprus
01.2015 - 01.2016
Waitress
Bed Lounge Restaurant And Bar
01.2014 - 01.2016
Waitress
Restaurant "U Bulanka, Batñovice
01.2010 - 01.2013
Hotel and Turism SCMSD
09.2009 - 06.2012
- 12.2016
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