Vimonluck Angie Boonyavinich
Front Office Manager
Bangkok
Summary
Skilled Business Development leader offering 8 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
12
12
years of professional experience
Work History
BDMS Wellness
Manager Of Customer Experience
08.2023 - 02.2024
- Spearheaded the implementation of CRM software, improving data management and enhancing customer service capabilities.
- Implemented targeted email campaigns to generate leads for follow-up by the sales team.
- Grew revenue in target markets by engaging in strategic partnerships and alliances.
- Established long-term relationships with key industry influencers for increased brand exposure.
- Collaborated with cross-functional teams to develop innovative solutions for complex client needs.
- Gained strong leadership skills by managing projects from start to finish.
Bangkok Hospital
Head Office Department Of Customer Service
12.2019 - 07.2023
- Collaborated with interdisciplinary healthcare teams to optimize patient care plans, resulting in improved therapeutic outcomes.
- Optimized drug therapy outcomes for patients by providing comprehensive medication management services.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Demonstrated leadership skills in managing projects from concept to completion.
Three Sukhumvit Hotel
Residence Manager
01.2019 - 11.2019
- Optimized online presence through social media engagement and positive reviews, attracting new customers from various platforms.
- Developed strong relationships with local businesses to increase referrals and drive business growth.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Maximized room inventory usage through strategic rate management based on demand forecasting analysis.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Collaborated with other departments within the motel to deliver exceptional experiences across all touchpoints of the customer journey.
Best Western Hotel
Front Office Manager
12.2014 - 10.2016
- Evaluated competitor products as part of market research efforts to identify potential areas for improvement within own projects.
- Stayed current with industry trends and advancements, implementing best practices into daily work processes for improved efficiency.
- Successfully met or exceeded all performance metrics set by management, demonstrating a strong commitment to excellence in beta testing operations.
Bamboo Restaurant
F&B Manager
02.2012 - 11.2014
- Spearheaded special events planning for corporate functions or private parties, delivering memorable experiences tailored to clients'' needs.
- Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
- Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
Education
BBA - Business English
Puna University
Puna, India 04.2001 -
Bachelor of Arts - Communication Arts, Business English
Bangkok University International Collage
Bangkok, Thailand 04.2001 -
Skills
Industry Expertise
Customer Service
Performance Evaluations
Strategic Partnerships
Lead Generation
Business Development
Relationship Development
Client Consultations
Timeline
BDMS Wellness
Manager Of Customer Experience
08.2023 - 02.2024
Bangkok Hospital
Head Office Department Of Customer Service
12.2019 - 07.2023
Three Sukhumvit Hotel
Residence Manager
01.2019 - 11.2019
Best Western Hotel
Front Office Manager
12.2014 - 10.2016
Bamboo Restaurant
F&B Manager
02.2012 - 11.2014
BBA - Business English
Puna University
04.2001 -
Bachelor of Arts - Communication Arts, Business English
Bangkok University International Collage
04.2001 -