VIKAS KOTHARI
Senior Customer Care Officer
Bangkok
Summary
Efficient and Effective Logistics Professional. Formidable 20+ year track record in Air Services, Shipment, Cargo and Logistics Management gained from Multinational Companies like Time: Matters, A Lufthansa Cargo Company (UAE); Lufthansa Cargo (Delhi) and U.T Worldwide (Delhi). More than 12 years working experience in UAE as Cargo Officer and Logistics Supervisor with solid training on Cargo Handling and Management with Lufthansa Cargo at Frankfurt, Germany. Self-propelled, broad minded and competent individual always willing to learn. Working knowledge of MS Office Applications.
To maximize my potentials and effectively impart my technical knowledge and competence as Logistics Professional. To be able to grow with professionalism and social responsibility in the chosen field. To contribute to the economic success of my employer. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Logistics Operations Officer
Lufthansa Services Thailand
11.2021 - Current
- Oversaw distribution network optimization projects leading to more streamlined service offerings for clients.
- Ensured compliance with industry regulations and standards through diligent monitoring of internal procedures.
- Contributed to company growth by exploring new markets and expanding existing customer base through targeted marketing campaigns.
- Enhanced communication between departments to support seamless supply chain coordination.
- Spearheaded cost-saving initiatives by identifying areas of inefficiency within the logistics operations process.
- Established long-lasting relationships with carriers, vendors, and customers for positive collaboration in the supply chain process.
- Streamlined logistics operations by implementing efficient processes and tracking systems.
- Developed key performance indicators to measure logistics performance and drive continuous improvement efforts.
- Created a culture of continuous improvement within the team by fostering open dialogue about operational challenges, successes, and opportunities for innovation.
- Coordinated cross-functional teams to troubleshoot issues and find effective solutions for operational challenges.
- Managed functional areas of logistics.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Supervised logistics functions and operations.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Reviewed established business practices and improved processes to reduce expenses.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Ensured compliance with industry regulations and standards through diligent monitoring of internal procedures
Cargo Officer
Time Matters Gmbh
03.2009 - 03.2021
- Increased efficiency in the workflow process by utilizing advanced technology tools designed specifically for cargo management purposes.
- Assisted in training new staff, sharing expertise on best practices in cargo operations.
- Enhanced cargo safety with thorough inspections and adherence to regulatory guidelines.
- Maintained compliance with industry regulations, avoiding potential fines or penalties related to improper handling or documentation of cargo items.
- Coordinated with team members for seamless cargo operations, ensuring timely delivery of shipments.
- Streamlined cargo handling processes by implementing efficient organization and communication strategies.
- Collaborated with warehouse personnel to ensure proper storage and handling of cargo items, minimizing damage and loss.
- Demonstrated adaptability in high-pressure situations, making quick decisions to resolve issues while prioritizing safety standards at all times.
- Spearheaded initiatives aimed at improving overall operational effectiveness through careful analysis of established procedures.
- Handled hazardous materials responsibly, adhering to strict safety protocols to minimize risks during transport.
- Exceeded performance targets consistently due to exceptional attention to detail when managing complex logistics tasks.
- Contributed to a positive work environment by fostering teamwork and collaboration among colleagues in the cargo department.
- Improved customer satisfaction by addressing concerns promptly and providing timely updates on shipment status.
- Managed accurate documentation, facilitating smooth customs clearance and reducing shipment delays.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Entered shipping information into computer system and estimated freight and postal rates.
- Originated and implemented operational processes and procedures, amplifying productivity.
Cargo Officer
Globe Ground India Pvt Ltd
03.2004 - 02.2009
- Increased efficiency in the workflow process by utilizing advanced technology tools designed specifically for cargo management purposes.
- Assisted in training new staff, sharing expertise on best practices in cargo operations.
- Enhanced cargo safety with thorough inspections and adherence to regulatory guidelines.
- Maintained compliance with industry regulations, avoiding potential fines or penalties related to improper handling or documentation of cargo items.
- Coordinated with team members for seamless cargo operations, ensuring timely delivery of shipments.
- Streamlined cargo handling processes by implementing efficient organization and communication strategies.
- Implemented cost-saving measures by analyzing shipping routes and selecting the most economical options for transportation.
- Collaborated with warehouse personnel to ensure proper storage and handling of cargo items, minimizing damage and loss.
- Demonstrated adaptability in high-pressure situations, making quick decisions to resolve issues while prioritizing safety standards at all times.
- Spearheaded initiatives aimed at improving overall operational effectiveness through careful analysis of established procedures.
- Handled hazardous materials responsibly, adhering to strict safety protocols to minimize risks during transport.
- Reduced cargo processing time by optimizing loading and unloading procedures.
- Exceeded performance targets consistently due to exceptional attention to detail when managing complex logistics tasks.
- Contributed to a positive work environment by fostering teamwork and collaboration among colleagues in the cargo department.
- Played an essential role in maintaining a safe and secure working environment by adhering to established safety protocols and promptly addressing any potential hazards.
- Conducted regular audits of inventory, maintaining accurate records for efficient tracking and retrieval of shipments.
- Managed accurate documentation, facilitating smooth customs clearance and reducing shipment delays.
- Optimized space utilization within the cargo hold through strategic planning and arrangement of goods.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Entered shipping information into computer system and estimated freight and postal rates.
- Examined cargo and freight shipments to check goods' condition.
Customer Service Representative
Ut World Wide
01.2003 - 02.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
Education
BBA - BBA GENERAL
KENDRIYA VISHWAVIDYALA
NOIDA 05.2001 - 05.2004
High School Diploma -
INSTITUTE OF TOURISM AND FUTURE MANAGEMENT TRENDS
CHANDIGARH 04.2000 - 10.2000
Skills
Transportation Planning
Position Desired
LOGISTICS OFFICER / CARGO CAPACITY CONTROL OFFICER
Availability
30-day notice
Timeline
Logistics Operations Officer
Lufthansa Services Thailand
11.2021 - Current
Cargo Officer
Time Matters Gmbh
03.2009 - 03.2021
Cargo Officer
Globe Ground India Pvt Ltd
03.2004 - 02.2009
Customer Service Representative
Ut World Wide
01.2003 - 02.2004
BBA - BBA GENERAL
KENDRIYA VISHWAVIDYALA
05.2001 - 05.2004
High School Diploma -
INSTITUTE OF TOURISM AND FUTURE MANAGEMENT TRENDS
04.2000 - 10.2000
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