Summary
Overview
Work History
Education
Skills
Languages
Competencies
Accomplishments
Interests
Timeline
Generic

Vidavann Vong

Aspire Asoke-Ratchada,889 Soi Ratchadaphisek 3, Din Daeng, Bangkok

Summary

Results-driven BPO Trainer & Quality Analyst with expertise in designing impactful training programs, optimizing performance, and ensuring compliance. Skilled in gap analysis, targeted learning solutions, and fostering continuous improvement, with a strong record of leadership and cross-cultural communication.

Overview

8
8
years of professional experience

Work History

Trainer – Trust & Safety

Gear Inc Services Thailand Co. Ltd.
Bangkok, Thailand
09.2024 - Current
  • Delivered onboarding and refresher training on guidelines, policies, moderation standards, and platform protocols.
  • Developed and updated training materials to meet evolving client needs.
  • Assessed training effectiveness, driving measurable KPI improvements.
  • Partnered with Operations and Quality teams to address performance gaps.
  • Provided coaching and mentoring to improve productivity and quality compliance.

Quality Analyst – Trust & Safety

Gear Inc Services Thailand Co. Ltd.
Bangkok, Thailand
12.2023 - 09.2024
  • Conducted quality monitoring to ensure adherence to policies and client expectations.
  • Performed root cause analysis and implemented corrective action plans to reduce quality issues.
  • Maintained detailed performance records and presented findings to management and stakeholders.
  • Partnered with cross-functional teams to streamline workflows and drive continuous service improvement.

Event Organizer

AIS & Naga World Integrated Resort
Phnom Penh, Cambodia
03.2017 - 11.2019
  • Planned and executed weddings, conferences, prom nights, and charity events, overseeing decoration, design, and logistics.
  • Led event teams and coordinated with vendors to ensure seamless execution.
  • Recognized for creativity, attention to detail, and client satisfaction.

Education

Bachelor of Business Administration - Entrepreneurial Management

Kasem Bundit University
Bangkok, Thailand
07-2023

High School Diploma -

American Intercon School
Phnom Penh, Cambodia
08-2019

Skills

  • Training Delivery
  • Quality Assurance
  • Analytical & Problem Solving
  • Customer Service Excellence
  • Communication & Listening
  • Strategic Planning & Execution

Languages

Khmer
First Language
English
Proficient (C2)
C2
Thai
Intermediate (B1)
B1

Competencies

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Accomplishments

  • Q2 - Top Performer QA
  • Q3 - Top Performer QA
  • Q4 - G-Star Award of The Year

Interests

  • Photography | Reading | Culinary Exploration

Timeline

Trainer – Trust & Safety

Gear Inc Services Thailand Co. Ltd.
09.2024 - Current

Quality Analyst – Trust & Safety

Gear Inc Services Thailand Co. Ltd.
12.2023 - 09.2024

Event Organizer

AIS & Naga World Integrated Resort
03.2017 - 11.2019

Bachelor of Business Administration - Entrepreneurial Management

Kasem Bundit University

High School Diploma -

American Intercon School

Similar Profiles

CREATE PROFILE
Vidavann Vong