Victoria Malone
Milltown
Summary
performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Manager
Boston Solar
08.2022 - Current
- Utilized Salesforce for efficient project tracking, updating records, and monitoring progress
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Accounting Clerk
10 SPEC
04.2021 - 06.2023
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Managed accounts payable and receivables and payroll.
- Filed multi-state taxes as well as facilitated opening new organizations across states.
Validation Department Manager
Momentum Solar
11.2020 - 04.2022
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
Customer Service Team Lead
Momentum Solar
06.2019 - 04.2022
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
Youth Program Director
YMCA
08.2016 - 03.2018
- Trained and supervised a team of support staff, fostering a positive work environment for all employees.
- Gathered feedback from participants, parents, staff members regularly to identify areas for improvement within programs offered.
- Enhanced youth program outcomes by implementing creative and engaging activities.
- Promoted a safe and inclusive environment by enforcing strict adherence to behavioral guidelines and conflict resolution strategies.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelors Degree -
University of Texas, El Paso
El Paso, Texas 05.2020
High School Diploma -
Spotswood High School
Spotswood, New Jersey 06.2016
Skills
- Project Management
- Project Scheduling
- Customer Relations
- Staff Management
- Team Leadership
- Verbal and written communication
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Accounts Payable and Receivable
- Payroll Processing
- Customer Service
Certification
Certified Notary, NJ, 2026
Languages
English
Native language
Thai
Elementary
A2
Timeline
Project Manager
Boston Solar
08.2022 - Current
Accounting Clerk
10 SPEC
04.2021 - 06.2023
Validation Department Manager
Momentum Solar
11.2020 - 04.2022
Customer Service Team Lead
Momentum Solar
06.2019 - 04.2022
Youth Program Director
YMCA
08.2016 - 03.2018
Bachelors Degree -
University of Texas, El Paso
High School Diploma -
Spotswood High School
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