Summary
Overview
Work History
Education
Skills
Freediving
Work Availability
Quote
Timeline
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Vichuda Kulchan

Vichuda Kulchan

Commercial Operation Specialist
Bangkok

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Wacker Chemicals (South Asia) Pte. Ltd.
Bangkok
06.2018 - Current

Sales

• Customer master data maintenance

• Price maintenance

• Sample order handling (Regional difference)

• Look for and contact potential customers

• Order acceptance and entry

• Order change management

• Order delivery tracking and exception management

• Complaint handling

• Organize returns

• Credit-/debit note and rebate handling

• Dunning / invoice collection handling (Regional difference)

• Support Sales Manager (transfer of information, administrative activities)

• Reply telephone calls on behalf of the Sales Manager

• Mailing of product information

E-Business

• Evaluation e-business potential

• Maintenance of SAP tables for Elemica connections

• Product catalog maintenance for Login4More / BuyOnline

• Master data maintenance for E-Invoicing

• Customer support for implementation at the customer

• Exception management

Customer Support

• Manage customer requests

• Maintain good relationship to customers

• Monitoring order patterns

Administrative

• Communication interfaces

• Training

• Event Planning

• Export regulations, document handling

• Monitoring general delivery agreements

• Monitoring credit limits and receivables management

• Customer consignment inventory and planning, with sales managers

• Consignment stock management

• Certification of products

• Preparing exit/entry Visa documentation

• Support distributors

Special tasks

• Key User (SAP R/3 SD, IT), CRM Champion

• Dealer / distributor support

• KAM assistant

Administrative Assistant

Weatherford International (Thailand) Co., Ltd.
Bangkok
08.2011 - 06.2018

Coordinate and Service for the Chevron Thailand Exploration and Production, Ltd. also engineer and supervisor assistant.

Assistant

  • Be the focal point for offshore crew in case of transportation, flight or hotel booking and also provide their facility.
  • Monitor performance of the offshore crew and the team to be safe, smooth, and efficient in drilling operation.
  • Handle offshore crew expense.
  • Others as assigned by team supervisor or Chevron (client).

Administrator

  • Daily quality report checking and correct all reports and Geological reports which are send from offshore operation
  • Prepare presentation of data and summarize company achievements operation from rig crew for Service Quality Management (SQM) meeting.
  • Retrieving or supporting database (Microsoft Access) which is including several parameters for example Mud weight in/out, Flow rate, Pump Rate etc. for Project

Drilling Engineers on the drilling projects of Chevron operation.

  • Support general administration related activities both Chevron and Weatherford.
  • Attend the meeting and helping Quality Health Safety Security and Environment (QHSSE) as of the team.

Supply Chain Associate

Boots retail (Thailand) Co., Ltd.
Bangkok
05.2011 - 08.2011

Taking care of stock movement for beauty skin care and cosmetics from suppliers to Boots store and also supply chain management.

Stock movement in warehouse

  • Daily review stock and checking of stock movement.
  • In case of out of stock or stock almost run out, set purchase order from system then contact with suppliers to get smoothly stock in warehouse and store.

Warehouse and store

  • Taking care of store problem such as stock movement at store, customer order, product damage or expired product.
  • Coordinate with warehouse for booking in of incoming cargo from suppliers and any system issue.

Logistic Officer

TDK (Thailand) Co., Ltd.
Bangkok
05.2008 - 05.2011
  • Managed functional areas of logistics.
  • Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
  • Managed logistics assets for timely and cost-effective delivery of cargoes.
  • Delivered logistic support to leverage existing resources with cost-effective savings.
  • Conducted audits to improve office logistics practices and procedures.
  • Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
  • Analyzed procurement requests to identify service providers' information with performance, quality and prices to determine transaction requirements.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Integrated warehouse operations with existing and new business processes.
  • Conducted research to address shipping errors and packaging mistakes.
  • Collaborated with manufacturing and supply chain management.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Education

Bachelor of Arts - Faculty of Archaeology, Major in English

Silapakorn University
Bangkok, Thailand
05.2004 - 2007.10

Skills

    CRM

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Freediving

Learning to take long, deep, cleansing breaths is shown to decrease stress . Another large part of freediving is learning how to control mind over body, which also teaches me to deal with stressful situations more calmly.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you can’t make it better, you can laugh at it.
Erma Bombeck

Timeline

Customer Service Representative

Wacker Chemicals (South Asia) Pte. Ltd.
06.2018 - Current

Administrative Assistant

Weatherford International (Thailand) Co., Ltd.
08.2011 - 06.2018

Supply Chain Associate

Boots retail (Thailand) Co., Ltd.
05.2011 - 08.2011

Logistic Officer

TDK (Thailand) Co., Ltd.
05.2008 - 05.2011

Bachelor of Arts - Faculty of Archaeology, Major in English

Silapakorn University
05.2004 - 2007.10
Vichuda KulchanCommercial Operation Specialist