Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Sales
• Customer master data maintenance
• Price maintenance
• Sample order handling (Regional difference)
• Look for and contact potential customers
• Order acceptance and entry
• Order change management
• Order delivery tracking and exception management
• Complaint handling
• Organize returns
• Credit-/debit note and rebate handling
• Dunning / invoice collection handling (Regional difference)
• Support Sales Manager (transfer of information, administrative activities)
• Reply telephone calls on behalf of the Sales Manager
• Mailing of product information
E-Business
• Evaluation e-business potential
• Maintenance of SAP tables for Elemica connections
• Product catalog maintenance for Login4More / BuyOnline
• Master data maintenance for E-Invoicing
• Customer support for implementation at the customer
• Exception management
Customer Support
• Manage customer requests
• Maintain good relationship to customers
• Monitoring order patterns
Administrative
• Communication interfaces
• Training
• Event Planning
• Export regulations, document handling
• Monitoring general delivery agreements
• Monitoring credit limits and receivables management
• Customer consignment inventory and planning, with sales managers
• Consignment stock management
• Certification of products
• Preparing exit/entry Visa documentation
• Support distributors
Special tasks
• Key User (SAP R/3 SD, IT), CRM Champion
• Dealer / distributor support
• KAM assistant
Coordinate and Service for the Chevron Thailand Exploration and Production, Ltd. also engineer and supervisor assistant.
Assistant
Administrator
Drilling Engineers on the drilling projects of Chevron operation.
Taking care of stock movement for beauty skin care and cosmetics from suppliers to Boots store and also supply chain management.
Stock movement in warehouse
Warehouse and store
CRM
Learning to take long, deep, cleansing breaths is shown to decrease stress . Another large part of freediving is learning how to control mind over body, which also teaches me to deal with stressful situations more calmly.