Veronika Shemet
CUSTOMER SUPPORT SPECIALIST
Bangkok
Summary
Highly motivated and experienced Customer Support Specialist with over five years in technical and client service roles. Skilled in handling complex customer inquiries, maintaining high performance metrics, and delivering exceptional support across diverse platforms. Had experience at P2P trading within the Russian and Uzbek markets. Currently pursuing a Bachelor’s Degree in Business Administration at the University of the People. Advanced English proficiency (C1) and a proven track record of collaborating effectively across teams to solve problems and improve customer satisfaction.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
Work History
Support Specialist
Cryptocurrency Payment System
11.2024 - Current
- Assisted users with platform functionalities, including troubleshooting and resolving issues related to transactions.
- Collaborated with internal departments and partners to address complex challenges.
P2P Trading (Russian and Uzbek Market)
-
04.2024 - Current
- Experienced in personal P2P cryptocurrency trading on multiple exchanges, with a solid understanding of market processes.
Technical Support Specialist
SkillFactory
10.2022 - 11.2024
- Managed access to courses and extended deadlines for students.
- Responded to email inquiries, maintaining high-quality metrics (IQS consistently above 2.8/3 and CSAT above 4.8/5).
- Ensured timely responses, meeting SLA targets (average response time under 40 minutes).
Customer Support Specialist
Joom
06.2020 - 10.2022
- Provided service consultations to users, resolving questions and enhancing their experience with the platform.
Education
Bachelor of Science - Business Administration
University of The People
Pasadena, USA 04.2001 - 12.2014
Skills
English (C1)
Customer service
Relationship building
SLA compliance
Service desk operations
Customer engagement
Client communication
undefinedPersonal Information
- Age: 27
- Citizenship: russian
- Date of Birth: 09/01/97
- Gender: woman
Timeline
Support Specialist
Cryptocurrency Payment System
11.2024 - Current
P2P Trading (Russian and Uzbek Market)
-
04.2024 - Current
Technical Support Specialist
SkillFactory
10.2022 - 11.2024
Customer Support Specialist
Joom
06.2020 - 10.2022
Bachelor of Science - Business Administration
University of The People
04.2001 - 12.2014
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