Veera Swamy Koppireddy
Service Manager
Nouvelle Condominium, 99/170,Bang Na-Trat Rd, Tambon Bang Chalong, Bang Phli District, Samut Prakan
Summary
1.Seasoned Service Manager bringing 6 years of multiple industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
2.Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
3.Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
4.Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
5.Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. 6.Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
7.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
10
10
Certifications
1
1
Language
Work History
Service Manager
Thermax (Thailand) Limited
08.2019 - Current
- Involving Spares & Service business
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed customer loyalty programs to increase customer satisfaction.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Developed department processes and procedures to boost customer satisfaction.
- Maintained records of service transactions and customer feedback for future reference.
- Monitored inventory levels and placed orders to replenish stock.
- Implemented strategies to increase customer service satisfaction ratings.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Boiler & ESP Specialist
STRR Engineering Co Ltd
09.2018 - 07.2019
- Involving 45tph Travelling grate Boiler and ESP, Turbine 3.2MW Erection and commissioning.
- Assembled and analyzed boilers for defects.
- Studied designs, blueprints and drawings to create templates of boilers.
- Cleaned and maintained boilers and associated equipment to increase efficiency and performance level.
- Visited work sites to upgrade components, boiler tubes and ductwork.
- Identified issues and addressed each immediately with job foreman.
- Inspected and lubricated valves; removed, replaced, or installed components to correct operating deficiencies.
- Used hand signals to notify crane operator to lift components to specific positions.
- Inspected equipment, structures and materials to identify cause of errors.
- Interpreted blueprints, sketches and specifications for each job.
- Operated forklifts, bobcats and track hoes.
- Maintained compliance with all safety procedures from both client and employer.
ESP Technical Specialist
TRR Sugar Group Thailand
04.2013 - 08.2018
- Involve in BOP erections
- From
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Operations Manager
TRR Sugar co ltd
03.2017 - 12.2017
- 2Set ESP’S 200Tph
- Project Executions, Erection, Pre-commissioning & Commissioning
- Successfully Commissioned on 6/12/2017, In Boiler full load Stack Emission - 35mg/nm3
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across night, weekend and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
Operation & Maintenance
Trr Sugar co ltd
01.2016 - 12.2016
- 200Tph ESP – 2Sets Erected at Remundom Sugars (Udonthani), I involved as a Project Manager role,
- Start Project
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
05.2015 - 12.2015
- Boiler 200tph , ESP Erection & Commissioning
- Involve from bidding,
- From Initial start project, Kick of meeting until close the project
- After complete all projects in TRR Group
- Involved 200tph Boiler &
- All ESP’S Operation & Maintenance activities From
Service and Support Engineer
Thermax ltd
04.2013 - 01.2015
- deployed and integrated 5 systems and networks.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Tested and checked performance of hardware and software programs.
- Tested customer samples, designed testing concept and presented solutions to 5 personnel.
- Escalated and re-produced problem to internal development sources to reach solution.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Resolved customer complaints in prompt, polite and professional approach.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Reviewed technical documentation to complete equipment maintenance and repair.
ESPS
04.2014 - 10.2014
- Erection & Commissioning
- Start Project
Start Project
05.2013 - 10.2013
- Set ESPS Erection & Commissioning
Boiler, Senior Executive Engineer
M/s Thermax Ltd, Meenakshi power Pvt Ltd
01.2012 - 03.2013
- (Nellore
- A.P)
- CFBC Boiler 2 X 150MW , 495Tph Boiler
- Worked as Asst
- Commissioning engineer and involved in all activities
- Visited work sites to upgrade components, boiler tubes and ductwork.
- Assembled and analyzed boilers for defects.
- Studied designs, blueprints and drawings to create templates of boilers.
- Inspected and lubricated valves; removed, replaced, or installed components to correct operating deficiencies.
- Identified issues and addressed each immediately with job foreman.
- Inspected equipment and structures to determine scope of work (SOW).
- Inspected equipment, structures and materials to identify cause of errors.
- Tightened or replaced bolts and gaskets to repair leaks.
- Supervised 6 apprentices and offered specific recommendations to improve work quality.
- Interpreted blueprints, sketches and specifications for each job.
- Coordinated movement of materials and equipment to job sites.
- Used power hammers or weld pressure vessel tubes to achieve leakproof joints.
- Marked reference points for columns or plates on foundations using master straightedge.
- Operated forklifts, bobcats and track hoes.
Thailand- Bangkok, M/s Baanrai Electricity Generating co ltd, M/s TRR Sugars Ltd, M/s The Saharung Co Ltd, M/s Kalasin Bio Energy Co Ltd, s, Thai Jurong Co Ltd, M/s Srisangdaw Bio Energy Co Ltd, M/s Sukhothai Bio Energy Co Ltd, Srisachanalayan
08.2010 - 12.2011
- C ISGEC.J.T
- Along Mechanical and electrical activity’
Incharge
M/s Thermax ltd
02.2008 - 12.2011
- 5 ESPS Erection, WHRB ESPS -4nos
M/s Privilege Industries Ltd
10.2009 - 05.2010
- Received a Platinum card
- In Supervision sites ESP Activity’s Mechanical and electrical in INDIA
- Recently Supervision sites handled In Abroad from
no M/s Surana industries ltd
Raichur
05.2009 - 09.2009
- Received Appreciate letter from customer) 2.2ESPS Erection, For AFBC boilers
AFBC
03.2008 - 03.2009
Site Engineer
M/s Sri vertex Enterprises
Rajahmundry
08.2007 - 02.2008
- M/s Reliance project Gadimoga, kkd
- (M/s Thermax Hot oil Heater Boiler
- Erection
Mechanical Asst. Engineer, Site incharge
M/s Versatile Thermal Engineers
Rajahmundry
08.2005 - 08.2007
- Bilaspur (Chhattisgarh Projects) M/s Cvpl 55tph Afbc boiler erection in Sudha Agros Ltd
- M/s Thermax 35tph Afbc boiler in M/s NRI
- Power plant
- Ramchandhrapuram (Andhra
- Pradesh)
- M/s Thermax -70tph Travelgate Boiler and ESP erection, In M/s Sri Saravaraya sugars
- Ltd
- M/s Thermax -ESPS erection sites 1
- M/s GMR, 2
- M/s S.P.Y Industries, 3
- M/s Andhra organics
Boiler, mechanical supervisor
Experienceofjob, M/s Ramya Engineering company, Mumbai M/s Ruchi soya Industries Ltd
07.2003 - 08.2005
- Mechanical Construction Organization
- And have talent in Electrical works also , & ESP’S pre-commissioning & Commissioning Activity’s
- Summary of Skills & Experience Project planning as per schedule dates for completion job, follow up with head office for materials by remanding Emails
- And follow up with sub-vendors
- With contractor’s daily meeting at site for work progress, and follow up bills for contractors Safety compliance:- Site erection area and fabrication area maintaining safety in all points, like safety helmets, safety shoes, safety belts, ladders, scaf folding e.t.c…
- Heavy lifting equipments with cranes erection follow the method statement and erection work
- As per pre-plan method, including fixing of location of hook of the crane, maximum boom extension, working radius etc adequately experienced Engineer / Forman should be deployed for erection works
- Thermax ESPS Erection in project sites and Pre-commissioning & Commissioning
- Planned with the main contractor/consultant project engineer for site related issues and concerns Planned and prepare weekly progress report and submit it to the project manager Planned review the material status and coordinate with the material Engineer / Procurement for ensuring the material availability and its tracking Planned and prepare Daily review of site progress with supervisors and foreman’s to ensure that all the problems are tackled effectively and the work progress is as per schedule, Kakinada M/s Acalmar oil and refinery (Heavy Storage tanks erection, bunkers erection for boilers.)
Education
High School Diploma -
V.K.R & V.N.B Polytechnic Gudivada
Eluru Rd, Nagavarpadu, Gudivada, Andhra Pradesh 52 03.2003 - 04.2006
Skills
Fluent in English
Certification
AXIPK4142Q
Timeline
Service Manager
Thermax (Thailand) Limited
08.2019 - Current
Boiler & ESP Specialist
STRR Engineering Co Ltd
09.2018 - 07.2019
Operations Manager
TRR Sugar co ltd
03.2017 - 12.2017
Operation & Maintenance
Trr Sugar co ltd
01.2016 - 12.2016
05.2015 - 12.2015
ESPS
04.2014 - 10.2014
Start Project
05.2013 - 10.2013
ESP Technical Specialist
TRR Sugar Group Thailand
04.2013 - 08.2018
Service and Support Engineer
Thermax ltd
04.2013 - 01.2015
Boiler, Senior Executive Engineer
M/s Thermax Ltd, Meenakshi power Pvt Ltd
01.2012 - 03.2013
Thailand- Bangkok, M/s Baanrai Electricity Generating co ltd, M/s TRR Sugars Ltd, M/s The Saharung Co Ltd, M/s Kalasin Bio Energy Co Ltd, s, Thai Jurong Co Ltd, M/s Srisangdaw Bio Energy Co Ltd, M/s Sukhothai Bio Energy Co Ltd, Srisachanalayan
08.2010 - 12.2011
M/s Privilege Industries Ltd
10.2009 - 05.2010
no M/s Surana industries ltd
05.2009 - 09.2009
AFBC
03.2008 - 03.2009
Incharge
M/s Thermax ltd
02.2008 - 12.2011
Site Engineer
M/s Sri vertex Enterprises
08.2007 - 02.2008
Mechanical Asst. Engineer, Site incharge
M/s Versatile Thermal Engineers
08.2005 - 08.2007
Boiler, mechanical supervisor
Experienceofjob, M/s Ramya Engineering company, Mumbai M/s Ruchi soya Industries Ltd
07.2003 - 08.2005
High School Diploma -
V.K.R & V.N.B Polytechnic Gudivada
03.2003 - 04.2006
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