Vandana Mishra
Bangalore
Summary
Dynamic Quality Lead with expertise in quality management, team coordination, and client interaction. Proficient in strategic planning and operational enhancements, driving collaboration across departments. Proven track record of increasing efficiency and productivity while upholding quality standards. Successfully executed innovative solutions leading to significant organizational improvements.
Overview
5
5
years of professional experience
Work History
Quality Team Lead – India
Welocalize
09.2024 - 07.2025
- Developed and implemented training programs for new quality team members.
- Mentored team members on best practices in quality control processes and procedures.
- Reviewed customer feedback and complaints to identify areas for improvement.
- Developed documentation outlining processes and procedures for the Quality Assurance team.
- Monitored and evaluated team performance to ensure adherence to quality standards.
Quality Lead
Welocalize
04.2022 - 09.2024
- Led quality assurance initiatives to enhance translation and localization processes.
- Utilized industry-standard tools to track and report quality metrics.
- Identified opportunities for continuous improvement initiatives within the organization's quality system.
- Led regular meetings with stakeholders regarding progress updates on projects related to quality assurance.
Language Quality Manager
Welocalize
08.2020 - 03.2022
- Reviewed project documentation for accuracy and adherence to quality guidelines.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Conducted training sessions for teams on quality control processes and best practices.
Assistant Professor
IFIM Business School
02.2020 - 07.2020
- Prepared innovative course materials to encourage critical thinking and discussion.
- Planned class material to engage students in both online and in-person class environments.
- Mentored and assisted with student-centered activities on campus to establish professional relationships.
Education
Ph.D. Candidate - Applied Linguistics
Indian Institute of Technology
Kharagpur01.2020
M.A. - Linguistics
Banaras Hindu University
05-2012
B.A. in English - Honors
Ranchi Women’s College
05-2010
Diploma - Computer Applications
Alpine Infotech
Skills
- Quality Control & Assurance
- Root Cause Analysis
- Continuous Improvement
- Training Needs Analysis
- Process improvement
- Stakeholder Management
- Team Leadership & Motivation
- KPI Tracking & Reporting
Research experience
Research fellow||Indian Statistical Institute (2012–2018): Developed a 1-million-word Hindi corpus that facilitated in-depth analysis of textual patterns in newspaper articles, with a particular emphasis on discourse analysis. Authored impactful research published in esteemed peer-reviewed journals and showcased findings at prestigious national and international conferences.
Teaching Assistant | IIT Kharagpur (2015): Delivered engaging sessions for the "English for Communication" course, fostering effective communication skills among students.
Research Intern | IIIT Hyderabad (2014):Focused on advancing natural language processing (NLP) techniques for Indic languages, contributing to significant progress in the field.
Timeline
Quality Team Lead – India
Welocalize
09.2024 - 07.2025
Quality Lead
Welocalize
04.2022 - 09.2024
Language Quality Manager
Welocalize
08.2020 - 03.2022
Assistant Professor
IFIM Business School
02.2020 - 07.2020
Ph.D. Candidate - Applied Linguistics
Indian Institute of Technology
M.A. - Linguistics
Banaras Hindu University
B.A. in English - Honors
Ranchi Women’s College
Diploma - Computer Applications
Alpine Infotech
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