Microsoft Office Visio Email communication CRM Marketing automation
Vakissvaree Phoommipatpada
Sr. Business Analyst / Project Manager
Bangkok
Summary
Adept at learning new tasks quickly to maximize project contributions. Solid track record of consistently exceeding targets in productivity and work quality. Always exploring ways to go above and beyond expected performance to support team. Project Team Member familiar with working on Financial and Non-financial projects. Attentive to operational requirements and flexes easily with changing demands. Proficient in CRM.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Sr. Business Analyst /Project Manager Team Leader
Hidden Square Co., Ltd.
Bangkok
11.2021 - Current
- Developed and initiated projects, managed costs and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Modified and directed project plans to meet organizational needs.
- Drove team success through shared vision and recognition of quality performance.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Provided detailed product orders based on project drawings and technical specifications.
Senior Sales Consultant (Cloud & AWS Partners)
BBTV New Media Co., Ltd.
Bangkok
08.2020 - 12.2021
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Evaluated clients' needs and created plan of action to provide solutions.
- Exceeded customer requirements with accurate and deliverable solutions.
- Created sales presentations to highlight product benefits and enhanced bottom-line profits.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Identified and resolved issues regarding sales and business strategy.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Identified prospects through cold calling, social media and trade publications.
- Applied consultative sales approach and followed strategic marketing initiatives to develop new business.
- Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
- Increased territorial share by driving new market penetration strategy to address emerging customer and industry needs.
- Utilized Jira system to track activities and set appointments.
Sales Executive - Key Accounts
INFOTEL Co., Ltd. (Oracle Partner)
Bangkok
11.2019 - 07.2020
- Created sales forecasts to target daily, monthly and yearly objectives.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
Assistant Sales Manager
Hotelbeds (Thailand) Ltd. (TUI Group)
Bangkok
09.2016 - 09.2019
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted sales team with completing customer transactions and managing issues.
- Generated sales report to help upper management make effective decisions and sales plans.
- Managed and developed sales team.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Developed monthly team action plans and monitored progress.
- Trained new associates in successful sales and performance strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Coached sales team both collectively and individually to help each employee achieve monthly goals.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Coordinated office operations and kept store in compliance with company standards.
- Reviewed and analyzed operational records and reports to project sales and determine profitability.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Strengthened performance by applying excellent program and project leadership skills.
- Researched new products and services to drive revenue and support short- and long-term strategies.
- Worked with company's recruiters to attract talented individuals for sales positions.
- Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
- Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development.
- Trained and mentored [20 - 26] employees to grow sales market and increase customer satisfaction.
- Used Salesforce to keep track of sale's team performance metrics.
Hotel Support Agent
Gullivers Travel Associates (Thailand) Ltd. (KUONI)
Bangkok
03.2014 - 02.2016
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created plans and communicated deadlines to complete projects on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Led projects and analyzed data to identify opportunities for improvement.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Sales Executive and Marketing– Bangkok
Bangkok Airways
Bangkok
01.2013 - 12.2013
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
Assistant Sales Manager
S31 Sukhumvit Hotel
Bangkok
03.2010 - 12.2012
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted sales team with completing customer transactions and managing issues.
- Generated sales report to help upper management make effective decisions and sales plans.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Developed monthly team action plans and monitored progress.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Hired, trained and motivated sales and marketing professionals.
- Researched new products and services to drive revenue and support short- and long-term strategies.
- Worked with company's recruiters to attract talented individuals for sales positions.
- Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
- Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.
Asst. Sales and Marketing Manager
Jasmine City Hotel
Bangkok
06.2008 - 03.2010
- Analyzed sales and marketing data for improved strategies.
- Suggested innovative ideas to increase sales and improve customer experience.
- Used networking, coldcalling and referrals to identify prospective accounts and generate new leads.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Evaluated market data to develop and create business strategies and marketing plans.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Managed production of leaflets, posters and newsletters.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared and deliver customer sales quotes.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Exceptional computer skills
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Quoted prices, credit terms and other bid specifications.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Communicated well with broad range of professionals to promote Event Promotion Campaign.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Coordinated with Front Office / Accounting / Housekeeping departments and vendors for timely delivery of service.
Education
Bachelor of Arts - Humanities
Bangkok University
Rama 4 Rd. Klong-Toey, Bangkok Thailand 10110 05.2004 - 03.2008
Skills
Product Team Leadership
Business projections
Team Leadership & Development
Team leadership and collaboration
B2B sales
Persuasive communication
Sales and marketing
Strategic planning
Interpersonal communication skills
Systems and software programs
Customer Relations
Software
Certification
Oracle Hospitality for Food and Beverage Industry 2018 Sales Specialist
Timeline
Oracle Hospitality Food and Beverage Back of House 2018 Sales Specialist
03-2022
Sr. Business Analyst /Project Manager Team Leader
Hidden Square Co., Ltd.
11.2021 - Current
Senior Sales Consultant (Cloud & AWS Partners)
BBTV New Media Co., Ltd.
08.2020 - 12.2021
Oracle Hospitality for Food and Beverage POS Platform 2018 Sales Specialist
03-2020
Oracle Hospitality for Food and Beverage Industry 2018 Sales Specialist
01-2020
Oracle Hospitality OPERA Professional Cloud Hotel Integration 2020 Sales Specialist
01-2020
Oracle Hospitality OPERA Professional Cloud Hotel 2020 Sales Specialist
01-2020
Oracle Hospitality OPERA Professional Cloud Hotel Payment Integration 2020 Sales Specialist
01-2020
Oracle Hospitality OPERA Professional Cloud Hotel Reports and Analytics 2020 Sales Specialist
01-2020
Sales Executive - Key Accounts
INFOTEL Co., Ltd. (Oracle Partner)
11.2019 - 07.2020
Assistant Sales Manager
Hotelbeds (Thailand) Ltd. (TUI Group)
09.2016 - 09.2019
Hotel Support Agent
Gullivers Travel Associates (Thailand) Ltd. (KUONI)
03.2014 - 02.2016
Sales Executive and Marketing– Bangkok
Bangkok Airways
01.2013 - 12.2013
Assistant Sales Manager
S31 Sukhumvit Hotel
03.2010 - 12.2012
Asst. Sales and Marketing Manager
Jasmine City Hotel
06.2008 - 03.2010
Bachelor of Arts - Humanities
Bangkok University
05.2004 - 03.2008