Unnop Luecha

• Design and implement high-impact training strategies for BAs and supervisors, focusing on selling skills, soft skills, and product knowledge enhancement tailored for the Derma & Masstige skincare market.
• Customize training management and strategic project execution to align learning programs with customer behavior trends for Eucerin and Nivea, ensuring BA can effectively address evolving consumer needs.
• Upskill and reskill E-commerce consultants (Eucerin Brand Site, Shopee, Lazada, Line OA) with advanced sales techniques and customer engagement strategies, maximizing conversion rates and customer retention.
• Establish performance-driven evaluation metrics to measure the effectiveness of BA training, ensuring continuous improvement and measurable business impact.
• Enhance consultative selling and customer engagement by collaborating with the Call Center team, strengthening customer interactions to drive satisfaction and loyalty.
• Be a KOL and brand representative, by being a skin expert for Eucerin’s official TikTok and Facebook platforms, enhancing brand credibility and consumer trust.
• Create high-impact sales capability programs by implementing a sales competition and reward system, through points collection and redemption programs to drive sales growth.

• Accurately dispensing drugs to patients according to symptoms and a doctor’s prescription.

• Counseling and labeling to patients how to use medications, possible side effects and storage.

• Answering questions from patients and staff about medicines and the products in store.

• Managing and resolving complaints.

• Training and supervising student pharmacist.