Ukris Phaithoon Na Ayudhaya
Bangkok
Summary
I have experience in customer engagement and personal services, focusing on creating smooth and enjoyable guest experiences. I enjoy working with teams to enhance service quality and have contributed to initiatives that improved guest satisfaction and operational efficiency
Overview
16
16
years of professional experience
Work History
Senior Porter
The Athenee Hotel, a Luxury Collection Hotel
03.2011 - Current
- Take care arrival and departure experience for guest's belonging, including any guest 's belonging during their stay.
- Assist guests for transportation arrangements, both inbound and outbound.
- Provide helpful information about internal and external attractions.
- Coordinate and schedule guest plans in collaboration with the concierge, tailored to individual guest needs.
- Communicate essential information to team members, ensuring consistent delivery of lux ury services, with a special focus on VIP guests and other critical details.
Concierge Supervisor
Kirimaya Resort and Spa
04.2010 - 03.2011
- Arrange tours to nearby national parks.-
- Coordinate transportation for arrivals and departures.
- Manage email correspondence efficiently.
- Assist the guest service agent with check-in and check-out.
- Support the bell team with various tasks. Handle guest reservations as needed
Bell Captain
Holiday Inn Pattaya.
02.2009 - 02.2010
- Supervise and lead a team of bell attendants to provide exceptional service to hotel guests.-
- Ensure all luggage handling is done professionally and in a timely manner.
- Monitor and maintain inventory of equipment and supplies, reporting any shortages or damages
Education
Vocational Certificate - Accounting
Saiprasit Business College, Bangkok
Bangkok05-1996
Skills
- Effective Multitasking Skills
- Customer Engagement
- Transport Management
- Collaborative Teamwork
- Service Excellence
Timeline
Senior Porter
The Athenee Hotel, a Luxury Collection Hotel
03.2011 - Current
Concierge Supervisor
Kirimaya Resort and Spa
04.2010 - 03.2011
Bell Captain
Holiday Inn Pattaya.
02.2009 - 02.2010
Vocational Certificate - Accounting
Saiprasit Business College, Bangkok
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