Tuyen Tran
Operations Team Lead
Summary
Experienced with leading operations teams to achieve streamlined processes and efficient workflows. Utilizes strong problem-solving skills and effective resource management to drive operational success. Track record of fostering team collaboration and delivering consistent results in dynamic environments.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Operations Team Lead
Accenture
11.2024 - Current
- Led a team of 19 Vietnamese reviewers to achieve project goals with high efficiency.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
- Assisted upper management in developing long-term strategic plans for departmental growth and success.
ModLab Ops - TikTok Creative Challenge
TikTok - ByteDance
06.2024 - 10.2024
- Identified opportunities for process automation and policy adoption leading to increased efficiency and reduced manual workload for team members.
- Cultivated a positive work environment through open communication channels and encouraging collaboration.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across the team.
Core Ops Regional SME Lead
TikTok - ByteDance
03.2022 - 06.2024
- Promoted to Regional SME, leading a team of 6 APAC Regional SMEs.
- Efficiently delegated tasks, ensuring clear communication and robust support across the team.
- Maintained high availability to provide prompt assistance and guidance to team members.
- Drove team efficiency, ensuring projects were completed on time without the need for stakeholder reminders.
- Consistently delivered successful project outcomes through strategic problem-solving and meticulous attention to detail.
- Earned commendations for outstanding contributions and exceptional project management skills.
Core Ops Market SME
TikTok - ByteDance
09.2021 - 03.2022
- Promoted to Market SME within 5 months due to outstanding dedication and results.
- Ensured accuracy and efficiency within the APAC team by leveraging strong communication skills and multitasking abilities.
- Thrived under pressure, consistently delivering high-quality results.
- Recognized for exceptional performance and entrusted with additional responsibilities.
- Supported cross-functional projects, contributing to the development and improvement of Standard Operating Procedures (SOPs).
- Provided insightful suggestions for platform development, enhancing overall operational effectiveness.
Core Ops Specialist
TikTok - ByteDance
04.2021 - 09.2021
- Followed company policies and procedures to deliver quality work.
- Excelled as a content moderator focus on the Vietnam market, specializing in TikTok Ads to ensure compliance.
- Consistently surpassed KPIs, earning recognition as a top performer.
Talent Acquisition Intern
FPT Software
05.2020 - 09.2020
- Enhanced candidate experience by effectively managing the recruitment process and maintaining clear communication.
- Worked closely with hiring leads to understand company needs, ensuring alignment between candidate skillsets and project requirements.
- Supported various recruitment activities, including Fsoft tours, job fairs, and seminars.
Education
Bachelor - International Business
University of Economics
Ho Chi Minh City 04.2001 -
Skills
Project management
Timeline
Operations Team Lead
Accenture
11.2024 - Current
ModLab Ops - TikTok Creative Challenge
TikTok - ByteDance
06.2024 - 10.2024
Core Ops Regional SME Lead
TikTok - ByteDance
03.2022 - 06.2024
Core Ops Market SME
TikTok - ByteDance
09.2021 - 03.2022
Core Ops Specialist
TikTok - ByteDance
04.2021 - 09.2021
Talent Acquisition Intern
FPT Software
05.2020 - 09.2020
Bachelor - International Business
University of Economics
04.2001 -
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