TRAN HOANG THANH NGUYEN

- Support booking platform ALL.com for more seamless and direct bookings, as well as powerful Accor brand booking websites to further personalize and drive even more conversion

- Offering a personalized and customized reservations experience from economy to luxury brands

- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

Achievements and awards:

1. Employee of the month: Nov, Dec 2024

2. Achieving: 94% conversion rate (Nov.2024), 98% conversion rate (Dec.2024), Top 2 performance Jan 2025

- Developed and implement campaign strategies, including keyword research and analysis

- Working directly with the agency to analyze marketing trends and track competitors activities to provide valuable insights for marketing strategies

- Exceeded overall sales KPI attainment in 7 consecutive quarters in 2 years (Y2023 – 2024):

- Communicated with B2B and B2C clients via outbound calls to motivate increased spending on Google Ads

- Conducted Training product knowledge/ Process about Google quarterly sales task list

Achievements:

- With attainment of 115 % (Q3.2024), 108% (Q2.2024), 102% (Q1.2024) and all metrics > 100% (Q1,2,3,4. 2023)

- Successfully handled more than 1000 Google Ads accounts from 2023 to 2024.

- Offer excellent creative market solutions and in-dept optimization setup to customer inquiries (in Vietnam, Japan, Europe, America and Australia)

- Negotiate contracts or rates with travel service providers and all hotel in Vietnam (Economy, Premium, Luxury)
- Developing marketing strategies, procedure for business plan
- Ensure a minimum of 85% of all enquiries are converted into bookings by quick, detailed and accurate response to enquiries
- Focus on up-selling to increase revenue and follow customers feedback after tour

Achievements:

- Secured vendor status with Huawei, Square, Biz-eyes, Vietnam National Heart Association.

- Promoted to Business Development Manager.

- Assist clients in finding travel package deals for their needs, included but not limited

- Working and making reservations all hotel around the world by 3rd party platform (Hotelbeds.com)

-To land services, accommodation, transfers, air travel, rail tickets, car rentals

- Provide competitive but profitable trips assuring that quality of tours is consistently of a high standard

- Focus on up-selling to increase revenue

Achievements and Awards:

- Organized the incentive trip for NIVEA Men in Real Madrid – Spain (2016)

- Secured vendor status with Beiersdorf Vietnam

- Best staff of the year 2016

- Tailor-made the Vietnam Highlights trip with luxury service for India company

- Provides customer engagement in a positive and approachable manner

- Receiving all reservations from Online Travel Agent (Agoda, Booking.com, Hotels.com, Hotelbeds.com…) and assign to the hotel’s system

- Accurately handles customer funds and processes transactions using the POS system

- Performs all other duties as assigned in order to maintain an effective and profitable store operation