Singing and Performing
TRACY BRADLEY
Business Owner & Sales Admin Manager
Patong,83
Summary
Motivated and experienced business professional bringing 18 years of entrepreneurial experience over a diverse 24 year work history. An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced in managing the clerical requirements of any office and smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
34
34
years of professional experience
11
11
years of post-secondary education
Work History
Business Owner/Manager
Thirsty Lizard Bar & Grill Patong
03.2022 - Current
- Managing the business operations of Thirsty Lizard Bar & Grill Patong.
Sales Administration Manager
Melbourne Fruit & Vegetable Delivery
01.2015 - 11.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Boosted sales revenue by streamlining administrative processes and implementing effective sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated cross-departmental efforts to resolve any issues affecting customer satisfaction or sales performance.
- Cultivated a high-performance culture within the Sales Administration team through recognition of achievements and encouragement of continuous improvement efforts.
- Developed comprehensive training programs for new hires, ensuring a smooth transition into their roles.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Enhanced customer satisfaction by providing efficient and timely support to the sales team.
- Facilitated ongoing professional development among staff members by hosting workshops and training sessions focused on industry best practices.
- Generated detailed sales reports to identify trends and areas for improvement, leading to more informed decision-making processes.
- Implemented CRM system to better track customer interactions and improve communication within the sales team.
- Implemented process improvements to increase efficiency within the Sales Administration department, resulting in time savings and cost reduction.
- Increased team productivity, managing schedules and assigning tasks based on individual strengths.
- Learned and adapted quickly to new technology and software applications.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed budgets for the Sales Administration department, ensuring resource allocation aligned with strategic objectives.
- Monitored compliance with company policies and procedures as well as legal regulations pertaining to sales activities, minimising risk exposure.
- Organised and detail-oriented with a strong work ethic.
- Organised promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems, improved operations and provided exceptional service.
Business Owner/Director of Operations
VIP Family Day Care Pty Ltd
11.2006 - 02.2014
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success and compliance.
- Analysed customer feedback and identified areas for improvement to drive business success.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Defined, implemented, and revised operational policies and guidelines.
- Delivered exceptional results under tight deadlines by prioritising tasks effectively and delegating responsibilities appropriately throughout the team.
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Developed and implemented marketing strategies to generate new clients and increase sales and profit margins.
- Efficiently manage the 6 Administration Staff and 120 home-based Family Day Care Educators.
- Enhanced staff and educator engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Established and monitored quality assurance standards to achieve operational excellence.
- Established strong client relationships through excellent communication and attentive service.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Handled problematic clients to assist staff and maintain excellent customer service.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Promoted a culture of safety within the organisation by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
- Spearheaded community outreach efforts to enhance brand awareness among all stakeholders.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Family Day Care Provider
Wyndham Family Day Care
01.2003 - 10.2006
- Actively participated in ongoing professional development opportunities to stay current on the latest childcare trends and best practices.
- Collaborated with fellow childcare professionals to share best practices, resources, and ideas for continuous improvement in service quality.
- Conducted thorough assessments of each child's developmental milestones to inform future planning of activities tailored to individual needs.
- Created and implemented individual and group activities designed to stimulate, engage and promote all areas of an individual child’s development at the different ages and stages and documented each child’s participation, growth and development in personalised portfolios.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children's emotional and social development.
- Ensured a safe and nurturing environment by strictly adhering to safety guidelines and protocols and provided attentive supervision during both indoor and outdoor activities to prevent accidents or injuries among the children under care.
- Improved overall daycare efficiency by maintaining detailed records of attendance, incidents, and daily routines ie. naps, feeding and any medications administered.
- Maintained high standards of cleanliness throughout the home to ensure a hygienic environment for the well-being of all children present.
- Managed administrative tasks such as billing, licensing requirements, and keeping up-to-date on childcare regulations.
- Met with parents about daily activities, positive developments, and issues.
- Organised fun-filled field trips to local parks, museums, or other attractions that catered to the interests of the children in care and enhance social skills.
- Provided consistent routines for nap times, meal times, and outdoor play etc to establish a sense of structure for the children in care.
- Providing high-quality childcare and education programs for children aged from newborn to 12 years old at Wyndham Family Day Care.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Personal Assistant to National Industrial Relations Manager
Siemens Australia
10.2000 - 06.2002
- Assisting the National Industrial Relations Manager with various administrative tasks at Siemens Australia.
- Accomplished project deadlines by assisting with task completion whenever required.
- Applied effective time management techniques to meet tight deadlines.
- Attended meetings, took notes/minutes and tracked action items.
- Collaborated with union leaders to address concerns proactively and maintain a productive working relationship.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Completed research and preparation of presentations, spreadsheet data and reports, redundancy packages, retraining and relocation programs and other HR functions under the control of the NIR Managers office.
- Consulted with legal counsel to ensure employment contracts were compliant with current legislation while protecting the interests of the company.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services to ensure smooth business and personal travel for the NIR Manager and his family.
- Enhanced NIR Manager’s productivity by managing schedules, organising meetings, and overseeing correspondence.
- Ensured a well-maintained professional image both internally and externally through diligent representation of the NIR Manager.
- Handled incoming mail, emails, bills and invoices and completed appropriate actions.
- Improved time management of the NIR Manager through effective prioritisation and organisation of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Monitored expenses closely, maintaining an organised filing system for easy access to financial records.
- Participated in labor-management meetings to discuss labor issues.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Supported the NIR Manager in achieving goals by proactively anticipating needs and addressing concerns promptly.
Information Technology Department Manager
Aussie Home Loans Pty Ltd
03.1995 - 09.2000
- Managing the IT Department and computer systems in the Melbourne and Adelaide offices of Aussie Home Loans Pty Ltd.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analysed information and provided solutions to problems.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Learned and adapted quickly to new technology and software applications.
- Managed 3 IT staff including identifying training needs, performance reviews, improvement plans and incentive program.
- Trained IT staff in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Wrote and implemented a cross-training computer program initiative for 220 employees in Victoria and South Australia, increasing overall employee knowledge and versatility.
Telemarketing Department Manager Outbound Sales
NZ/AUS Telemarketing Corp
05.1994 - 02.1995
- Compiled and analysed data to determine approaches to improve sales and performance.
- Conducted regular performance evaluations for team members, identifying strengths and areas for improvement and providing ongoing training to help improvement.
- Cultivated strong client relationships through proactive communication, helping maintain high levels of customer satisfaction and loyalty.
- Developed and executed successful training programs for new hires, resulting in higher retention rates.
- Developed creative incentives to motivate team members toward achieving sales goals while maintaining a positive work atmosphere.
- Implemented robust tracking systems for monitoring campaign effectiveness, enabling swift adjustments as needed based on real-time data.
- Led by example in maintaining a high level of professionalism and commitment to excellence within the telemarketing department.
- Managed a team of 110 outbound telemarketers, ensuring high performance, exceeding targets through effective coaching and guidance.
- Managed budgets for the telemarketing department, ensuring cost-effective allocation of resources without compromising results.
- Monitored call quality and provided timely feedback to improve customer satisfaction ratings.
- Streamlined internal processes, optimising efficiency within the telemarketing department.
Office Administrator & Sales Consultant
RJM Display Systems
04.1992 - 03.1994
- Handling paperwork, providing office admin assistance, and sales of display systems at RJM Display Systems.
Office Administrator & Sales Consultant
Toucan Display Systems
10.1990 - 03.1992
- Handling paperwork, providing office admin assistance, and sales of display systems at Toucan Display Systems.
Office Administrator
Wagga Flexible Solutions
02.1990 - 09.1990
- Handling all aspects of office administration at Wagga Flexible Solutions.
Education
TAE40110 – Certificate IV Training and Assessment -
The Malka Group (TMG)
04.2001 - 04.2012
CHC50908 – Diploma of Children’s Services -
The Malka Group (TMG)
CHC30402 – Certificate III Children’s Services -
Gecko Training Solutions
Year 11-12 Higher School Certificate - undefined
Mount Austin Secondary College
Skills
Advanced Computer Skills including Microsoft Office Suite
Building and Maintaining Customer Relationships
Building and Maintaining Peer Relationships
Business Management
Coaching and Mentoring
Creative Problem Solving
Customer Relations
Excellent Verbal and Written Communication
Multitasking Abilities
Negotiation and Collaboration
Organisational Skills
Performance Evaluation and Monitoring
Presentation Skills
Sales Skills
Scheduling
Strategic Decision-Making
Team Management
Telemarketing Skills
Training Delivery
Communication Skills
I am a clear and concise communicator with strong written, verbal and presentation skills. I am open, friendly, empathetic and honest in my approach with others and find that customers and co-workers warm to me easily. I believe active listening and providing constructive feedback (and receiving it) in a polite, professional, collaborative manner is important to help build confident working relationships between myself, customers and co-workers.
Leadership Experience
I believe in leading by example and empowering my team to achieve their goals. I am a democratic leader who values the input of my team members and encourages them to participate in decision-making. I am also a hands on leader who is not afraid to get involved in the day to day tasks when necessary. My leadership style is focused on creating a positive work environment where everyone feels valued and supported.
References
Available on Request
Interests
Swimming
Favorite place is the Beach!
Travelling
Personal Attributes
Accountable
Adaptable Attention to detail
Communication
Dependable
Diligent
Ethical and Loyal
Flexible
High Tolerance to Stress
Honest
Inclusive
Organised
Positive Demeanor
Professional
Punctual
Resilient
Team player
Timeline
Business Owner/Manager
Thirsty Lizard Bar & Grill Patong
03.2022 - Current
Sales Administration Manager
Melbourne Fruit & Vegetable Delivery
01.2015 - 11.2021
Business Owner/Director of Operations
VIP Family Day Care Pty Ltd
11.2006 - 02.2014
Family Day Care Provider
Wyndham Family Day Care
01.2003 - 10.2006
TAE40110 – Certificate IV Training and Assessment -
The Malka Group (TMG)
04.2001 - 04.2012
Personal Assistant to National Industrial Relations Manager
Siemens Australia
10.2000 - 06.2002
Information Technology Department Manager
Aussie Home Loans Pty Ltd
03.1995 - 09.2000
Telemarketing Department Manager Outbound Sales
NZ/AUS Telemarketing Corp
05.1994 - 02.1995
Office Administrator & Sales Consultant
RJM Display Systems
04.1992 - 03.1994
Office Administrator & Sales Consultant
Toucan Display Systems
10.1990 - 03.1992
Office Administrator
Wagga Flexible Solutions
02.1990 - 09.1990
CHC50908 – Diploma of Children’s Services -
The Malka Group (TMG)
CHC30402 – Certificate III Children’s Services -
Gecko Training Solutions
Year 11-12 Higher School Certificate - undefined
Mount Austin Secondary College