Totsaporn Tuanweeradet

Job consisted of the customer technical service part, the thermal process service part, and the laboratory (Microbiological) part.

• Responded to customer requests for products, services, company information, and technical issues.
• Received and analyzed complaint data to identify root causes, trends, issues, and regulatory concerns.
• Working with Sales team, QA team, and Production team to resolve customer complaints by finding satisfactory resolutions for both customers and company with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by diligently addressing and resolving complaints in timely manner.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Conduct the temperature distribution and heat penetration study in the pasteurizer, sterilizer following the regulation and customer requirements.
• Design the thermal process production part for the customer's production.
• Training the thermal process course as the customer requirement.
• Conduct the Environmental Monitoring Program (Swab test, Air test, water test), analyze, and report to the commander.

• Conduct the temperature distribution and heat penetration study in Pasteurizer (Hot water-cooler bath, Reel and spiral cooker, Pasteurizer tunnel) and Sterilizer (Steam retort, Water spray retort, Hydrostatic retort, rotary retort) with various packaging containers (Can, glass bottle, pouch, tray).
• Inspections of the Pasteurizer and Sterilizer in the customer production lines are conducted according to the standard.
• Testing and evaluation of the product at the thermal process line production with the customer team.