Torwong Nathomthong
Bangkok, Thailand
Summary
Economics graduate (International Program, 2023) with experience in client service, team coordination, and problem-solving in fast-paced environments. Fluent in Thai, Chinese, and English (TOEIC 930), with strong communication, multitasking, and interpersonal skills. Skilled at resolving customer issues, ensuring satisfaction, and supporting operational processes. Seeking a full-time role that presents professional challenges and leverages these skills.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer & Operations Management
Family Business: Restaurant & Tourism
01.2024 - Current
- Delivered excellent customer service to both local and international tourists.
- Handled tour group coordination, reservations, and service experience.
- Managed a team of restaurant staff to ensure service quality and customer satisfaction.
- Resolved customer concerns promptly to maintain a high level of client retention.
- Created monthly reports on sales and operations to support business decisions.
Investment Consultant
Pi Securities
01.2023 - 01.2024
- Supported clients by providing clear financial advice and answering complex questions.
- Built trust with diverse customers by simplifying technical investment concepts.
- Demonstrated strong interpersonal and problem-solving skills in client interactions.
Insurance Agent (Part-time)
AIA
01.2022 - 01.2024
- Engaged with clients to identify needs and provide suitable insurance products.
- Strengthened persuasive communication and relationship management skills.
Education
Bachelor of Arts - Entrepreneurial Economics (International Program)
Kasetsart University
Bangkok05-2023
Skills
- Customer Service
- Problem-solving & analytical thinking
- Active listening
- Team coordination & collaboration
- Time management & multitasking
- Friendly, positive attitude
Timeline
Customer & Operations Management
Family Business: Restaurant & Tourism
01.2024 - Current
Investment Consultant
Pi Securities
01.2023 - 01.2024
Insurance Agent (Part-time)
AIA
01.2022 - 01.2024
Bachelor of Arts - Entrepreneurial Economics (International Program)
Kasetsart University
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