Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Toby Cooper

Suratthani Province- UK Citizen

Summary

Highly motivated professional with 10+ years of entrepreneurial and management experience. Skillfully creates and retains professional and loyal relationships with employees, and clients whilst ensuring and optimizing growth and development within the market place. Comfortable working independently as a manager and leader as a collaborative team member. Always applying business acumen and experience to achieve maximum potential within the company .

Overview

21
21
years of professional experience

Work History

Business Owner/General Manager

Khaosok Riverhome Resort
Khaosok
04.2022 - Current
  • Coordinated daily operations of the resort.
  • Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Developed strategies to maximize profits through cost control and revenue generation initiatives..
  • Review financial statements and reports to assess operational performance.
  • Oversee recruiting, interviews and new employee hiring.
  • Negotiate contracts with vendors for supplies and services.
  • Monitor customer service standards to ensure high levels of customer satisfaction.
  • Maintain comprehensive records of customer interactions and transactions.

Business Owner/General Manager

SuratthaniriverhomeKhaosokKhaosokThe Allano Phuket hotel
Phuket
02.2015 - 06.2020
  • Coordinated and supervised daily operations of the hotel inc PMS, financial reporting, guest relations, ensuring compliance with all local policies and procedures.
  • Developed marketing strategies to maximize profits through cost control and revenue generation initiatives.
  • Manage and development of all employees within all departments within the hotel.
  • Reviewed financial statements and reports to assess operational performance against budget targets.
  • Increased market exposure, achieving a ranked position of 1/935 with the largest OTA platform within the competitive region

Contract Development

Carpet Right PLC
Guildford
03.2003 - 01.2015
  • Established strong client relationships to drive business development.
  • Prepared accurate quotations based on customer requirements and specifications.
  • Verified accuracy of all invoices, purchase orders, and contracts prior to submission.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Ensured compliance with regulatory requirements and industry standards whilst dealing with customers' requests.
  • Assisted with the development of policies, procedures, and processes related to revenue management.

Education

MBA - Business Administration And Management

Farnborough College of Technology
Farnborough, England
08-2001

Skills

  • Financial Management
  • Strategic Planning
  • Property Management Systems
  • Training & Development
  • Attention to Detail
  • Revenue Optimization
  • Excellent Communication
  • Analytical and Critical Thinking
  • Client Engagement
  • Food and Beverage Operations

Languages

English
First Language
Thai
Intermediate (B1)
B1

References

References available upon request.

Timeline

Business Owner/General Manager

Khaosok Riverhome Resort
04.2022 - Current

Business Owner/General Manager

SuratthaniriverhomeKhaosokKhaosokThe Allano Phuket hotel
02.2015 - 06.2020

Contract Development

Carpet Right PLC
03.2003 - 01.2015

MBA - Business Administration And Management

Farnborough College of Technology

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Toby Cooper