Titinun Panatr
Senior Solution Support Engineer (Onsite PTT)
Bangkok
Summary
An experienced Core Network Engineer with over 13 years of in-depth expertise in network protocols, routing, switching, security, and alarms, backed by a foundation in computer networks and network system security. Proficient in network management tools, with a track record of optimizing websites for speed, ensuring uninterrupted services, and maintaining top-tier network performance and integrity. Highly effective communicator and collaborative team player with a strong customer-centric approach.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Trainee
The Revenue Department
11.2010 - 02.2011
- Company Overview: The Revenue Department (Internship Program)
- The Revenue Department (Internship Program)
Monitor Officer (On-Air)
True Visions Group Co., Ltd.
02.2011 - 12.2013
- Monitored the live broadcasting system to ensure the quality of on-air content.
- Prepared and scheduled well-organized broadcast programming.
- Maintained broadcasting equipment to ensure it functions optimally.
Transmission Engineer - Ingest Content
True Visions Group Co., Ltd.
12.2013 - 12.2018
- Efficiently arranged files, advertising, and media programs assigned by the system team to the server in preparation for broadcasting.
- Organized all files within the server to maintain content stability and ensure smooth playback.
- Collaborated with on-air teams to promptly identify and resolve any content-related issues or problems during broadcasting.
Engineer (Core Network)
True Corporation PCL
01.2019 - 09.2023
- Monitor and troubleshoot alarm issues of core and service network.
- Solve problems within the core and service network promptly to minimize service disruptions.
- Investigate cases and work to improve network performance to ensure seamless user experiences.
- Collaborate closely with the Core Network team to support and design best practices for continuous process automation related to data ingestion.
- Provide assistance to customers when they encounter system-related issues.
- Offer advice and support to customers to address and resolve system problems.
IT Support Engineer (Network Operation Engineer)
Sirius Technologies
01.2024 - 05.2024
- Ensure that the Sirius application, service, network and infrastructure are being monitored 24x7.
- Communicate with every stakeholder when service outage is detected and tracking as customer expectation within SLA.
- Reproduce, identify, log, prioritize, troubleshoot and resolve incidents.
- Provide daily troubleshooting for employee software, hardware support and Internet issue.
- Attend Daily standup meeting and Weekly IT Team Meeting for update the current work and assignment, also with customer meeting.
- Have sense of service minded, High-responsible and good attitude.
IT Application System Support
LG Electronics Thailand
08.2024 - 03.2025
- Knowledge of commonly used software, hardware and applications. (Order management system)
- Analytical and problem-solving skills to troubleshoot and diagnose issues of In House system. (OSMS system, internal system (App/Web) where handling and finalizing a rental sales order)
- Observational skills to recognize warning signs that indicate potential problems.
- Think systematically for control process of extract data.
- Understanding in data validation and how to check it.
- Provide support as required to ensure the availability and performance of developed reports and dashboards.
- Support any ad-hoc activities as assigned by Subscription Business management not limiting to system, data, reporting related.
- Strong administration skill and experienced in VMware, windows server infrastructure, cloud service (Microsoft), network management, e-mail system, information security, backup system.
Education
Bachelor of Engineering - Information Communication Engineering
Mae Fah Luang University
Skills
MS Office Suites
Timeline
IT Application System Support
LG Electronics Thailand
08.2024 - 03.2025
IT Support Engineer (Network Operation Engineer)
Sirius Technologies
01.2024 - 05.2024
Engineer (Core Network)
True Corporation PCL
01.2019 - 09.2023
Transmission Engineer - Ingest Content
True Visions Group Co., Ltd.
12.2013 - 12.2018
Monitor Officer (On-Air)
True Visions Group Co., Ltd.
02.2011 - 12.2013
Trainee
The Revenue Department
11.2010 - 02.2011
Bachelor of Engineering - Information Communication Engineering
Mae Fah Luang University
Languages
Thai
English
Personal Information
- Date of Birth: 09/25/31
- Gender: Female
- Nationality: Thai
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