Thomas Keelan
General Manager
Bangkok,Thailand
Summary
Seasoned Operations Director with a proven track record at G4S Cash Services Thailand Ltd, specializing in driving revenue growth and operational excellence. Expert in logistics management and fostering team leadership, I've consistently delivered high-quality results, ensuring customer satisfaction and financial performance. My strategic planning and problem-solving skills have significantly expanded market share. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Results-oriented business leader with more than 25 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
20
20
years of professional experience
Work History
General Manager of Operations
Guardforce Cash Solutions Security Thailand Ltd
07.2011 - Current
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Project Manager
G4S Phillipines Incorporated
09.2010 - 06.2011
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
CIT Manager Domestic Services
Brink's Turkey Limited
06.2009 - 06.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Operations Director
G4S Cash Services Thailand Ltd
12.2004 - 05.2009
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Established quality customer relationships through consistent delivery on commitments.
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
Education
Bachelor of Business Administration -
Hill University
USA 04.2001 -
Skills
Operations Management
Languages
English
Native language
Thai
Proficient
C2
Timeline
General Manager of Operations
Guardforce Cash Solutions Security Thailand Ltd
07.2011 - Current
Project Manager
G4S Phillipines Incorporated
09.2010 - 06.2011
CIT Manager Domestic Services
Brink's Turkey Limited
06.2009 - 06.2010
Operations Director
G4S Cash Services Thailand Ltd
12.2004 - 05.2009
Bachelor of Business Administration -
Hill University
04.2001 -
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