Thiwat Promkong
System Engineer
Bang Kruai
Summary
- Experienced System engineer with a strong background in designing, implementing and maintain infrastructure system for a diverse business clientele.Skilled in both technical implementation and team leadership, with a proven ability to manage projects of varying sizes from initiation to completion. Well-versed in compliance workflows and ITIL processes, ensuring operational efficiency and governance. Recognized for being adaptable, quick to learn new technologies, and able to thrive in dynamic environments.
- 10+ year of experience working with Windows server, SQL Advanced knowledge in SQL, Linux/Unix, BigFix, Server/Storage, Nutanix, Backup System.
- 7+ year of experience in supervisor role and Presale engineer.
- Skilled IT Project Manager with 3+ years of experience developing thorough plans and efficient strategies to accomplish large-scale projects.
- Award : System engineer of the year 2021 from Nutanix
Overview
13
13
years of professional experience
3
3
Certificates
Work History
System Engineer
PTT Digital Solutions Company Limited
02.2023 - Current
- Manage and oversee following systems : Windows System, Application Server, Database Server, Active Directory, E-Mail, File Server,Azure AD
- Manage Microsoft 365 suite including Exchange Online, Active Directory, File Sharing
- Ensure Digital Platforms and Infrastructure Foundations are delivered services as defined SLA
- Leading to solve and troubleshoot incident in Digital Platforms and Infrastructure Foundations to meet SLA
- Lead Tier2 Engineer support
- Leading IT Project implementation on infrastructure
- Analyze and troubleshoot IT Infrastructure system issues reported
- Design ,planing and implement infrastructure system for the following areas: Microsoft related technologies: Exchange,Active Directory,File Server . AOVPN
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
Assistant System Technical Manager
ZenithComp Co.,Ltd
07.2020 - 01.2023
- Developing and designing system architecture infrastructure.
- Prepare and comply the questionnaire and TOR to understand customer requirement.
- Design the IT solutions and prepare solution diagram that meet customer requirement.
- Managing project timelines, budgets, and documentation.
- Overseeing the development, installation, configuration, and administration of computer systems.
- Troubleshooting technical issues and developing effective solutions.
- Training the engineering team on new systems, protocols, and best practices.
- Mentor and train new System Engineer
Senior System Engineer
ZenithComp Co.,Ltd
07.2017 - 07.2020
- Developing and designing system architecture infrastructure.
- Prepare and comply the questionnaire and TOR to understand customer requirement.
- Design the IT solutions and prepare solution diagram that meet customer requirement.
- Managing project timelines and documentation.
- Overseeing the development, installation, configuration, and administration of computer systems.
- Troubleshooting technical issues and developing effective solutions.
- Training the engineering team on new systems, protocols, and best practices.
System Engineer
ZenithComp Co.,Ltd
04.2015 - 07.2017
- Work with Sales Team to Engineer projects, identify new products and solutions, and research solutions for existing clients.
- Design, planning and implement infrastructure system for the following areas: Microsoft related technologies: windows Server, Exchange, SQL, Active Directory, File Server Virtualization technologies: VMware, Microsoft, Nutanix Server and Storage : IBM, Lenovo, HP, Dell Backup System : Backup Exec, Veeam.
- Performs complex software and operating system upgrades and track system licensing.
- Perform troubleshooting analysis associated systems.
- Provide on the job training to administrator.
- Participate in the administration and maintenance of the remote monitoring and management system.
- Documents complex procedures and troubleshooting procedures related to systems/networks software and hardware.
IT Support
BizPotential
11.2012 - 04.2015
- Installing and configuring computer hardware operating systems and web applications.
- Monitoring and maintaining computer systems and networks.
- Working with customers/employees to identify computer problems and advising on the solution.
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Providing support, including procedural documentation and relevant reports.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
Education
Bachelor's Degree in Engineering - Computer Engineering
King Mongkut's University of Technology North Bangkok
Bangkok12.2014
Skills
Server / Storage
undefinedCertification
Master Skills 2019 – QRadar Security Professional
Timeline
AZ-900 Azure Fundamentals
07-2023
System Engineer
PTT Digital Solutions Company Limited
02.2023 - Current
Assistant System Technical Manager
ZenithComp Co.,Ltd
07.2020 - 01.2023
IBM Blockchain Essentials
05-2019
Master Skills 2019 – QRadar Security Professional
02-2019
Senior System Engineer
ZenithComp Co.,Ltd
07.2017 - 07.2020
System Engineer
ZenithComp Co.,Ltd
04.2015 - 07.2017
IT Support
BizPotential
11.2012 - 04.2015
Bachelor's Degree in Engineering - Computer Engineering
King Mongkut's University of Technology North Bangkok