Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Thiwat Promkong

Thiwat Promkong

System Engineer
Bang Kruai

Summary

- Experienced System engineer with a strong background in designing, implementing and maintain infrastructure system for a diverse business clientele.Skilled in both technical implementation and team leadership, with a proven ability to manage projects of varying sizes from initiation to completion. Well-versed in compliance workflows and ITIL processes, ensuring operational efficiency and governance. Recognized for being adaptable, quick to learn new technologies, and able to thrive in dynamic environments.

- 10+ year of experience working with Windows server, SQL Advanced knowledge in SQL, Linux/Unix, BigFix, Server/Storage, Nutanix, Backup System.

- 7+ year of experience in supervisor role and Presale engineer.

- Skilled IT Project Manager with 3+ years of experience developing thorough plans and efficient strategies to accomplish large-scale projects.

- Award : System engineer of the year 2021 from Nutanix



Overview

13
13
years of professional experience
3
3
Certificates

Work History

System Engineer

PTT Digital Solutions Company Limited
02.2023 - Current
  • Manage and oversee following systems : Windows System, Application Server, Database Server, Active Directory, E-Mail, File Server,Azure AD
  • Manage Microsoft 365 suite including Exchange Online, Active Directory, File Sharing
  • Ensure Digital Platforms and Infrastructure Foundations are delivered services as defined SLA
  • Leading to solve and troubleshoot incident in Digital Platforms and Infrastructure Foundations to meet SLA
  • Lead Tier2 Engineer support
  • Leading IT Project implementation on infrastructure
  • Analyze and troubleshoot IT Infrastructure system issues reported
  • Design ,planing and implement infrastructure system for the following areas: Microsoft related technologies: Exchange,Active Directory,File Server . AOVPN
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
  • Reduced downtime for critical systems through proactive monitoring and maintenance tasks.



Assistant System Technical Manager

ZenithComp Co.,Ltd
07.2020 - 01.2023
  • Developing and designing system architecture infrastructure.
  • Prepare and comply the questionnaire and TOR to understand customer requirement.
  • Design the IT solutions and prepare solution diagram that meet customer requirement.
  • Managing project timelines, budgets, and documentation.
  • Overseeing the development, installation, configuration, and administration of computer systems.
  • Troubleshooting technical issues and developing effective solutions.
  • Training the engineering team on new systems, protocols, and best practices.
  • Mentor and train new System Engineer






Senior System Engineer

ZenithComp Co.,Ltd
07.2017 - 07.2020
  • Developing and designing system architecture infrastructure.
  • Prepare and comply the questionnaire and TOR to understand customer requirement.
  • Design the IT solutions and prepare solution diagram that meet customer requirement.
  • Managing project timelines and documentation.
  • Overseeing the development, installation, configuration, and administration of computer systems.
  • Troubleshooting technical issues and developing effective solutions.
  • Training the engineering team on new systems, protocols, and best practices.

System Engineer

ZenithComp Co.,Ltd
04.2015 - 07.2017
  • Work with Sales Team to Engineer projects, identify new products and solutions, and research solutions for existing clients.
  • Design, planning and implement infrastructure system for the following areas: Microsoft related technologies: windows Server, Exchange, SQL, Active Directory, File Server Virtualization technologies: VMware, Microsoft, Nutanix Server and Storage : IBM, Lenovo, HP, Dell Backup System : Backup Exec, Veeam.
  • Performs complex software and operating system upgrades and track system licensing.
  • Perform troubleshooting analysis associated systems.
  • Provide on the job training to administrator.
  • Participate in the administration and maintenance of the remote monitoring and management system.
  • Documents complex procedures and troubleshooting procedures related to systems/networks software and hardware.

IT Support

BizPotential
11.2012 - 04.2015
  • Installing and configuring computer hardware operating systems and web applications.
  • Monitoring and maintaining computer systems and networks.
  • Working with customers/employees to identify computer problems and advising on the solution.
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Providing support, including procedural documentation and relevant reports.
  • Working continuously on a task until completion (or referral to third parties, if appropriate).

Education

Bachelor's Degree in Engineering - Computer Engineering

King Mongkut's University of Technology North Bangkok
Bangkok
12.2014

Skills

Server / Storage

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Certification

Master Skills 2019 – QRadar Security Professional

Timeline

AZ-900 Azure Fundamentals

07-2023

System Engineer

PTT Digital Solutions Company Limited
02.2023 - Current

Assistant System Technical Manager

ZenithComp Co.,Ltd
07.2020 - 01.2023

IBM Blockchain Essentials

05-2019

Master Skills 2019 – QRadar Security Professional

02-2019

Senior System Engineer

ZenithComp Co.,Ltd
07.2017 - 07.2020

System Engineer

ZenithComp Co.,Ltd
04.2015 - 07.2017

IT Support

BizPotential
11.2012 - 04.2015

Bachelor's Degree in Engineering - Computer Engineering

King Mongkut's University of Technology North Bangkok
Thiwat PromkongSystem Engineer