THITIWAT PRAPOSRI

- Own and Manage the client integration and onboarding process
- Guide client tech team through the integration process
- Plan and consult client marketing team on use cases and solutions
- Coordinate between internal cross-functional teams
- Ensure continuity between Sales and Customer Success
- Reduce “Time to Revenue Recognition” and provide customers with a fast and effective onboarding experience
- Awareness on Information Security concepts and Best Practices

• You will be the main point of contact for MoEngage for Mid-Market and Enterprise level customers and their team members
• Actively monitor client usage and identify opportunities to upsell additional products and services
• Troubleshoot and resolve client issues and provide proactive solutions to minimize potential issues
• Develop and implement client retention strategies to ensure long-term partnerships
• Conduct client satisfaction surveys and analyze feedback to improve the customer experience
• Project manage different projects between MoEngage and our account
• Monitor customer health, satisfaction, risks, and escalations
• Augment the MoEngage team members supporting the customer to ensure timely response and interpretation of solutions
• Coordinate calls between marketing, product, sales, and engineering teams
• Have an understanding of the steps to create product requirement documents
• Keep up to date and establish a deep knowledge of MoEngage’s solutions and product
• Help customers achieve their objectives by working with MoEngage internal teams delivering timely technical guidance, enablement, and best practices materials
• Work with internal account teams to identify and resolve renewal risk, build strategies to drive further customer adoption
• Be the voice of the customer when engaging with internal teams

- Implement the design, development and operation management of IT products such as product research and development, supply chain, sales, enabling business, etc., and promote the digitalization of business
- Research the market and competitive products, focus on user demand and scene mining, planning and promoting product research and development
- To provide delivery services to business users, and constantly improve the quality of products, performance, etc
- Focus on online products and continuous operation and maintenance of users and technical support, product use standardization, service standardization, planning and implementation of activities to improve user satisfaction

• Collaborating with the sales team to understand client requirements and providing technical support to assist in closing deals
• Providing marketing technology consultation to customers
• Facilitating marketing technology integrations
• Collaborating with external and internal parties to ensure smooth platform transitions
• Proactively finding opportunities to improve business performance for customers

• Preparing data specification and integration for customers using the company's solutions
• Interfacing with customers on a regular basis, working with their marketing and development team to ensure successful onboarding and long-term success
• Working collaboratively with cross functions departments to constantly provide solutions and deliver performance for customers
• Taking ownership of customer issues reported and seeing problems through to resolution
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Updated POS systems for customers
• Provided onsite training for employees in customers' organizations
• Helping customers to understand payment methods and process using ER diagrams