Thiri Htoon (Myanmar)

• Produced advertising and marketing videos with engaging storytelling, creative content development, dialogue arrangement, and precise frame sequencing.
• Proficient in video editing tools such as CapCut, InShot, and PowerDirector to create high-quality, visually appealing videos.
• Collaborate with associations and companies as a freelance video editor and creator, handling end-to-end production — from concept development, casting, and filming to final editing and delivery.
• Specialize in producing professional and captivating advertising and commercial videos for media promotion.
• Completed multiple video projects for a licensed real estate company in Bangkok, Thailand, targeting Myanmar customers.

1. https://www.facebook.com/share/r/1HFdmhivrf/?mibextid=wwXIfr
2. https://www.facebook.com/share/v/1CHfdKRPUd/?mibextid=wwXIfr

3. https://www.facebook.com/share/v/1BRNF9p8p9/?mibextid=wwXIfr

4. https://www.facebook.com/share/v/1EDo8FHKyt/?mibextid=wwXIfr

5. https://www.facebook.com/share/r/1BfN9apZqq/?mibextid=wwXIfr

6. https://www.facebook.com/share/r/1A7bHdvJ8e/?mibextid=wwXIfr

7. https://www.facebook.com/share/v/1A1oKuTwtV/?mibextid=wwXIfr

My YouTube Channel: https://youtube.com/@thirihtoon?si=myvBZ4UZmV4NWkBO

• Manage and support customers from China, Hong Kong, Vietnam, and Myanmar inquiring about internet services, including Direct Internet Access (DIA), Multi-Protocol Label Switching (MPLS), Point-to-Point connections, and Ethernet line services.
• Operate under the Global Business Group, serving as a bridge between internal and external teams to ensure smooth communication and service delivery.
• Collaborate with internal teams such as Pre-Sales, Sales Support, Legal, Service Delivery, and Costing to prepare accurate quotations using Symphony’s internal systems.
• Coordinate with external stakeholders, including customers, end users, and business partners, to deliver tailored internet solutions.
• Manage internet service projects from initiation to completion, handling bandwidth capacities ranging from 1 Mbps to 300 Gbps.
• Conduct market analysis to develop competitive pricing strategies and stay informed about industry trends and competitors.
• Build and maintain strong customer relationships through participation in telecom and web-hosting events, business meetings, and networking activities.
• Deliver professional and engaging presentations with creative designs, animations, and persuasive communication.
• Demonstrate expertise in business management, customer engagement strategies, and business English communication.

• Drove B2B business growth in the hospitality sector, targeting hotels, wellness centers, clinics, restaurants, and bars.
• Generated qualified leads through cold calling, emailing, and lead generation tools (Lusha, Tracnx).
• Consulted clients on ambient scenting solutions to enhance guest experience and brand value.
• Conducted on-site scent demonstrations and customized proposals based on property needs.
• Prepared quotations, coordinated free scenting trials, and managed contract approvals with the CEO.
• Maintained accurate CRM records (Infoflo, HubSpot, Odoo) and tracked sales activities.
• Built and nurtured strong client relationships, focusing on decision-makers to improve conversion rates.
• Delivered regular sales and revenue performance reports to the CEO.
• Demonstrated adaptability and fast learning across product lines to consistently achieve sales targets.

• Drove customer acquisition for IT infrastructure projects and services through cold calling, client meetings, and networking at IT exhibitions.
• Prepared and managed quotations, contracts, and service agreements via HubSpot and Odoo to ensure accurate deal tracking and service documentation.
• Conducted market research using Lusha to identify potential clients and engage C-level decision-makers for new business opportunities.
• Promoted company solutions and brand visibility across LinkedIn, Line, and Facebook.
• Negotiated with multiple vendors to secure competitive pricing and prepared purchase orders and quotations for clients.
• Coordinated with finance and accounting teams to facilitate smooth cross-currency (USD and THB) transactions.
• Led weekly team meetings to review project progress, align strategies, and coordinate with sales, engineering, and marketing teams.

• Managed key customer accounts, achieving revenue targets and ensuring project profitability in alignment with company goals.
• Built and maintained strong client relationships by monitoring project progress, resolving issues promptly, and addressing business challenges effectively.
• Collected and analyzed customer data and insights to tailor solutions and enhance engagement.
• Led client meetings to negotiate terms, align project deliverables, and strengthen long-term partnerships.
• Oversaw end-to-end project management — including procurement, logistics, contracts, and financial coordination — ensuring on-time and within-budget delivery.
• Managed services, hardware, software, licenses, and system upgrades with strong technical and operational understanding.
• Developed marketing strategies, conducted price negotiations, and leveraged organizational insights to drive business growth and customer satisfaction.

• As a deputy Manager in International Wholesale Department (International messaging service), managed international A2P, P2P, and P2A messaging quality for MPT mobile network end users. Organized weekly meetings with international SMS vendors (Orange International Carriers, China Mobile International, Mitto AG) to discuss service reports, resolve issues, monitor SMS traffic, and review financial records.

• Monitored daily SMS records via web portal, addressing issues like fraud, SPAM, and undefined content by coordinating with IT-VAS, billing, and finance teams. Negotiated and secured commercial deals with potential SMS vendors, focusing on service quality and company profitability.

• Analyzed market prices, retail rates, and price margins to ensure the best SMS service delivery. Managed financial procedures including invoices, billing reports, and revenue/expense confirmation with partners.

• Facilitated opportunities for new vendors by launching RFPs (Request For Proposal), open tenders, and single-source initiatives for annual cooperation. Prepared contracts in collaboration with MPT's legal and procurement departments, including PRDs, POs, RFPs, RFIs, SOFs, NDAs, and contract renewals.

• Arranged weekly meetings with key customers to review project progress, gather insights, and address internal requirements for negotiation and support. Acquired knowledge of IT solutions, products, and integration services to deliver satisfactory customer service.

• Developed standardized solution portfolios for customers using Huawei services and products. Engaged with MNO companies (MPT and Telenor) to secure projects related to CBS version upgrades, Gauss Database, server and storage upgrades, device replacements, database expansions, HDP replacements, ATAE 3.0, and CBS storage expansions.

• Manage Huawei solutions and customers’ needs to secure purchase orders and drive Huawei's benefits.Setand achieved monthly, quarterly, and yearly KPIs for assigned projects. Coordinated effectively with supervisors and juniors to strategize project execution from start to finish.

• Worked as Convergent Billing System Specialist, Myanmar Ooredoo (Now: U9) Project by analyzing new packages which include voice, data, SMS and roaming services and configured change requests to active the packages for the Ooredoo (Now: U9) end users to access the services. Discussed the service requests and modification with CBS team and Ooredoo (Now: U9) customers to ensure solving the issues in timely manners.

• Conducted thorough impact assessments to evaluate potential effects of new products and change requests on existing systems. Configured server settings to accommodate these changes, ensuring compatibility and optimal performance prior to production launch.

• Performed comprehensive server testing to identify and resolve issues before they could affect live operations. Coordinated closely with customers to communicate potential risks and implement mitigation strategies, ensuring a smooth transition to production.

• Led post-launch UAT to confirm the accuracy and functionality of new configurations. Utilized Call Detail Records (CDRs) to verify the final outcomes, ensuring that all changes met customer requirements and operated as intended.

• Reporting and Documentation: Delivered detailed, timely reports on current product portfolios, incident tickets, and evolving customer requirements. Maintained comprehensive documentation of configurations, testing procedures, and outcomes to support ongoing project management and customer communications.