Thipphawan Kumpru
-
Bang Kapi
Summary
With over 4 years of experience in the service industry, I have learned how to provide professional customer service, work under pressure, and collaborate effectively in a team to achieve shared goals or sales targets. I have had the opportunity to develop strong communication and problem-solving skills, which are essential in sales roles. Additionally, I am familiar with managing customer needs and am capable of delivering the highest level of customer satisfaction. I am confident that the experience I have gained, along with my positive attitude towards work, can be leveraged to add value to your company.
Overview
7
7
years of professional experience
Work History
Freelance Support Food Stylist
Food Stylist
12.2024 - Current
• Prepare material as specified.
• Cook dishes according to set guidelines.
• Arrange and present food in an appealing manner.
• Provide support to food stylists as needed.
Waitress
Patanegra House
12.2023 - 07.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
Hagen-Dazs
04.2021 - 07.2022
• Inspect and ensure all equipment and ingredients are ready for use
• Organixeand arrange products into appropriate categories.
• Check and verify cake orders for each branch.
• Coordinate and communicate with other departments.
• Prepare ingidientsfor cake production.
• Clean and maintain equipment properly.
Waitress
Centara Grand At Central World
01.2019 - 05.2019
•Greeted customers politely with a smile.
•Recommended food and beverage menu items.
•Took customer orders accurately.
•Prepared food and beverage as ordered.
•Served food and beverage to customers.
•Assisted the bar by preparing drinks or classic cocktails for customers.
•Supported the cashier when customers needed to make payments.
Waitress
Vince Hotel
11.2017 - 12.2018
•Greeted customers politely with a smile.
•Recommended food and beverage menu items.
•Took customer orders accurately.
•Prepared food and beverage as ordered.
•Served food and beverage to customers.
•Assisted the bar by preparing drinks or classic cocktails for customers.
•Supported the cashier when customers needed to make payments.
Education
Bachelor of Arts - Tourism And Hotel Management
Vongchavalitkul University
Nakhon Ratchasima, Thailand 04.2001 -
High School Diploma -
Bangkapi School
Bangkok, Thailand 04.2001 -
Skills
Computer skills : Microsoft Word, Excel , Microsoft Power Point ,Opera program ,Amadius program
Language skills : English Intermediate
Key skills : Strong customer service skills, Effective communication skills, Analytical thinking, problem-solving, and decision-making skills, Knowledgeable in food and beverages
Timeline
Freelance Support Food Stylist
Food Stylist
12.2024 - Current
Waitress
Patanegra House
12.2023 - 07.2024
Waitress
Hagen-Dazs
04.2021 - 07.2022
Waitress
Centara Grand At Central World
01.2019 - 05.2019
Waitress
Vince Hotel
11.2017 - 12.2018
Bachelor of Arts - Tourism And Hotel Management
Vongchavalitkul University
04.2001 -
High School Diploma -
Bangkapi School
04.2001 -
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