Summary
Overview
Work History
Education
Skills
Websites
Languages
Hobbies and Interests
Personal Information
Timeline
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Theerayuth Sameonaamchai

Theerayuth Sameonaamchai

Summary

As a highly driven and results-oriented professional, I bring extensive experience in training, client management, and sales leadership. Known for excelling under pressure and consistently delivering exceptional results, I have a proven track record of enhancing team performance and customer satisfaction. My strong commitment to integrity, collaboration, and continuous improvement allows me to contribute meaningfully to organizational success. Eager to leverage my diverse skills in training, relationship management, and strategic development to support company's goals and growth.

Overview

17
17
years of professional experience

Work History

FIELD TRAINING SPECIALIST

Omniraise Thailand
05.2024 - 09.2024
  • Appointed as a Sales Trainer for the West Bangkok Team, handling outsourced work for the Soi Dog Foundation.
  • Conducted recruitment interviews for potential employees via social media platforms such as Facebook and Line.
  • Trained new hires, boosting their confidence to excel in sales and meet performance goals.
  • Worked alongside the team in the field to achieve personal targets of securing 12 donors per month, while supporting team members in reaching their individual goals.
  • Provided tailored feedback and performance evaluations to supervisors and fundraisers, both individually and as a group.
  • Held 1:1 coaching sessions to offer additional support and ensure the highest standards of donor recruitment.
  • Led training programs, developed comprehensive coaching plans, and facilitated regular team briefings.
  • Evaluated existing skill sets, conducted site visits for hands-on coaching, and maintained high morale among team members.
  • Reviewed recruitment processes, suggested improvements, and contributed to the strategic development of the program to better meet targets.

FACE TEAM LEADER

UNHCR
10.2019 - 03.2024
  • Collaborated with Face-to-Face (F2F)
    managers to analyze fundraising results
    and identify individual and team training
    needs.
  • Provided constructive feedback and
    performance analysis to supervisors and
    fundraisers, both individually and as a
    team.
  • Conducted 1:1 sessions for additional
    training and support, ensuring optimal
    performance and quality donor
    recruitment.
  • Led the delivery of training sessions,
    developed coaching plans, and
    conducted regular briefings.
  • During the COVID-19 lockdowns (March
    to July 2020 and April to August 2021),
    transitioned the F2F team to telephone
    donation efforts, providing daily training
    and feedback by recording calls and
    coaching the team to ensure success.
  • Assessed existing skills, conducted site
    visits for monitoring, support, and
    coaching, maintaining high levels of
    motivation.
  • Monitored recruiting channels, proposed
    improvements to achieve targets, and
    contributed to program development.
  • Prepared and maintained training
    materials for consistency in nationwide
    training programs.
  • Reported on daily duties, campaign site
    visits, and performance management to
    the Assistant PSP Officer.
  • Completed training and implementation
    of UNHCR standards for quality control,
    branding, and program analysis.
  • Supported key priorities within the
    training and development framework,
    ensuring training outcomes were met.
  • Ensured high levels of customer service
    through manager and fundraiser training.
  • Proposed and implemented an incentive
    and recognition program, creating a
    motivational sales environment.
  • Managed the Mystery Shopping program
    across locations for quality control.
  • Implemented train-the-trainer sessions
    for subject-matter experts.
  • Motivated and encouraged team
    members, leading by example in
    professionalism and problem-solving.
  • Took responsibility for hotline roster duty
    from 2020 to 2023.

PERSONAL ASSISTANT TO CEO

Antara Spacecom Ltd
08.2017 - 09.2019
  • Provided comprehensive support to the Executive Director in organizational and personal administration on a daily basis
  • Demonstrated a commitment to confidentiality and sensitivity in handling information
  • Managed the Executive Director's calendar, schedule, and travel arrangements, including board meetings, donor meetings, conferences, and regional office visits
  • Ensured a positive and professional image through a neat, clean, and businesslike appearance, coupled with a cheerful attitude in greeting visitors
  • Coordinated global and domestic travel itineraries for the Executive Director, highlighting key dates and events well in advance
  • Organized documents requiring the Executive Director's signature and managed executive staff's travel arrangements for relevant projects
  • Assisted with special projects and reports as required by the Executive Director
  • Accompanied the Executive Director on foreign trips, providing logistical support and ensuring seamless execution of responsibilities
  • Streamlined the Executive Director's schedule, resulting in efficient coordination of key meetings and events
  • Facilitated smooth travel logistics, contributing to the Executive Director's effective participation in global and domestic engagements

EXECUTIVE CLIENT RELATIONSHIP MANAGER

Delta Star Technology
05.2015 - 07.2017
  • Served as the Head of Client Manager, overseeing client relationships for individuals from India and Pakistan
  • Specialized in addressing queries related to Forex trading, handling outsourced work for Instaforex
  • Made over 100 proactive client calls daily, providing assistance and information
  • Communicated with an average of 50 clients through chat daily, ensuring high customer satisfaction
  • Responded promptly to emails, addressing client inquiries and concerns in a timely and effective manner
  • Successfully managed and maintained client relationships, fostering a positive and trusting rapport
  • Provided comprehensive support to clients in the intricate field of Forex trading
  • Efficiently handled a high volume of calls, chats, and emails daily, demonstrating strong multitasking abilities

MANAGEMENT TRAINEE (SALES AND MARKETING)

Appco Group Thailand
06.2012 - 03.2015
  • Initially appointed as a Face-to-Face Sales Representative for UNICEF fundraising from June 2012 to December 2013
  • Recognized as a Rising Star of the company, earning a free trip to the Philippines in November 2012
  • Achieved the Best Sales Representative award from UNICEF for outstanding performance in 2013
  • Represented the company as part of the official welcoming committee for the Barcelona Team's visit during the UNICEF fundraising event in August 2013
  • Took on the role of fundraiser for the company's Corporate Social Responsibility (CSR) initiatives, contributing to three different projects from January 2014 to March 2015
  • Led a road trip to various provinces, including Buriram, Surat Thani, and Nakhon Pathom, as part of company activities

CUSTOMER SERVICE PERSONNEL

American Gemstones Authority
08.2009 - 04.2012
  • Engaged with customers through Skype
    and Outlook, understanding their orders
    and design preferences.
  • Prepared quotes and invoices for
    customers, ensuring accurate and timely
    communication.
  • Facilitated the smooth transition of
    customer designs to the company's
    production department.
  • Acted as an intermediary between
    customers and the production team,
    ensuring seamless collaboration.
  • Arranged and facilitated meetings
    between visiting customers and the CEO,
    enhancing customer relations.
  • Managed communication with suppliers,
    fostering strong and reliable relationships.
  • Maintained high-quality customer
    service, leading to increased customer
    satisfaction and repeat business.
  • Demonstrated effective communication
    and collaboration skills in managing
    interactions with both customers and
    suppliers

BUSINESS MANAGER AND HEAD SALES PERSONNEL

Montana Collections
01.2008 - 06.2009
  • Managed customer emails, ensuring
    prompt and efficient handling of inquiries
    and concerns.
  • Executed sales strategies to sell goods,
    maximizing profit margins for the
    company.
  • Arranged appointments for Sales
    Personnel traveling abroad, optimizing
    sales opportunities.
  • Spearheaded the search for innovative
    ideas to attract more customers and
    enhance business growth.
  • Successfully contributed to improved
    customer satisfaction and loyalty through
    effective communication.
  • Implemented sales strategies that
    achieved the highest profit margins for
    the company.
  • Facilitated seamless interactions between
    Sales Personnel and customers abroad,
    enhancing global sales opportunities.

Education

BACHELOR - BUSINESS ADMINISTRATION

Mumbai University

Skills

  • Adaptability
  • Time management
  • Problem - Solving
  • Interpersonal Skills
  • Teamwork
  • Sales

Languages

English
Thai
Hindi
Punjabi

Hobbies and Interests

  • Reading
  • Gaming
  • Movies
  • Music

Personal Information

  • Date of Birth: 11/10/83
  • Nationality: Thai

Timeline

FIELD TRAINING SPECIALIST

Omniraise Thailand
05.2024 - 09.2024

FACE TEAM LEADER

UNHCR
10.2019 - 03.2024

PERSONAL ASSISTANT TO CEO

Antara Spacecom Ltd
08.2017 - 09.2019

EXECUTIVE CLIENT RELATIONSHIP MANAGER

Delta Star Technology
05.2015 - 07.2017

MANAGEMENT TRAINEE (SALES AND MARKETING)

Appco Group Thailand
06.2012 - 03.2015

CUSTOMER SERVICE PERSONNEL

American Gemstones Authority
08.2009 - 04.2012

BUSINESS MANAGER AND HEAD SALES PERSONNEL

Montana Collections
01.2008 - 06.2009

BACHELOR - BUSINESS ADMINISTRATION

Mumbai University

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Theerayuth Sameonaamchai