Thee Sanitprachakorn

• Making voice communications, researching business organizations' IT spending trends, identifying their project plans for IT products, and profiling the opportunity.
• Creating ideas, plans, and executing demand generation initiatives to achieve target, Cultivation KPI, and Matrix in developing qualified leads for our clients.
• Responsible for maintaining an accurate record of project activities.
• Conduct research; produce business messages and business development activities, and campaign for project.
• Promote the company's services to potential customers, or new services to existing customers.

• Conduct prospecting call and desk research database of potential accounts in order to ensure all key details – decision maker names, addresses, current IT providers, etc. – are identified, as well as mapping the decision-making structure of each target account.
• Utilize specialist research tools (i.e., LinkedIn/online research) to identify business challenges and sales opportunities within targeted accounts to produce a regular flow of qualified, sales-ready leads for the direct and channel sales team to pursue.
• Build and nurture close business relationships with selected accounts in order to ensure that solution is at the forefront of their thinking when ready to review or has a critical business need.
• Qualify prospects against established criteria prior to passing them to the field sales team or channel sales team as marketing qualified leads (MQLs).
• Receive pre-determined groups of prospects back from field or channel sales for further nurturing using both the telephone and email.
• Process inbound leads, both telephone and web-based (e.g., Request a quote or contact us through the company website).
• To work closely with Regional Sales Director and the sales team on any local campaigns or 'one-off' events - such as webinars and industry events - in terms of both profiling and follow-up.
• Accurately update and maintain Salesforce.com and weekly pipeline forecasts on the volume of leads expected to achieve MQL status.
• Take part in regular one-to-ones with Field Marketing, Marketing Operations to give/receive feedback, monitor performance, and identify training needs. Take responsibility for the acquisition, structure, and integrity of company and contact data, including customers, prospects, and Multi-National Corporations (MNCs).

• Lead Generation for Sales (Prospect qualification, Scheduling meetings, meeting tracking, product and solutions presentation).
• Identify leads and conduct lead management.
• Successful execution of permanent and segment-specific telemarketing campaigns.
• To ensure a good level of understanding and knowledge of the organization's products and services, which are improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported.

Responsibility/Activity

• Lead Generation for Sales (Prospect qualification, Scheduling meetings, meeting tracking, product and solutions presentation)
• Identify leads and conduct lead management.
• Successful execution of permanent and segment-specific telemarketing campaigns.
• To ensure that a good level of understanding and knowledge of an organization's products and services is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported.
• Client Management: Answer product inquiries via phone, chat, and email following policies and procedures.
• Knowledge Management: Support less experienced colleagues on desk through joint working, monitoring, direct feedback, and knowledge sharing to provide clients with highest quality support.
• Training and Development: Support less experienced colleagues on desk through joint working, monitoring, direct feedback, and knowledge sharing to provide clients with highest quality support and coach team members.

• Operate outbound call to recommend and sell the company's products to B2C customers.
• Introducing the company's products and services to offer products to customers.
• Providing sales services to customers from the beginning stage to the end of the service.
• Oversee daily sales and monthly KPIs to meet company-set quarterly targets.
• Follow up to collect customer monthly payment to increase on positive revenue.