ETP and SAP
Thawatchai Techamontrivalai
Retails Operation Manager
Samuthprakarn,11
Summary
Result driven store operation management with over 10 years of experience in retailing business and KPIs management. Proven record of levering sale tools to drive store KPIs efficiently. I could be a representative of Asia Specific in Best Service Standard. Seeking a challenging role to challenge myself and contribute to business success.
Overview
10
10
years of professional experience
Work History
Area Manger
Map Active Adiperkasa
01.2025 - Current
- Manage multiple stores in BTS line including Flagship store at Central World and move structure to cover in Outlet Concept Stores
- Customer EXcellence (CX)
- Service Standards: Maintaining excellent customer service levels across all touchpoints.
- Feedback Management: Analyzing customer feedback and resolving escalated complaints to improve brand loyalty NPS and
- Operation EXcellence (OX)
- Warehouse Coordination: Ensuring the flow of goods from the distribution center to the shop floor is optimized.
Cluster Manager
Aldo Thailand
09.2024 - Current
- Manage multiple stores in BTS line including Flagship store at Central World
- Drive KPIs and Sale to achieve the target.
- Manage schedule and analyses manpower situation.
- Apply VM guideline and compare with business situation.
- Observe and audit team member service behavior.
- Analyze stock situation and maintain to be healthy and match with business situation.
- Coaching and training team as train the trainer.
Store Manager
Footlocker Thailand
02.2023 - 09.2024
- Drive KPIs and Sale to achieve the target.
- Analys store situation and find out the way to improve with suitable solution.
- Set monthly Roster and function plan and daily target to store team.
- Analys stock situation and coordinate related department to improve stock capacity.
- Motivate and inspire team to understand company expectation, Service standard and measure with tangible result.
Store Manager
JD Sport Thailand
07.2021 - 02.2023
- Analys Brand contribution and arrange store image related with VM guideline and store performance.
- Complete In between and Return to vendor transfer to keep stock healthy stock.
- Drive KPIs and Sale to achieve the target.
- Analys store situation and find out the way to improve with suitable solution.
- Set monthly Roster and function plan and daily target to store team.
- Analys stock situation and coordinate related department to improve stock capacity.
- Motivate and inspire team to understand company expectation, Service standard and measure with tangible result.
Store Manager
Adidas
07.2021 - 02.2023
- Drive KPIs and Sale to achieve the target.
- Analys store situation and find out the way to improve with suitable solution.
- Set monthly Roster and function plan and daily target to store team.
- Analys stock situation and coordinate related department to improve stock capacity.
- Motivate and inspire team to understand company expectation, Service standard and measure with tangible result.
- Plan dispatched and received In Between Transfer and manage stock to be Tidy and Healthy.
Training Manager
Bonjour
01.2021 - 07.2021
- Provide and create training roadmap
- To do training plan for company staff and train all staff in the company.
- To audit all stores, keep in as a standard what is provided by company.
- Co-operate with R&D and Marketing department to create new product.
- To create training materials as Learning book, Presentations, Manuals and checklists
- Summarize and present all results to management team quarterly.
Store Manager
Nike
06.2020 - 01.2021
- Drive KPIs and Sale to achieve the target.
- Analys store situation and find out the way to improve with suitable solution.
- Set monthly Roster and function plan and daily target to store team.
- Analys stock situation and coordinate related department to improve stock capacity.
- Motivate and inspire team to understand company expectation, Service standard and measure with tangible result.
- Coordinate and give advice with In Store Trainer to train store team.
- Analys stock capacity and set product promotion.
Education
Bachelor's degree - business administrative, Major Marketing
Rajamangala University of Technology Krunthep
Skills
Business Analysis
Problem - Solving
Communication Skill
MS office
Training and Coaching
Service Standard improvement
Store Operation tasks
Software
Timeline
Area Manger
Map Active Adiperkasa
01.2025 - Current
Cluster Manager
Aldo Thailand
09.2024 - Current
Store Manager
Footlocker Thailand
02.2023 - 09.2024
Store Manager
JD Sport Thailand
07.2021 - 02.2023
Store Manager
Adidas
07.2021 - 02.2023
Training Manager
Bonjour
01.2021 - 07.2021
Store Manager
Nike
06.2020 - 01.2021
Bachelor's degree - business administrative, Major Marketing
Rajamangala University of Technology Krunthep
TRAINING EXPERIENCE
- Train the trainer
- Public speaking skill
- 6 Critical practice
- Supervisory Skill
KEY ACHIEVEMENT
- Managed and developed outlet operations for brands like New Balance and The Sports Warehouse, focusing on store improvements and strategic growth.
- Integrated innovations and technology into daily operations to streamline complex workflows and enhance operational capabilities.
- Empowered sales staff by optimizing operational plans, resulting in increased sales performance and superior customer service standards.
Store Force
Operational programs to optimize retails in a nutchell