Thaw Zin
Customer Service
Dedaye
Summary
At New Sky Travel, I excelled as a Customer Service Executive, enhancing customer satisfaction through effective issue resolution and customer relationship management. Demonstrated expertise in reducing call times and managing accounts, I skillfully balanced high-volume inquiries with superior service quality, leveraging both hard and soft skills to exceed company goals.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Customer Service Executive
New Sky Travel
Yangon
03.2022 - 07.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues
Education
Diploma - Business Management
01.2017 - 02.2022
Skills
Customer Relationship Management
Languages
Burmese
Native language
English
Intermediate
B1
Timeline
Customer Service Executive - New Sky Travel
03.2022 - 07.2023
Strategy First International College - Diploma, Business Management
01.2017 - 02.2022
Similar Profiles
Andrea ZeilengaAndrea Zeilenga
Travel Coordinator at Orange Sky TravelTravel Coordinator at Orange Sky Travel
Daniela RizoDaniela Rizo
Customer Service Representative at Havana Sky TravelCustomer Service Representative at Havana Sky Travel
MAIYU ZHANGMAIYU ZHANG
Executive Director at South Pacific Vanuatu VENLIS SKY Travel Services, LtdExecutive Director at South Pacific Vanuatu VENLIS SKY Travel Services, Ltd
Varun VijayVarun Vijay
Customer Service Executive )( Customer Service Executive ) Social at NACustomer Service Executive )( Customer Service Executive ) Social at NA
VIJAY KUMAR RAMAVATHVIJAY KUMAR RAMAVATH
Customer service executive at EssoCustomer service executive at Esso