THAPANEE HUTAROM
Over 14 Years Of Hospitality And Aviation Customer Services Support Experienced
Bangkok,10
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
2
2
Languages
Work History
FIT Hotel Reservation
RTS APAC
Bangkok, Thailand
05.2023 - Current
- Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
- Strengthened relationships with travel agents by assisting them in making reservations on behalf of their clients and promoting hotel offerings that best suited their needs.
- Increased customer satisfaction by efficiently managing reservations and addressing guest inquiries.
- Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
Assistant Manager
Niche Keywords
11.2020 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Executive Consultant
Rezonate Thailand
Bangkok, Thailand
06.2019 - 07.2020
- Developed effective project management processes for timely delivery of high-quality solutions, ensuring client success.
Services Relation Centre
GTA Gullivers Travel Associated
03.2015 - 02.2019
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
Customer Service Representative (English)
Thai AirAsia
03.2011 - 10.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Agro Industry, Food Science
Prince of Songkla University
Hatyai 04.2001 -
Skills
Reservation software knowledge
Patience and composure
Guest Relations and ability of negotiation
Timeline
FIT Hotel Reservation
RTS APAC
05.2023 - Current
Assistant Manager
Niche Keywords
11.2020 - 02.2023
Executive Consultant
Rezonate Thailand
06.2019 - 07.2020
Services Relation Centre
GTA Gullivers Travel Associated
03.2015 - 02.2019
Customer Service Representative (English)
Thai AirAsia
03.2011 - 10.2014
Bachelor of Science - Agro Industry, Food Science
Prince of Songkla University
04.2001 -
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