Hi, I’m
THANCHANOK CHUANJIT
Bangkok
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
12
years of professional experience
Work History
Courtyard by Marriott Bangkok Sukhumvit20&Madi Paidi Bangkok Autograph Collection
Cluster Reservation Manager (Pre-Opening)
2023.05 - Current (1 year & 4 months)
Job overview
- Oversee accuracy of room blocks, reservations, and group market codes
- Communicate company values and/or culture to new employees
- Review and implement new Reservations procedures
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Manage room sold inventory, rate code
- Assign room according to guest request and preferences whenever possible
- Pre-register designated guests and prepare key packets
- Organize and coordinate check-in/pre-registration procedures for arriving groups
- Assist management in training, scheduling, counseling, and motivating and coaching employees.
- Implemented a new reservation software system, resulting in better organization and tracking of bookings.
- Collaborated with sales and marketing teams to develop promotional offers that drove revenue growth.
- Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
- Maintained awareness of types of rooms available in different resort locations.
Bangkok Marriott Marquis Queen'spark
Assistant Reservation Manager
2022.01 - 2023.05 (1 year & 4 months)
Job overview
- Supervises, mentors and leads the reservations team of the property
- Assists with providing information and reservations to guests, Conduct staff performance assessment process
- Develop service operations
- Lead team leaders to develop business strategies and governance management.
Bangkok Marriott Marquis Queen'spark
Reservation supervisor
2018.01 - 2021.01 (3 years)
Job overview
- Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required time frame
- Anticipate sold-out situations and obtain satisfactory alternative accommodations
- Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for the facility
- Supervise schedule of all call volume and collaborate with convention services daily basis.
Homemade Pasta
Online Restaurant Chief Executive
2020.03 - 2020.07 (4 months)
Job overview
- Increased company revenue by implementing strategic business plans and fostering key partnerships.
- Led the development of innovative products for market growth and increased customer satisfaction.
- Streamlined operations with process improvements, resulting in cost savings and efficiency gains.
- Enhanced brand identity by designing visually appealing marketing materials and graphics.
- Developed creative concepts for advertising campaigns, leading to increased customer engagement.
- Managed multiple projects simultaneously, prioritizing tasks for timely completion and client satisfaction.
- Increased brand awareness by developing and executing targeted advertising campaigns.
Bangkok Marriott Marquis Queen'spark
Guest service supervisor
2017.06 - 2018.01 (7 months)
Job overview
- Assist staff with expediting problem payment
- Follow up with guest regarding satisfaction with guest-related issue
- Process all guest check in and check out process
- Assist management in hiring, scheduling, evaluation, counseling, motivating, and coaching employees.
Reservation Center Marriott International, Thailand
Cluster Reservation Sales Agent
2016.04 - 2017.01 (9 months)
Job overview
- As senior reservation officer answer and make booking by phone call from client and Marriott hotel worldwide
- Coordinate with sales team to process corporate booking via Marsha system, provide about information each Marriott properties in Thailand.
Centara Grand at Central Plaza Ladprao Bangkok
Senior Guest Service Agent
2014.05 - 2016.01 (1 year & 8 months)
Job overview
- Qualify for receptionist & dealing with checking in and checking out in 5 Stars hotel, Inform to the customer hotel facilities
หนอนหนังนั่งดูบนเตียง
Blog Owner
2021.09 - Current (3 years)
Job overview
- Enhanced user engagement by consistently publishing high-quality blog content.
- Achieved higher search engine rankings through strategic keyword research and optimization.
- Developed a loyal readership with engaging and informative posts on industry-specific topics.
- Increased website traffic by actively promoting the blog on social media platforms.
- Improved brand consistency by developing and implementing comprehensive visual guidelines across all platforms.
- Enhanced reader engagement by incorporating compelling language and thought-provoking ideas in written pieces.
- Applied strong analytical skills to identify relevant topics, trends, and stories for target audiences.
- Worked closely with graphic designers to create visually appealing layouts that complemented written content.
The Emerald Ratchada Hotel
Guest relation Officer
2013.06 - 2014.04 (10 months)
Job overview
- Welcome guests during check-in and giving a fond farewell to guest while checkout
- Handling guest complaints and concerns in an efficient and timely manner
- Overseeing VIP guests, arrivals and departures
- Cross check, serve, make about food and beverage at the executive lounge.
The Imperial lake view resort and golf club
Guest Service Agent
2012.01 - 2013.01 (1 year)
Job overview
- Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information
- Agents answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements.
Education
Suan Dusit Rajabhat University , Hua Hin, Thailand
Bachelor of Arts from Majoring in Airline Business Managemen
05.2011
Demonstration School of Khonkaen University , Khon Kaen, Thailand
High School Diploma
03.2008
Skills
- Strong Project Management
- Strong Campaign Management
- Talented Creative Direction
- Staff Management
- KPI Tracking
- Customer Relationship Management (CRM)
- Brand-Building Strategies
- Brand Development
- Public and Media Relations
- Social Media Management
- Marketing Campaigns
- Budget Management
- Copywriting
- Event Planning
- Content Creation
Timeline
Cluster Reservation Manager (Pre-Opening)
Courtyard by Marriott Bangkok Sukhumvit20&Madi Paidi Bangkok Autograph Collection
2023.05 - Current (1 year & 4 months)
Assistant Reservation Manager
Bangkok Marriott Marquis Queen'spark
2022.01 - 2023.05 (1 year & 4 months)
Blog Owner
หนอนหนังนั่งดูบนเตียง
2021.09 - Current (3 years)
Online Restaurant Chief Executive
Homemade Pasta
2020.03 - 2020.07 (4 months)
Reservation supervisor
Bangkok Marriott Marquis Queen'spark
2018.01 - 2021.01 (3 years)
Guest service supervisor
Bangkok Marriott Marquis Queen'spark
2017.06 - 2018.01 (7 months)
Cluster Reservation Sales Agent
Reservation Center Marriott International, Thailand
2016.04 - 2017.01 (9 months)
Senior Guest Service Agent
Centara Grand at Central Plaza Ladprao Bangkok
2014.05 - 2016.01 (1 year & 8 months)
Guest relation Officer
The Emerald Ratchada Hotel
2013.06 - 2014.04 (10 months)
Guest Service Agent
The Imperial lake view resort and golf club
2012.01 - 2013.01 (1 year)
Suan Dusit Rajabhat University
Bachelor of Arts from Majoring in Airline Business Managemen
Demonstration School of Khonkaen University
High School Diploma
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