Thanatchayanit Klajoho
Customer Service
Nakhon Ratchasima,Muang
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Hostess
Keller Bangkok Restaurant
Bangkok
07.2020 - Current
- Assign patrons to tables suitable for needs and restaurant section rotation.
- Take reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Monitor front entrance for new guests while assisting servers by taking and delivering drink orders.
- Work with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Waitress
Baltic Blunos Restaurant
Bangkok
07.2019 - 05.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
F&B Attendant Trainee
The Athenee Hotel, a Luxury Collection Hotel Bangkok
Bangkok
01.2019 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
Bachelor of Arts - Tourism
Chiang Mai University
Chiang Mai 07.2015 - 05.2019
Skills
Microsoft applications proficiency
undefinedTimeline
Hostess
Keller Bangkok Restaurant
07.2020 - Current
Waitress
Baltic Blunos Restaurant
07.2019 - 05.2020
F&B Attendant Trainee
The Athenee Hotel, a Luxury Collection Hotel Bangkok
01.2019 - 04.2019
Bachelor of Arts - Tourism
Chiang Mai University
07.2015 - 05.2019
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