Thanatchanok Chirasathit
International Business Management
Bangkok,10
Summary
With a proven track record at NoHo Hospitality, I excel in operations management and team leadership, enhancing business growth and customer satisfaction. My strategic approach to cost reduction and staff development, coupled with a knack for solving complex problems, has consistently driven performance improvements and team motivation.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Assistant Manager
NoHo Hospitality
Krabi, Krabi
02.2023 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Enhanced team productivity by streamlining operational processes.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Implemented staff training programs to elevate service standards and knowledge.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Learning Advisor
LingoAce
06.2021 - 02.2023
- Implemented data-driven instructional strategies to address gaps in student understanding, resulting in improved academic outcomes for all learners.
- Reduced instances of behavioral issues in the classroom through effective communication techniques, leading to a more productive learning environment.
- Boosted student engagement and retention rates through the use of interactive learning tools and multimedia resources.
- Collaborated with fellow educators to review curriculum materials, ensuring alignment with state standards and best practices.
- Assisted struggling learners in reaching their full potential through targeted interventions and one-on-one coaching sessions.
- Sought out opportunities for cross-curricular collaboration with colleagues in other departments to create a more cohesive learning experience for students.
- Coordinated events such as parent-teacher conferences or open house nights that fostered collaboration between families and educational staff members.
- Developed unique approaches to facilitate group projects, promoting teamwork skills among diverse groups of students.
- Provided continuous professional development opportunities for self-improvement as an educator through workshops, conferences, or online courses related to the field of education.
- Increased student comprehension of complex topics by simplifying concepts and providing real-world examples.
- Utilized technology-based tools effectively such as presentation software or online resources which enhanced the overall quality of instruction.
- Developed strong relationships with local organizations or businesses that resulted in valuable partnerships benefitting both the school and surrounding community.
- Enhanced student learning experiences by developing and implementing innovative teaching strategies.
- Streamlined assessment processes, enabling more efficient grading while maintaining accuracy and fairness in evaluation.
- Provided resources to support students in achieving career goals.
- Helped students develop organizational, time management and study skills.
- Advised students on educational, career and social opportunities.
- Monitored student progress to drive successful academic outcomes.
- Advocated for students to access available resources.
- Empowered students through counseling and skill-building exercises.
- Analyzed student academic records to assess educational and career goals.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Au Pair
Wakker's Financial Advisory Service
07.2019 - 08.2020
- Acted as responsible role model by demonstrating respect, kindness, and healthy habits to host family's children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during au pair placement period.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enhanced family's daily routine by providing attentive childcare and maintaining safe, nurturing environment.
- Improved children's language skills through engaging conversations and interactive language games.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Contributed to positive atmosphere within home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Developed creative activities to encourage physical, social and emotional growth.
- Fostered positive relationships with host family members, creating a harmonious living situation for all involved.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Developed bilingual abilities in English through immersive conversation and activities.
Receptionist
Slumber Party Hostel
08.2017 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Arts - International Business Management
Assumption University
Bang Na, Thailand 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Team motivation
Customer service
Staff training and development
Staff development
Performance reviewing
Business administration
Consulting
reading, back-packing and bar hopping
I like to read self improvement and life inspiring books, my favorite book of all time is Tuesdays with Morries by Mitch Albom. I like back-packing and traveling to different places for me going to places I don't know is like going to the new classrooms where I can learn and experiences new things. For the last one I think having a balance in life is very important, most of the people i know are mostly in surviving mode due to the busy life of working, for me the charm of living is actually enjoying the moment and have fun with it, just go with the flow.
Timeline
Assistant Manager
NoHo Hospitality
02.2023 - 11.2024
Learning Advisor
LingoAce
06.2021 - 02.2023
Au Pair
Wakker's Financial Advisory Service
07.2019 - 08.2020
Receptionist
Slumber Party Hostel
08.2017 - 06.2019
Bachelor of Arts - International Business Management
Assumption University
04.2001 -
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