Thanantorn Pornpatcharowit
HR Executive, Personal Assistant, Executive Secretary And Senior International Sales Coordinator Or Interesting Position
Bangkok,10
Summary
A versatile and detail-oriented professional with hands-on experience across hospitality, export sales, executive support, and HR administration. Proven ability to coordinate with cross-functional teams, support top-level executives, manage international clients, and handle administrative tasks efficiently. Seeking to leverage my skills in a challenging role such as HR Executive, Executive Secretary, or Assistant Manager.
Overview
9
9
years of professional experience
2
2
Languages
Work History
HR Executive and Front Office
Maccaferri (Thailand) Co., Ltd.
01.2024 - Current
- Company Overview: Civil Engineering Industry
- Responsible for HR functions, front office and administrative support in a civil engineering environment
- To develop A Great Place To Work culture and ensure all day-to-day HR Operations.
- Timely Travel Arrangements.
- New Joinee Welcome, Birthday Celebrations, Special Events.
- HRIS
- Manage benefits for employee.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Create a culture of inclusion by being close to people in Thailand.
- Conduct Employee Onboarding and update records with new hires.
- Provide support to employees in various HR related topics such as Leaves and resolve any issues that may arise.
- Knowledge, Entrepreneurship, People, Passion & Open Mindedness.
- Front Office Management and pantry.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior International Sales Coordinator
O-Square Distribution Co., Ltd.
03.2021 - 07.2023
- Company Overview: Pet Food Business
- Presented products and promotions to international customers
- Coordinated with internal teams and overseas clients regarding orders, pricing, and shipping
- Handled export documentation: Proforma Invoice, Commercial Invoice, Packing List
- Ensured accuracy in orders and customer requirements
- Followed up on international shipments via air, sea, and truck
- Prepared monthly sales reports
- Represented the company at overseas exhibitions
- Awarded Employee of the Year
- Pet Food Business
- Developed strong relationships with global distributors, ensuring seamless communication and customer satisfaction.
- Organized trade shows and product presentations, showcasing offerings to potential international clients and generating leads.
- Partnered with marketing teams to create targeted campaigns aimed at increasing brand visibility in key international markets.
- Provided excellent customer service to existing clients, addressing concerns and fostering loyalty for repeat business.
- Managed a diverse portfolio of products, effectively promoting them to international customers and partners.
- Negotiated contracts with distributors, securing favorable terms for the company while maintaining long-term partnerships.
- Coordinated sales activities for increased revenue and market share in international markets.
- Developed comprehensive sales reports, providing insights into performance metrics and areas for improvement.
- Developed relationships with clients and potential clients to improve business growth.
- Traveled from Thailand to Germany, Japan and Indonesia to reach customers in international markets.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Expanded global market presence by identifying new business opportunities and establishing strategic partnerships.
- Trained junior staff members on export procedures, enhancing overall team productivity and capabilities.
- Improved payment collection rates by diligently following up on outstanding invoices and resolving any disputes amicably.
- Reduced costs associated with freight forwarding, insurance premiums, packaging materials through careful evaluation of available options.
- Designed export strategies to meet project delivery requirements.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
Executive Secretary & Export Sales Coordinator
Mawinkollakarn Co., Ltd.
03.2017 - 09.2020
- Company Overview: Auto Parts Industry
- Managed orders, coordinated with customers on payments and export details
- Arranged logistics and export documentation
- Organized and updated schedules for executives.
- Coordinated travel arrangements and bookings for executive staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled confidential information in professional manner.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Filed paperwork and organized computer-based information.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
Guest Service Agent
Bizotel Bangkok
09.2016 - 03.2017
- Company Overview: Hotel Industry
- Managed group bookings to ensure seamless organization of events and accommodations.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Maximized revenue by upselling room upgrades and additional services.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Managed check-in and check-out procedures for guests.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Education
Bachelor of Arts - Hotel and Tourism Management
North Bangkok University
Bangkok, Thailand 04.2001 -
Skills
Problem Solving
Decision Making
Organization & Planning
Employee relations & Team management
Payroll administration
Teamwork and collaboration
Customer service
Excellent communication
MS office
Objective Summary
A versatile and detail-oriented professional with hands-on experience across hospitality, export sales, executive support, and HR administration. Proven ability to coordinate with cross-functional teams, support top-level executives, manage international clients, and handle administrative tasks efficiently. Seeking to leverage my skills in a challenging role such as HR Executive, Executive Secretary, or Assistant Manager.
Timeline
HR Executive and Front Office
Maccaferri (Thailand) Co., Ltd.
01.2024 - Current
Senior International Sales Coordinator
O-Square Distribution Co., Ltd.
03.2021 - 07.2023
Executive Secretary & Export Sales Coordinator
Mawinkollakarn Co., Ltd.
03.2017 - 09.2020
Guest Service Agent
Bizotel Bangkok
09.2016 - 03.2017
Bachelor of Arts - Hotel and Tourism Management
North Bangkok University
04.2001 -