Thanakrit Saengjamrat
Chonburi,Thailand
Summary
Customer-focused Sales Support Supervisor skilled in optimising shipment processes and improving customer satisfaction. Manages booking verification and prepares loading plans to align with customer requirements and schedules. Collaborates with team members to achieve sales performance metrics and drive overall business success. Proactive professional demonstrating strengths in team collaboration and shipment logistics. Adapts to multiple priorities while supporting team initiatives and achieving KPIs. Committed to fostering a positive work environment that prioritises customer satisfaction and operational success.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Sales Support Supervisor
DSV Air&Sea Ltd.
Bangkok, Thailand
11.2020 - 09.2026
- Coordinated with customers, shipping lines, and shipping companies to ensure timely and accurate shipment arrangements, enhancing service delivery.
- Coordinated internally with the sales team and relevant departments to align shipment details with customer requirements
- Released booking confirmations to customers and verified booking details for accuracy and completeness
- Prepared loading plans for Container Freight Stations (CFS) in accordance with shipment schedules and customer instructions •Handled on-site issues and problems by liaising with internal teams and external partners to support effective resolution
- Worked collaboratively with team members to meet deadlines and KPIs
- Answered phone calls, received and resolved complaints to increase customer satisfaction.
- Monitored sales performance metrics, identifying areas for improvement and implementing corrective actions.
Education
Bachelor of Business Administration - International Business Management
Burapha University
Chonburi01-2019
Skills
- Shipment coordination
- Booking verification
- Loading plan preparation
- Sales performance metrics
- Customer relationship management
- Customer service
- Complaint resolution
- Customer engagement
- Team collaboration
- Strategic planning
- Problem solving
- Multitasking efficiency
- Microsoft Excel
- Multitasking efficiency
Languages
English
Advanced
C1
Thai
Proficient
C2
Certification
- APICS Certification (by Association for Supply Chain Management - ASCM)
- ITBS Certificate by TIFFA
Hobbies and interests
- Reading self-improvement and psychology books
- Personal Finance & Investment
Timeline
Sales Support Supervisor
DSV Air&Sea Ltd.
11.2020 - 09.2026
Bachelor of Business Administration - International Business Management
Burapha University