Thanakit Intarakumjohn
IT Support - IT Helpdesk
Samut Prakan
Summary
Friendly Help Desk Technician with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
IT Support - IT Helpdesk
Adecco Company Outsource For BCPG Public Company Limited
Bangkok
2019.09 - Current
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Configured hardware, devices, and software to set up laptops, etc. for employees.
- Granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Interfaced with high-level personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Translated complex technical issues into digestible language for non-technical users.
- Managed over 50 employees call per day.
- Used ticketing systems to manage and process support actions and requests.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
- Optimized workflow processes, resulting in faster ticket resolutions and increased productivity
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Diagnosed and troubleshot hardware, software, and network issues.
- Arrange schedule to take care of various hardware devices and assess repairs in case of damage.
- Manage and take care of audio system for meetings and organize event with on-site sound system.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Discussed project progress with vendor and collected feedback on different stages and direct concerns.
- Planned and implemented upgrades to system hardware and software.
- Implemented, developed, tested installation, update of file servers, print servers.
- Monitored systems in operation and quickly troubleshot errors.
- Met architecture compatibility and guidelines through effective troubleshooting.
- Manage and maintain fingerprint scanning system and CCTV system.
- Contact and coordinate with distributors in preparing or purchasing IT equipment.
- Preparing manuals and providing training on how to troubleshoot of various IT systems.
IT Intern
SANSIRI Public Company Limited
Bangkok
2016.07 - 2018.06
- Assisted IT team members by crafting project research material for implementation.
- Delivered assistance and support for team-based IT projects.
- Supported IT department in handling technology rollout and maintenance.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Installed application software and upgrades, virus protection, and drivers.
Education
Bachelor Degree - Business Administration - Business Computer
Rajamangala University of Technology Tawan-ok
ฺBangkok 2016.07 - 2018.06
High Vocational - Business Computer
Chetupon Commercial College
Bangkok 2013.07 - 2015.06
Skills
Service Support
undefinedTimeline
IT Support - IT Helpdesk
Adecco Company Outsource For BCPG Public Company Limited
2019.09 - Current
IT Intern
SANSIRI Public Company Limited
2016.07 - 2018.06
Bachelor Degree - Business Administration - Business Computer
Rajamangala University of Technology Tawan-ok
2016.07 - 2018.06
High Vocational - Business Computer
Chetupon Commercial College
2013.07 - 2015.06
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