Terapat Pongpiyapark
Bangkok
Summary
ABOUTME
Turn keys and full stack of 'starting' Operation Manager in Start-up Business. I have to manage full Project Management through whole supply chain. And Operations Manager and only Thai Local in Company, I have to cover all-area as business/process require
And as an accomplished Project Manager and Workforce Manager with a solid track record of 7 years in the industry, I possess the essential skills and qualifications required to make an immediate impact in the position I am applying for.
My experience aligns perfectly with the role, ensuring that I am not just a capable candidate but one who is prepared to exceed the expectations outlined in the job description.
I am confident in my ability to perform effectively and deliver results that go beyond the standard benchmarks,
bringing a high level of expertise and dedication to the team. Seasoned Project & Workforce Manager with 7+ years of expertise, poised to exceed expectations
and deliver immediate value and also as Mr. All Around as Operations Manager. I eager confidently to contribute to your team with my proven capabilities.
Overview
16
16
years of professional experience
Work History
Operations Manager
Foo Foo (Thailand) Co.,Ltd
11.2024 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Cooperate purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Project Manager Workforce Management
Shopee (Thailand) Co.,Ltd
08.2019 - 05.2022
- Spearheaded the creation of a new contact center, overseeing its
development from inception to operational status - Directed the recruitment process and implemented performance monitoring
systems to ensure a high- quality workforce - Established a comprehensive Workforce
Management system, integrating full-scale operations and strategic
planning - Enhanced staffing efficiency through strategic
Business Process Outsourcing (BPO) partnerships, aligning workforce with
business needs - Conducted meticulous headcount planning in collaboration with BPOs,
ensuring staffing levels met fluctuating demand - Devised and executed demand planning strategies, utilizing logic and
historical data for accurate forecasting across various timeframes - Developed and analyzed key performance metrics, providing actionable
reports to optimize contact center operations - Led projects aimed at increasing headcount capacity and optimizing
workforce utilization, delivering measurable improvements - Fostered cross-functional collaboration with stakeholders at all
organizational levels to drive projects focused on quality enhancement and
operational efficiency - Launched new contact center operations
- Led talent acquisition & performance metrics
- Implemented Workforce Management systems
Enhanced efficiency via BPO staffing solutions, Led team to exceed sales
targets - Led strategic decision-making in situations with limited information and
tight time constraints. - Coordinated project teams, outsourcing work where required.
Assistant Manager Reginal Workforce Management Mgr
Grab (Thailand) Co.,Ltd
05.2016 - 07.2019
- Full scale of Workforce Management
- Ground zero contact center
- Cover 4 regions in SEA
• Plan Hiring and Monitoring contact center
Cooperate Head count planning and work with BPO to have hiring plan to match demand - Plan Demand Plan in order to match to capacity by logics and historical data
- Plan Annual Monthly Weekly demand and supply
- Other Projection
- Build up Report and analyst metric for contact centee
- Project Improve capacity of Head Count and way optimize Head count on hand
- Supported senior managers with day-to-day operational requirements.
- Monitored and documented team success through regular performance evaluations.
- Coordinated employee schedules to provide adequate staff coverage.
- Maintained operational performance with skillful execution of opening and closing procedures.
Purchasing Manager and Business Development Manager
Chum Ek Chu Chock (Thailand) Co., Ltd
03.2014 - 04.2016
- Planing , Organizing , Controlling and Leading in production process
- Sale & Marketing extend new product line for company
- Forecast demand for material and supplies to meet business needs
- Constantly manage stock of supplies
- Arrange Distribution schedule , daily planning with cost efficiency
- Enforced ethical and legal trade practices throughout supply chain.
- Negotiated pricing and delivery timeframes to meet production needs.
Business Development Manager
Siam@Siam Design Hotels and Spa (Thailand) Co.,Ltd
03.2010 - 03.2013
- Led team to exceed sales targets
- Crafted winning biz dev strategies
- Drove lead gen & closed new deals
- Expanded Siam@Siam's client base
- Developed customer acquisition strategies to maximize sales volume and profitability.
- Oversaw marketing functions for successful new customer acquisition.
- Developed solid relationships with industry partners, furthering business development objectives through multiple channels.
- Generated new business with marketing initiatives and strategic plans.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
General Manager
Eat@Siam (Thailand) Co.,Ltd
03.2010 - 03.2011
- Pioneered dynamic marketing and business
development initiatives, resulting in exceptional
performance and substantial new client acquisition. - Crafted and implemented robust business
development strategies, driving lead generation and securing lucrative deals. - Recruited, mentored, and enhanced the capabilities
of over 50 staff members in customer service
excellence and product expertise. - Surpassed monthly sales targets by at least 10%
through strategic staff training in upselling and the
introduction of a curated food and beverage program - DIrected employee selection, retention and continuous improvement.
- Organized staff schedules to close gaps and maximize financial results.
- Scheduled staff shifts to guarantee adequate capacity for ideal operations.
- Led teams by example to deliver exceptional standard of work.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Stock Controller
PP Design (Thailand) Co.,Ltd
03.2009 - 03.2010
- Determined and performed appropriate adjustments of authorized stock levels.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
Education
Master of Science - Logistics And Supply Chain Management
Northumbria University of Newcastle
Newcastle Upon Tyne, United Kingdom11-2008
Bachelor of Arts - Business English | Marketing
Assumption University
Bangkok, Thailand03-2007
Skills
- Cross-functional communications
- Workforce Management
- Vendor Relationship Management
- Supply Chain Management
- Project Management and Tracking
- Stakeholder Relations
- Demand Forecasting
- Budget Planning
- Cost-Reduction Strategies
- Process Development
- Strategic Planning
- Vendor Sourcing
- Efficiency Improvement
Languages
Thai
Native language
English
Proficient
C2
Timeline
Operations Manager
Foo Foo (Thailand) Co.,Ltd
11.2024 - Current
Project Manager Workforce Management
Shopee (Thailand) Co.,Ltd
08.2019 - 05.2022
Assistant Manager Reginal Workforce Management Mgr
Grab (Thailand) Co.,Ltd
05.2016 - 07.2019
Purchasing Manager and Business Development Manager
Chum Ek Chu Chock (Thailand) Co., Ltd
03.2014 - 04.2016
Business Development Manager
Siam@Siam Design Hotels and Spa (Thailand) Co.,Ltd
03.2010 - 03.2013
General Manager
Eat@Siam (Thailand) Co.,Ltd
03.2010 - 03.2011
Stock Controller
PP Design (Thailand) Co.,Ltd
03.2009 - 03.2010
Master of Science - Logistics And Supply Chain Management
Northumbria University of Newcastle
Bachelor of Arts - Business English | Marketing
Assumption University
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