Teerati Anandhwanlert
Taling Chan
Summary
Results-driven and customer-focused professional with extensive experience in customer service and sales support roles. I have a proven track record of delivering exceptional customer experiences, driving business growth, and optimizing operational efficiency. I am skilled in developing and maintaining strong customer relationships, resolving complex issues, and collaborating with cross-functional teams to achieve business objectives. I am proficient in multiple languages, with a strong ability to communicate effectively across diverse cultural backgrounds. Currently serving as an Air Freight Pricing Executive at Maersk, I leverage my expertise in pricing strategies, market analysis, and team collaboration to drive business success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Air Freight Pricing Executive
Maersk Logistics and Services (Thailand) Ltd.
09.2022 - Current
- Pricing Strategy Development: Develop and manage pricing structures for air freight services to ensure competitiveness and profitability.
- Market Analysis: Monitor market trends and competitor pricing to adjust strategies accordingly.
- Pricing Execution: Set prices for air freight ensuring compliance with global governance policies.
- Strategy Execution: Execute pricing strategies for specific trades, ensuring that targets are met and business objectives are achieved.
- Rate Sourcing: Source rates from airlines, transport providers, and carriers to maintain competitive pricing.
- RFQ and Tender Management: Maintain and update RFQs and tenders in Maersk systems to ensure accuracy and efficiency.
- New Business Support: Support new business accounts by providing pricing information and assisting in the onboarding process.
- Expertise Provision: Serve as a consultant to internal sales providing pricing expertise and guidance as needed.
- Vendor Management: Liaise with airlines and other vendors to negotiate rates and ensure smooth operations.
- Process Optimization: Continuously evaluate and improve pricing processes to enhance efficiency and customer satisfaction.
- Team Collaboration: Work closely with cross-functional teams, including operations and sales, to align strategies and achieve business objectives.
- Tender Management: Participate in tender processes by providing pricing information and support to secure new business opportunities.
- Pricing System Management: Maintain and update pricing systems to ensure accuracy and efficiency.
- Compliance and Regulatory Affairs: Stay informed about regulatory changes affecting air freight pricing and ensure compliance with these regulations.
Senior Customer Service & Sales Support
Senator Logistics (Thailand) Co., Ltd
07.2019 - 08.2022
- Customer Needs Management: Ensured understanding and fulfillment of customer requirements and expectations following sales visits.
- Customer Support and Documentation: Provided quotations and relevant documents to customers, ensuring timely and accurate communication.
- Cost Calculation and Explanation: Conducted precise and rapid cost calculations, presenting them to customers in a clear and understandable manner.
- Sales Team Support: Assisted agents with quotations and sales leads, enhancing their ability to meet customer needs effectively.
- Shipment Coordination: Coordinated all customer requirements for shipments, ensuring seamless execution.
- Shipment Follow-Up: Monitored shipments from initiation to completion, ensuring on-time delivery and customer satisfaction.
- Issue Resolution: Addressed and resolved any issues that arose during shipments, maintaining high levels of customer satisfaction.
- Operational Support: Collaborated with the operations team to ensure smooth execution of customer requirements.
- Customer Relationship Development: Continually developed and maintained existing customer relationships, enhancing loyalty and securing long-term partnerships.
- Operational Assistance: Provided ongoing support to operations to ensure efficient service delivery.
- Tender and Bidding Management: Oversaw the company's tender and bidding processes for sea and air transport modes.
- Pricing Desk Operations: Offered rates and charges to agents and other forwarders across all modes of transport, including customs clearance for both inbound and outbound shipments.
- Process Improvement: Contributed to the development and implementation of new processes and procedures to enhance operational efficiency and customer satisfaction.
- Team Collaboration: Worked closely with cross-functional teams, including sales and operations, to align strategies and achieve business objectives.
- Compliance Management: Ensured compliance with industry regulations and standards, protecting the company's reputation and assets.
- Performance Reporting: Provided regular performance reports to management, highlighting achievements and areas for improvement.
- Market Analysis: Conducted market research to identify trends and opportunities, providing insights to inform business strategies.
- Training and Development: Participated in training programs to enhance skills and knowledge, staying updated on industry developments and best practices.
- Customer Feedback Analysis: Analyzed customer feedback to identify areas for improvement and implement changes to enhance customer experience.
- Customer Retention Strategies: Developed and implemented strategies to retain existing customers and reduce churn rates.
- Additional Responsibilities: Performed other duties as requested to support business operations.
Customer Service and Sales Support Specialist
Rhenus Logistics (Thailand) Co., Ltd
07.2016 - 06.2019
- Customer Needs Management: Ensured understanding and fulfillment of customer requirements and expectations following sales visits.
- Customer Support and Documentation: Provided quotations and relevant documents to customers, ensuring timely and accurate communication.
- Cost Calculation and Explanation: Conducted precise and rapid cost calculations, presenting them to customers in a clear and understandable manner.
- Sales Team Support: Assisted agents with quotations and sales leads, enhancing their ability to meet customer needs effectively.
- Shipment Coordination: Coordinated all customer requirements for shipments, ensuring seamless execution.
- Shipment Follow-Up: Monitored shipments from initiation to completion, ensuring on-time delivery and customer satisfaction.
- Issue Resolution: Addressed and resolved any issues that arose during shipments, maintaining high levels of customer satisfaction.
- Operational Support: Collaborated with the operations team to ensure smooth execution of customer requirements.
- Company Representation: Prepared and presented company presentations, highlighting products and services to enhance brand awareness.
- Customer Data Management: Maintained accurate records of customer shipments, differentiating between regular and irregular customers to tailor service delivery.
- Customer Relationship Building: Fostered strong relationships with key customers, enhancing loyalty and securing long-term partnerships.
- Process Improvement: Contributed to the development and implementation of new processes and procedures to enhance operational efficiency and customer satisfaction.
- Team Collaboration: Worked closely with cross-functional teams, including sales and operations, to align strategies and achieve business objectives.
- Compliance Management: Ensured compliance with industry regulations and standards, protecting the company's reputation and assets.
- Performance Reporting: Provided regular performance reports to management, highlighting achievements and areas for improvement.
- Market Analysis: Conducted market research to identify trends and opportunities, providing insights to inform business strategies.
- Training and Development: Participated in training programs to enhance skills and knowledge, staying updated on industry developments and best practices.
- Customer Feedback Analysis: Analyzed customer feedback to identify areas for improvement and implement changes to enhance customer experience.
Customer Service Specialist (Tender Support)
Bollore Logistics (Thailand) Co.,Ltd
09.2014 - 07.2016
- Customer Needs Management: Ensured understanding and fulfillment of customer requirements and expectations.
- Interdepartmental Coordination: Collaborated with the Operational Department to provide expert advice and support in meeting customer needs.
- Customer Support and Documentation: Provided quotations and relevant documents to customers, ensuring timely and accurate communication.
- Cost Calculation and Explanation: Conducted precise and rapid cost calculations, presenting them to customers in a clear and understandable manner.
- Shipment Follow-Up: Monitored shipments from initiation to completion, ensuring seamless delivery and customer satisfaction.
- Issue Resolution: Addressed and resolved any issues that arose during shipments, maintaining high levels of customer satisfaction.
- Tender Preparation: Utilized comprehensive knowledge of international transport to prepare complex tenders for transport and logistics operations.
- Business Development: Contributed to business growth by drafting extensive bid documentation for Bollore Thailand's sea and airfreight operations, enhancing the company's competitive edge in the market.
- Market Analysis: Conducted market research to identify trends and opportunities, providing insights to inform business strategies.
- Customer Relationship Building: Fostered strong relationships with key customers, enhancing loyalty and securing long-term partnerships.
- Process Improvement: Contributed to the development and implementation of new processes and procedures to enhance operational efficiency and customer satisfaction.
- Team Collaboration: Worked closely with cross-functional teams, including sales and operations, to align strategies and achieve business objectives.
- Compliance Management: Ensured compliance with industry regulations and standards, protecting the company's reputation and assets.
- Performance Reporting: Provided regular performance reports to management, highlighting achievements and areas for improvement.
- Training and Development: Participated in training programs to enhance skills and knowledge, staying updated on industry developments and best practices.
Cargo Flow Specialist
Regional Container Lines Public Company Limited
03.2013 - 09.2014
- Vessel and Inventory Management: Oversaw vessel utilization and container inventory to optimize operational efficiency.
- Special Equipment and DG Shipment Management: Approved quotations for special equipment and dangerous goods (DG) shipments, ensuring compliance with safety and regulatory standards.
- Operational Issue Resolution: Addressed daily operational challenges and negotiated mutually beneficial solutions among partners.
- Performance Management: Provided key performance indicators (KPIs) and reports to inform strategic decision-making and drive performance improvement.
- Global Bidding and Market Strategy: Participated in global bidding processes and developed market strategies tailored to each country's unique market conditions.
- Sales Team Leadership: Led the sales team to maximize vessel capacity by optimizing customer mix, ensuring high levels of customer satisfaction and revenue growth.
- Customer Relationship Building: Fostered strong relationships with key customers, enhancing loyalty and securing long-term partnerships.
- Market Analysis: Conducted market research to identify trends, opportunities, and challenges, providing insights to inform business strategies.
- Cost Optimization: Implemented cost-saving initiatives to improve profitability while maintaining service quality.
- Process Improvement: Contributed to the development and implementation of new processes and procedures to enhance operational efficiency and customer satisfaction.
- Team Development: Mentored and trained team members to enhance their skills and performance, promoting a culture of continuous improvement.
- Compliance and Risk Management: Ensured compliance with industry regulations and managed operational risks to protect company assets and reputation.
- Collaboration and Communication: Worked closely with cross-functional teams, including operations, logistics, and finance, to align strategies and achieve business objectives.
Sales and Logistics Coordinator
Thai-German Products Private Limited
03.2012 - 02.2013
- Sales Documentation: Prepared sales notes, packing lists, and commercial invoices to ensure accurate and timely order fulfillment.
- Purchase Order Management: Coordinated purchase orders to meet client demands efficiently.
- Shipment Coordination: Booked shipments with carriers, negotiated rates, and prepared necessary shipping documents.
- Trailer Booking: Arranged trailer bookings to ensure timely transportation of goods.
- Shipment Tracking: Monitored shipments from departure to destination, ensuring on-time delivery and client satisfaction.
- Client Support: Provided comprehensive support to clients, ensuring they received the right products at the right time.
- Production Follow-Up: Coordinated with factories to monitor production progress, utilizing visual aids to enhance communication.
- Financial Operations: Assisted with financial operations, ensuring smooth day-to-day business activities.
- Inventory Management: Assisted in managing inventory levels to prevent stockouts and overstocking.
- Supply Chain Optimization: Identified opportunities to improve supply chain efficiency and implemented strategies to reduce costs and enhance delivery times.
- Customer Relationship Building: Fostered strong relationships with clients through regular communication and personalized service.
- Problem Resolution: Addressed and resolved any issues related to shipments, such as delays or discrepancies, to maintain high customer satisfaction.
- Team Collaboration: Worked closely with the sales and logistics teams to align strategies and ensure cohesive operations.
- Data Analysis: Analyzed sales and logistics data to identify trends and areas for improvement, providing insights to inform business decisions.
- Process Improvement: Contributed to the development and implementation of new processes and procedures to enhance operational efficiency.
Documentation Officer
Kuehne + Nagel Ltd. (freight Forwarder)
06.2010 - 02.2012
- Shipment Coordination: Ensured all shipper requirements were met.
- Client Liaison: Communicated with destination clients regarding shipments, addressing their feedback and preferences.
- Carrier Selection: Chose suitable carriers that met all convenience needs.
- Space Booking: Reserved space based on commodity requirements.
- Documentation Preparation: Prepared essential export documents, including bills of lading, packing lists, and invoices.
- Compliance Management: Ensured compliance with customs regulations and international shipping standards.
- Problem Resolution: Managed and resolved any issues related to shipments, such as delays or discrepancies.
- Data Entry and Record Keeping: Maintained accurate records of shipments and updated relevant databases.
- Team Collaboration: Worked closely with the operations team to ensure smooth shipment processing.
- Customer Service: Provided timely updates and support to clients regarding their shipments.
Education
BBA - International Business Management
Siam University
Bang Khae, Thailand06-2010
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Communication skills
- Adaptability
- Patience
- Attention to Detail
- Product Knowledge
- Multilingual Communication
Certification
- Transport Of Dangerous Good By Air - IATA.
- International Transport & Business School Academy - TIFFA : Sea and Air Freight.
- TOEIC - 850
Hobbies
Reading
Writing Poems
Travelling
Listening Music
Languages
English, Thai
Native language
Punjabi
Proficient
C2
Timeline
Air Freight Pricing Executive
Maersk Logistics and Services (Thailand) Ltd.
09.2022 - Current
Senior Customer Service & Sales Support
Senator Logistics (Thailand) Co., Ltd
07.2019 - 08.2022
Customer Service and Sales Support Specialist
Rhenus Logistics (Thailand) Co., Ltd
07.2016 - 06.2019
Customer Service Specialist (Tender Support)
Bollore Logistics (Thailand) Co.,Ltd
09.2014 - 07.2016
Cargo Flow Specialist
Regional Container Lines Public Company Limited
03.2013 - 09.2014
Sales and Logistics Coordinator
Thai-German Products Private Limited
03.2012 - 02.2013
Documentation Officer
Kuehne + Nagel Ltd. (freight Forwarder)
06.2010 - 02.2012
- Transport Of Dangerous Good By Air - IATA.
- International Transport & Business School Academy - TIFFA : Sea and Air Freight.
- TOEIC - 850
BBA - International Business Management
Siam University
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