Teddy Junaidi
Medan
Summary
Experienced CS Supervisor with background in effectively managing customer service teams. Known for implementing strategies that enhance operational efficiency and improve customer satisfaction rates. Strengths include conflict resolution, team leadership, and strategic planning. Notably improved team productivity and performance in previous role by fostering a positive work environment and streamlining workflow processes.
Overview
10
10
years of professional experience
Work History
Customer Service
SURGA GROUP POIPET
Poipet
04.2024 - Current
- Currently I am still actively working in the Surga Group Poipet Group. which initially operated in the Philippines and was moved to Poipet Cambodia. I work as a customer service with the task of responding quickly to member complaints, resolving member problems, serving members well, friendly and polite. I can handle all of this with my very long work experience in the world of online gambling
Leader
689 GROUP CAMBODIA
Poipet
06.2020 - 12.2024
- After working for 5 years in the old office. Then the old office opened a new branch in Poipet Cambodia and entrusted me to manage the new website. With that experience and trust, I grew the website from basic SEO skills, Marketing, and all office needs management
CS-LEADER
369 GROUP CAMBODIA
Sihanoukville
04.2015 - 04.2020
- in the first year I worked as a customer service. then the following year I was promoted to leader office which was tasked with monitoring the performance of customer service and other sections. The achievements that were obtained were all based on my skills and performance when working
Education
High School Diploma -
METHODIST 2
Medan01-2011
Skills
- Customer service
- Team leadership
- Performance monitoring
- Problem resolution
- Customer relationship management
- Marketing strategies
- SEO optimization
- Operational management
- Data analysis
Languages
Indonesian
First Language
English
Elementary
A2
Timeline
Customer Service
SURGA GROUP POIPET
04.2024 - Current
Leader
689 GROUP CAMBODIA
06.2020 - 12.2024
CS-LEADER
369 GROUP CAMBODIA
04.2015 - 04.2020
High School Diploma -
METHODIST 2
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