Taya J. Joungtrakul

• Manage overall support functions essential to sales and marketing productivity
• Leads sales organization, defining and developing structure following Thermomix Distribution Business Models; Pira Charcoal Ovens Distribution Business Model, Besser Vacumm and Sous Vide Distribution Business Model
• Established foundational processes for business operations. Include planning, reporting, quota setting and management, process optimization, sales and marketing program implementation, and sales compensation design
• Work closely with cross-cultural management team to identify business opportunities, improve collaboration, measure performance, and support organization as it scales
• Developed marketing materials and campaigns to boost brand awareness and customer engagement.
• Managed teams of 10 professionals focused on improving CRM and sales retention initiatives.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Defines commercial objectives for team, executes commercial strategy of company
• Steer commercial tools (incentives, remuneration system, promotions, bonuses, recognitions, team career development, marketing initiatives, etc.)
• Identified business development challenges and customer concerns for proactive resolution.
• Defines sales processes and policies and monitor and manage business routines and results of sales management
• Guarantees growth and development of team to reach commercial targets
• Recruited, interviewed and hired new staff members and developed training materials for employees.
• Supervised and motivate sales team staff members to achieve optimal productivity.

• Overall responsibilities in developing, enhancing organization reputation increasing sales and lead new businesses for a multicultural renewable energy company specialize in Solar Rooftop EPC Solutions with cross-cultural international team composed of engineering specialists and technicians from Europe and Asia in fields of Solar PV and energy efficiency.
• Conduct studies on markets and client segments, contribute to market strategies, identifying and researching potential prospective customers, converting leads and prospects to business
• Attending relevant industry events, developed and oversaw marketing functions to identify key marketing strategies for successful new customer acquisition and sales growth
• Build and maintain relationships with local partners and stakeholders
• Generate leads and build project pipelines via networking, prospecting and cultivating relationships with clients
• Cooperate with Finance and Technical teams on project/opportunity due diligence and feasibility studies
• Directed marketing projects through conceptual planning, schedule management and final implementation.
• Manage key steps of project development, documentation, notarization, licensing, and permitting
• Lead negotiations and contract signature with clients and provide customer service and after sales service for customer retention.
• Feed information and work closely with Managing Director and marketing team for competitive price situation and competitors’ motions and strategies.
• Forecast pipeline conversion and report on project development activities on regular basis

Supported operations by translating key departmental documents and internal communications.

• Listened to recordings and translated confidential information.
• Worked with other translators to facilitate real time conversations.
• Prepared detailed notes per client specifications, assisting in business meetings and proposal presentations.
• Translated documents for service engineer departments, supporting data collection and reporting.

• Overall responsibilities in directing, project managing and coordinated all activities concerned with suppliers, manufacturers, and installation crews in order to complete the project timeline to meet with customer’s satisfaction. Introducing and perpetuating Sustainable Urban Aquaculture and Clean Energy Powered Food Production Systems & Green Technology Solutions to help promote Aquaponics Community Awareness throughout Bangkok and Thailand.
• Maintained open communication by presenting regular updates on project status to customers.
• Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment and creative marketing and advertising.

• Facilitated main communications bridge between Thai team and Expat team
• Handling all scheduling setting deadlines and make sure that all communications between all departments run smoothly in order to complete project milestones and timeline
• Implemented “Company’s First Employee Quality Awareness Project” utilizing SixSigma principles such as FIVE S'S (5S) OF LEAN
• Coordinated Supply chain activities concerned with suppliers, manufacturers according to project requirements

• Distributing meeting papers and agendas, taking minutes and maintaining records
• Provide travel arrangements for commissioners or staff when requested.

• Manage and organizing travel, accommodations, and overall event operations before, during and after event
• Work under Executive Account Manager and managed operations and event management.

• Develop process and system improvements for Customer Service with assistance of other departments and contacts
• Provide Key account customers with information regarding products, order status, promotional programs, and other related information to ensure customers are aware of product and services and their needs are being met
• Follow up with internal departments to ensure order holds are released in timely manner.

• Reported to Project Manager
• Managed back-end production process to ensure deadlines are met
• Responsible for general administration duties.